At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.
To help people live a life of their choosing, regardless of age or ability.
GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences.
The Accounting Manager - Collections oversees all operational, compliance, and communication activities related to OPR (Overpayment Receivables) and Cost Share collections. This role ensures that balances owed are accurate, defensible, well‑documented, and collected in a timely and compliant manner. The Manager leads a team focused on communication accuracy, payment tracking, reconciliation, and continuous process improvement, while ensuring clear boundaries from claims billing or authorization decisions. This position plays a critical role in financial accuracy, program integrity, and the reduction of outstanding balances through disciplined, transparent practices.
RESPONSIBILITIES AND DUTIES
Primary Responsibilities
- Manage and develop the Program Collections team supporting OPR and Cost Share activities.
- Ensure OPRs and cost share invoices are accurate, supportable, validated, and compliant before initiating any collection efforts.
- Oversee participant, employee, and employer communications related to amounts owed, ensuring clarity, professionalism, and consistency.
- Ensure timely collection, application, tracking, and reconciliation of payments received.
- Coordinate the accurate pass‑through of cost share payments to the state and ensure reliable tracking and reporting.
- Drive collection performance by analyzing trends, monitoring results, and implementing corrective actions.
- Ensures garnishments and child support withholdings are entered timely and accurately.
- Lead process improvements to reduce repeat errors, minimize disputes, and move away from reliance on individual knowledge.
EDUCATION
- Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.
- Equivalent experience may be considered in place of formal education.
EXPERIENCE AND QUALIFICATIONS
- Experience managing or supervising a collections, billing, or financial operations team.
- Strong understanding of financial controls, documentation requirements, and reconciliation processes.
- Proven ability to identify process gaps and implement improvements.
- Exceptional communication skills—able to deliver clear, professional, and empathetic messages.
- Demonstrated ability to work with cross‑functional partners and navigate complex program rules.
WORK ENVIRONMENT
- Fast‑paced operational environment requiring strong attention to detail and accuracy.
- Frequent coordination with finance, program operations, HR, and external stakeholders.
- Role may involve sensitive financial discussions requiring discretion and professionalism.
As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.
Our finance team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.
We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.
Grow your career with us. Grow your impact with us.
___________
What Culture & Belonging Means at GT: Bring Your Authentic Self To Work
GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.
