The VP of Digital Solutions is responsible for leading the Credit Union's digital applications ecosystem, including the strategy, architecture, performance, and continuous improvement of all member‑facing and internal digital platforms. This role oversees the technical roadmap, systems integrations, platform reliability, and delivery of secure, scalable digital solutions. Acting as the senior owner of digital applications, this leader ensures systems are optimized, well‑supported, and aligned with organizational objectives. The role is also responsible for maintaining, supporting, and upgrading existing systems and applications.
Major Duties and Responsibilities
20% Provides operational leadership and workforce planning for the Digital Solutions team. Establishes performance expectations, provides coaching and development, and ensures strong execution across digital systems support. Maintains compliance with all policies, procedures, and IT governance standards. Models integrity and supports a collaborative, technically proficient team culture.
20% Develops and executes the digital applications roadmap, prioritizing platform enhancements, integrations, and technology modernization initiatives. Evaluates and implements emerging technologies that improve system performance, security, and scalability. Partners with IT and cybersecurity teams to ensure alignment with enterprise architecture and risk frameworks.
20% Uses technical performance metrics, system analytics, reliability data, and user behavior insights to improve platform stability, uptime, and functionality. Collaborates with internal technology teams to optimize applications, integrations, and system configurations. Maintains deep understanding of back-end processes, API usage, system architecture, and technical requirements that drive digital initiatives.
20% Oversees the planning, development, testing, deployment, and lifecycle management of digital applications and services, including online banking, mobile platforms, account‑opening systems, authentication tools, and related integrations. Ensures third‑party systems are tightly integrated, secure, and performing at expected levels. Identifies and resolves technical issues, system defects, and user pain points across digital channels.
10% Manages technical vendors, integrators, and platform providers, ensuring adherence to SLAs and engineering standards. Leads contract negotiations, renewals, and performance reviews. Ensures vendor roadmaps align with the Credit Union's long-term digital architecture and security requirements.
10% Develops and manages annual budgets for digital systems, application maintenance, infrastructure requirements, and technical project portfolios. Ensures alignment with enterprise IT strategy and organizational goals.
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Knowledge and Skills
EXPERIENCE 10 years to 15 years of similar or related experience in IT or digital strategy roles. Experience to include leading digital transformation initiatives, strategic planning/execution, and management of large-scale IT/digital projects.
EDUCATION/CERTIFICATIONS/LICENSES A college/bachelor's degree in Computer Science, Information Systems, or a related field and relevant industry certifications are advantageous.
INTERPERSONAL SKILLS The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.
OTHER SKILLS COMPETENCIES: Must be at least 18 years of age. Favorable Background, Credit, Criminal, Bondability, and Reference Checks required. (Motor Vehicle check dependent on position.) Travel to other branches or locations as required. Embody EastRise' s Purpose, Guiding Principles and Cultural Guideposts. ADA Requirements
PHYSICAL REQUIREMENTS Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 50 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 4-6 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance. WORKING CONDITIONS Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.
MENTAL AND/OR EMOTIONAL REQUIREMENTS
Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various complicated written and oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
