Top 12 Associate customer service technical specialist Jobs in Cold Spring, Mn

Associate Customer Service Technical Specialist
Wolters Kluwer —Saint Cloud, MN
- $47,600 - $81,250 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Commuter assistance
- Paid parental leave
TECHNOLOGY SPECIALIST
Knife River Corporation —Sauk Rapids, MN
- $26 - $37 an hour
- Full-time
- Mid-level
- Office
- Analysis skills
- Profit sharing
- AD&D insurance
Beverage Specialist
CM2 Supply, Inc —Saint Cloud, MN
- $28 - $30 an hour
- CDL B
- Hazmat Endorsement
- CDL A
- Health savings account
- Disability insurance
Quick Apply
9d
Account Director
Nahan Printing, Inc —Saint Cloud, MN
- $80,000 - $125,000 a year
- Extended hours
- Hybrid work
- Background check
- Marketing
- 5 years
- Disability insurance
- Health insurance
Quick Apply
0717_Engineering Technician or Engineering Technician Specialist
Meeker County —Litchfield, MN
- $28.14 - $40.84 an hour
- Online Application
- Construction site
- Research
- Mid-level
- Health savings account
- Paid holidays

More jobs to discover

Find similar jobs that you might be interested in.

Information Technology Specialist II
Falcon National Bank —Saint Cloud, MN
2- or 4-year degree in Information Technology or related field, or combination or work-related experience and education. Read and understand technical manuals.
$60,000 - $80,000 a year
Quick Apply
TECHNOLOGY SPECIALIST
Knife River Corporation —Sauk Rapids, MN
Valid driver’s license and ability to travel to field locations as needed. The specialist supports Intelligent Transportation Systems (ITS) across all product…
$26 - $37 an hour

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
Quick Apply
Product Specialist
Health Care Logistics —Grove City, OH
Contribute to the development of user stories and acceptance criteria by providing customer context, reproduction steps, and field observations — working with…
Quick Apply
5d

Show more jobs in cities nearby

I want to receive the latest job alert for associate customer service technical specialist in cold spring, mn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

associate customer service technical specialist jobs near cold spring, mn

Information Technology Specialist jobs in Sauk Rapids, MN

Customer Service Representative jobs in Saint Cloud, MN

Engineering Technician jobs in New Jersey

Engineering Technician jobs in Green Bay, WI

Engineering Technician jobs in Hillsboro, OR

Instrumentation Technician jobs in Boston, MA

Forensic Technician jobs in Tampa, FL

Engineering Technician jobs in Campbell, CA

Account Director jobs in Frisco, TX

Education Director jobs in Cleveland, OH

Account Director jobs in Lynchburg, VA

Account Director jobs in Minneapolis, MN

Hr Director jobs in Las Vegas, NV

Information Technology Specialist jobs in Merriam, KS

Information Technology Specialist jobs in Lincoln, NE

Educational Technology jobs in New Orleans, LA

Information Technology Specialist jobs in Pleasant Grove, UT

Information Technology Specialist jobs in Orange County, CA

Health Information Management jobs in Phoenix, AZ

Student Support Specialist jobs in Minnesota

Associate Customer Service Technical Specialist

Wolters Kluwer -
Saint Cloud, MN

Apply Now

Job Details

Full-time
$47,600 - $81,250 a year

Benefits

Commuter assistance
Paid parental leave
Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Parental leave
Vision insurance

Qualifications

Customer support

Full Job Description

The Associate Customer Service Technical Specialist is responsible for providing support through various service channels: telephone, E-mail, Chat and Web Ticketing. The Associate Customer Service Technical Specialist resolves customer inquiries and problems with their use of Consumer Compliance software products, educates customers on products and services and matches product benefits with customer needs. This position is also responsible for the configuration of Compliance Solutions software in a customer’s network or on a SaaS platform. This position is directly accountable for the customer’s support experience as they contact SupportLine with questions and issues. This position must use the endorsed tools by entering CRM information timely, accurately and completely. Participation in a team environment is heavily relied upon as is the ability to work independently and solve problems with no obvious solution. The Associate Customer Service Technical Specialist must maintain current technical skillsets for the supported environment and knowledge of compliance-related regulations as they pertain to the products being supported.

Essential Duties and responsibilities

Identifies and handles first level customer inquiries via phone, E-mail, chat and web ticketing.
Effectively resolves customer problems - determine if the issue is user error or application design or application deficiency.

Applies customer service policies.
Educates customer on products and services offered.
Enters information on customer call in Salesforce timely, accurately and completely.
Actively participates in meetings
Must thrive in a fast-paced, self-managing, dynamic environment.
Understand key business drivers and build knowledge of the company, processes, and customers
Database Administration - MS SQL Server, including knowledge of SQL scripting, jobs, maintenance plans, stored procedures, SQL troubleshooting skills
Data import/export - Different file formats
Knowledge of SaaS based monitoring tools for troubleshooting purposes, i.e., Splunk, Datadog
Web experience in ASP.NET, AJAX, JSON, Web Services, ASMX, WSDL, HTML/DHTML, CSS.
Familiarity with XML, MSLT, XSD, SOAP

Other Duties

Supports WKCS (Wolters Kluwer Compliance Solutions) digital products with an understanding of the operational aspects of the software products.
Maintains a high-level understanding of industry technologies and how WKCS software interacts with them.
Understands and utilizes internal tools for documentation and record keeping.
Analyzes and documents customer issues with the goal of resolving during the first contact.
Works on issues by performing team-based analysis and works with others within group to solve the problem.
Ability to communicate application and technical issues in a written format.
Takes an active approach to their ongoing education related to changing technologies and products
Maintains strong understanding of financial institution banking and business processes.
Understands Software Development life cycle approaches as utilized by Wolters Kluwer Compliance Solutions
Completes special projects as assigned.
24 x 7 Pager Coverage is required for certain products
Regular attendance.

Job Qualifications

Education:

BA/BS degree in Computer Science, BCIS or related field or equivalent work-related experience.

Experience:

1 year previous technical customer service experience.
Working knowledge or experience with cloud computing platforms such as Azure, Google Cloud, and AWS
Flexible work hours from 7:00 a.m. to 7:00 p.m.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$47,600.00 - $81,250.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Apply Now

Refine Your Search

associate customer service technical specialist jobs in cold spring, mn

Associate Customer Service Technical Specialist

TECHNOLOGY SPECIALIST

Beverage Specialist

Account Director

0717_Engineering Technician or Engineering Technician Specialist

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for associate customer service technical specialist in cold spring, mn

Explore jobs in more locations

Our Interview Practices

Additional Information:

Job Seeker Tools

Employer Tools

Browse

Stay Connected