Position: Sales Coordinator
Reports to: Director of Sales and Marketing; Director of Catering
Management Position: No
Travel Required: No
Work Permit Needed: Those who do not already have legal permission to work in the United States will not be considered.
Jamsan Hotel Management is an Equal Opportunity Employer
POSITION SUMMARY
The Sales Coordinator primary roles are to help the sales managers improve their productivity so they can spend more time selling and increase revenue. The Sales Coordinator plays an important part in maintaining good client relationships by acting as an extension of the sales team. The Sales Coordinator also acts as a first point of contact for urgent calls, emails, and messages when the sales managers are not available. Comply with all guest service basics such as dress, name tags and proper guest greeting. Knowledgeable on hotel facilities and services. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
- In support of the property sales team, will greet visitors, answer phone calls, intake and process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files and prepare correspondence
- Interact with group, catering, and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers
- Maintain communication with group customers regarding the status of their group room block. This may include entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts and making individual rooming list reservation changes
- Assist property managers with sales duties as needed including but not limited to initial billing inquiries, commission payments, no-show status, sales system research, brand reward point administration, and scheduling appointments.
- Assist managers with RFP responses, proposals, contracts, BEOs, and meeting arrangements as needed.
- Assist Sales & Events Service Manager with reservation requests and building group master accounts in the brand system, as needed;
- Upload and maintain the group files within the sales system for all group bookings at the property level. This includes ensuring signed agreements are uploaded when all bookings are turned to definite bookings.
- Maintain inventory and create printed and electronic collateral to include coupons, flyers, and branded sales and marketing pieces.
- Participate in Sales Department meetings.
- Prepare required reports for the management team
- Maintain vendor and client information where necessary
- Provide additional administrative assistance as directed.
- Any and all other work as required to complete the primary purpose of the position.
- Other duties as assigned
REQUIREMENTS:
Hours Required:
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days,
starting and ending times, and hours worked in a week.
QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience
providing the knowledge, skills and abilities cited below.
EDUCATION AND EXPERIENCE:
High School education. Minimum one (1) year of experience in customer service or clerical experience. Familiarity with hospitality industry practices preferred.
SKILLS AND ABILITIES:
To be successful in this role, you must have developed language skills to the point to be able to listen, write and identify distress signs, read instructions, rules, and write sentence, speak clearly.
Ability to operate a computer, calculator, phone and other office equipment. Ability to satisfy the legal requirements for employment within the jurisdiction. All applicants being offered a position will be asked to authorize a background check in which results must return favorably to proceed with the hiring process.
Effective and strong listening, verbal, written, skills. Ability to assess client needs. Ability to remain positive, resourceful and improvise while working in a fast-paced environment, sometimes under pressure. Organizational skills that result in accurate, timely and thorough work. Ability to compile facts and figures, analyze information and arrive at logical conclusions and sound business decisions.
WORKING CONDITIONS & PHYSICAL EFFORT:
Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside
Work is normally performed in an interior hotel environment. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.
While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include ability to frequently move around the hotel property; remaining in a stationary position for extended periods of time; bending, reaching, pulling, pushing, kneeling, and lifting up to 30 pounds. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.
NOTE:
This description excludes most non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
