Top 13 Desktop support Jobs in Coldwater, Mi

Network Engineer
Aptica, LLC —Angola, IN
- $75,000 - $80,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- In-person
- Health savings account
- Health insurance
Quick Apply
1d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Hillsdale, MI
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule

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IT Support Specialist (Full-Time)
Gryphon Place —Kalamazoo, MI
Respond to help desk tickets, phone calls, emails, and walk-up support requests. Ability to explain technical concepts to non-technical users.
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6d
Full Time Help Desk Support
Eaton Rapids Medical Center —Eaton Rapids, MI
Provide technical support and monitor performance for all approved medical center application software, including PACS technical administration, Citrix…

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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Network Engineer

Aptica, LLC
Angola, IN

Quick Apply

Job Details

Full-time
$75,000 - $80,000 a year
1 day ago

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication

Full Job Description

Key Responsibilities:

Provide remote and onsite client services
Provide support to end users of managed services clients
Work delegated tickets from assignment through completion
Follow specific Service Desk Team documented processes and workflows
Use our suite of Service Desk tools to diagnose and resolve client support issues
Refer to client technical documentation for information that will help you understand and resolve client technology issues
Document service work and time in our PSA/CRM application
Complete project work on schedule and on budget
Understand the implications and effect of service procedures, steps, and tasks that your work will have on client infrastructure, uptime, and potential business interruption
Work collaboratively with all members of the Aptica Team, across all service delivery areas
Provide on-call support based on the on-call schedule/rotation
Be responsive to communicated needs from teammates and clients during business hours. Urgency/severity may dictate that some limited after-hours interactions may be required.
Adhere to established project processes including:
Delivery of equipment for projects
Equipment setup and configuration
Execute timely maintenance windows for cutovers
Provide after-hours project services as necessary
Acquire vendor support as necessary

Solutions Design Validation:

Peer review proposals for solution validation
Provide solutions design assistance to the Design Desk Engineer as necessary

Onboarding Projects:

Active participation in the onboarding process
Provide detailed core network infrastructure documentation

Accountability/KPIs:

Maintain a thorough understanding of all Team KPIs, including an understanding of the importance of each KPI and KPI target.
Following established team procedures and workflows
Professional and timely communications

Competencies:

Technical Proficiency: Demonstrates expertise in relevant technologies with a commitment to ongoing technical skills development
Process Driven: Adherence to established Team processes
Organizational Skills: Exhibits robust organizational and coordination abilities, ensuring efficient workflow and team synergy
Task Management: Proficient in prioritizing and managing task details to meet deadlines and client expectations
Business Acumen and Communication: Possesses essential business insights along with strong verbal and written communication skills, crucial for effective client and team interactions

Qualifications:

Educational Background: Holds a bachelor’s degree and/or tech school degree, and industry certifications in information technology or equivalent and relevant work experience
Proven Track Record: Demonstrates a history of achieving organizational goals while maintaining high levels of operational success and client satisfaction
Technical Passion: Demonstrates a passion for technology with substantial experience in the field, underscoring a commitment to staying at the forefront of industry developments
Business Acumen: Understands organizational structures and business operations to foster successful project outcomes

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Pay: $75,000.00 - $80,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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desktop support jobs in coldwater, mi

Network Engineer

Seasonal, Operations Technical Specialist (Part Time)

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