Top 13 It help desk support Jobs in Coleman Falls Va

IT Service Desk Technician- CH Information Technology- Full-Time
Centra Health —Lynchburg, VA
- $24.30 - $36.44 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Travel
4h
IT Service Desk Technician- CH Information Technology- Full-Time
Centra Medical Group —Lynchburg, VA
- $24.30 - $36.44 an hour
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
4h
Tier 1 Help Desk Technician (Entry Level / MSP)
Computer Exchange Service and Sales —Lynchburg, VA
- $18 - $25 an hour
- Full-time
- Windows
- High school diploma or GED
- In-person
- Paid holidays
- 401(k)
Quick Apply
IT Computer Lab Apprentice
Liberty University —Lynchburg, VA
- $12.77 - $19.23 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Writing skills
- Health insurance
- Tuition reimbursement
IT Specialist II
Bedford County, Virginia —Bedford, VA
- $52,000 - $55,000 a year
- Full-time
- Clean driving record
- Pass drug screening
- System design
8d
Level 2 IT Support Technician (MSP / VoIP)
Computer Exchange Service and Sales —Lynchburg, VA
- $38,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- In-person
- 401(k)
- 401(k) matching
Quick Apply
Apprentice - IT Helpdesk Campus Support
Liberty University —Lynchburg, VA
- $12.77 - $19.23 an hour
- Full-time
- Hybrid work
- Computer science
- Clean driving record
- Computer Science
- Health insurance
- Tuition reimbursement
5d
IT Helpdesk Student Worker
Liberty University —Lynchburg, VA
- From $12.77 an hour
- Part-time
- Office
- University
- Entry level
Network Voice Engineer
BWX Technologies —Lynchburg, VA
- $65,000 - $103,000 a year
- Computer science
- Computer Science
- Customer service

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Technical Support Rep I
Shentel —Rustburg, VA
Engage in real-time troubleshooting with customers to resolve technical issues. Educate residential Shentel customers about the installation and use of products…
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Personal Computer Refresh Technician
Insight Global —Lynchburg, VA
We are seeking entry-level candidates who are flexible with work hours/locations and have a reliable source of transportation. Valid Virginia Driver’s License.
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Coordinator of Technology Services
Dublin City Schools —Dublin, OH
The position also has responsibilities for the analysis, design, deployment and operations of IT software and hardware systems. Ensure the safety of students.
$89,177 - $98,454 a year
Quick Apply
6d
Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
14d

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IT Service Desk Technician- CH Information Technology- Full-Time

Centra Health -
Lynchburg, VA

Apply Now

Job Details

Full-time
$24.30 - $36.44 an hour
4 hours ago

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Is responsible for providing level 1 support for all IT systems and users within the organization. Is responsible for efficiently providing initial triage, acknowledging, categorizing, prioritizing and documenting service and support requests that are reported to the IT Service Desk, with the goal of first contact resolution while providing excellent customer service. To include providing technical advice, guidance and informal training to customers that use hardware and software programs, troubleshooting and restoring routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. Is responsible for contributing to a knowledge base for documented processes, routine tasks, and incident resolutions while working in a team setting, sharing information, and assisting others with calls. The ideal candidate will possess technical aptitude, critical thinking, excellent communication skills, and a passion for supporting healthcare professionals in delivering quality patient care.

Demonstrate strong critical thinking skills.

Demonstrate exceptional customer service while providing IT support.

Provide first-level technical support and troubleshooting for hospital staff, including physicians, nurses, and administrative personnel.

Assist users with IT-related issues, including hardware and software problems, network connectivity, and application support.

Respond promptly to service requests, prioritize incidents based on severity, and escalate issues as necessary to ensure timely resolution.

Monitoring and response for systems under the Service Desk team purview.

Demonstrate ability to document the following in a ticketing system: end user identification information, request category, priority, details of issue or request, troubleshooting steps taken and details of resolution.

Demonstrate the ability to reset passwords in Active Directory as well as other Centra applications.

Demonstrate the ability to remote control PCs.

Demonstrate ability to log issues and/or work orders to vendors as well as other Centra Departments.

Maintain accurate records of service requests, incidents, and resolutions using an ITSM tool.

Advises and follows up with customers on problems and issues, keeping the customer informed at all times.

Maintains a flexible schedule and is willing to accept assignments to help the department achieve its service needs.

Displays and promotes a positive public relations approach to staff physicians, nurses, patients, their families, and the public.

Other Functions:

Performs other duties as assigned.

Travel Required

Travel is expected to be between [0% - 10% of the time].

Required Qualifications:

High School Diploma / GED

1 or more years previous service desk experience.

HDI-SCA certification or the ability to obtain within 12 months from date of hire.

Preferred Qualifications:

1 or more of the following certifications: HDI, ITIL 4 Foundations, CompTIA A+

Salary Range: $24.30 - $36.44 / Hour

Apply Now

Refine Your Search

it help desk support jobs in coleman falls va

IT Service Desk Technician- CH Information Technology- Full-Time

IT Service Desk Technician- CH Information Technology- Full-Time

Tier 1 Help Desk Technician (Entry Level / MSP)

IT Computer Lab Apprentice

IT Specialist II

Level 2 IT Support Technician (MSP / VoIP)

Apprentice - IT Helpdesk Campus Support

IT Helpdesk Student Worker

Network Voice Engineer

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