Top 176 Customer service representative Jobs in Colfax, Ia

Customer Experience Specialist ($17–$21/hr)
Synapse Health —Newton, IA
- $17 - $21 an hour
- HIPAA
- Office
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
10d
Office Coordinator / Customer Service Representative
Precision Garage Door —Des Moines, IA
- $18 - $20 an hour
- Full-time
- Office
- Administrative experience
- In-person
- Health insurance
- Dental insurance
Quick Apply
2h
Customer Success Representative - Print
Marco Technologies —Bondurant, IA
- $19.10 - $27.70 an hour
- High school diploma or GED
- Associate's degree
- Communication skills
10d
Client Success Representative (Remote)
Demand.com —Des Moines, IA
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Tim Forbes - State Farm Agent —Altoona, IA
- $22 - $28 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Profit sharing
- 401(k)
Quick Apply
9d
Business Services Customer Service Representative
R Rogers LLC —Des Moines, IA
- $24 - $30 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Member Resolution Associate/Retention - 100% Remote
Frontdoor —Des Moines, IA
- $16.63 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee stock purchase plan
- Disability insurance
8d
Remote Customer Service Representative
Afni, Inc. —Des Moines, IA
- $14.50 - $15.00 an hour
- 8 hour shift
- Remote
- Background check
- 18 years or older
- Sales
- Paid training
- Health insurance
Quick Apply
Dispute & Recovery Services Specialist 1
SHAZAM —Des Moines, IA
- $21 - $26 an hour
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Paid parental leave
- Health savings account
10d
Workforce Associate
State of Iowa —Des Moines, IA
- $18.32 an hour
- Full-time
- Basic math
- Research
- Criminal background check
- Paid holidays
- Disability insurance
1d
Customer Experience Specialist 1 - Dental Contact Center
Principal Financial Group —Des Moines, IA
- $18.17 - $32.31 an hour
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Analysis skills
- Dental insurance
- Paid time off
Customer Experience Specialist 1 - Group Administration
Principal Financial Group —Des Moines, IA
- $18.17 - $32.31 an hour
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- US work authorization
- Paid time off
Customer Service Representative
Schaal Plumbing Heating and Cooling —Johnston, IA
- From $19 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Dean Reed - State Farm Agent —Newton, IA
- $25,000 - $40,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Representative
Mom's Meals —Ankeny, IA
- $17 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- HIPAA
- 401(k)
- Paid time off
Quick Apply
6d
Customer Success Manager
Mom's Meals —Ankeny, IA
- $102,000 - $119,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Digital Support Analyst
SHAZAM —Des Moines, IA
- $20.80 - $29.80 an hour
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- US work authorization
- Paid parental leave
- Health savings account
Customer Relationship Associate
Microbac —Newton, IA
- Full-time
- Customer service
- Pass drug screening
- Laboratory experience
- Wellness program
- Paid holidays
Quick Apply
10d
Customer Service Representative - State Farm Agent Team Member
Corey Chancellor - State Farm Agent —Pleasant Hill, IA
- $45,000 - $55,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Des Moines, IA
- From $18 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
10d

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Customer Experience Specialist ($17–$21/hr)

Synapse Health -
Newton, IA

Quick Apply

Job Details

$17 - $21 an hour
10 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Data integrity assurance
Customer communication
Durable medical equipment (DME) coordination
Data integrity and documentation
Productivity software
Data accuracy checks
Technical Proficiency
Cross-functional communication

Full Job Description

If you're looking for a step up in pay, structure, and long-term stability, our growing Newton team may be the opportunity you've been waiting for.

Who We Are:

At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.

Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.

Learn more at SynapseHealth.com and on Synapse Health's LinkedIn.

What We Need:

As a Specialist, Customer Experience at Synapse Health, you are the frontline voice of the organization—serving as a trusted point of contact for patients, prescribers, and partners throughout the order intake and fulfillment process. You play a critical role in ensuring patient orders are processed accurately, compassionately, and efficiently, helping deliver a seamless and supportive experience during every interaction.

In this role, you are responsible for managing incoming order requests, verifying accuracy and completeness, coordinating with prescribing providers as needed, and initiating timely delivery of durable medical equipment (DME). You thrive in a fast-paced, evolving environment and embrace change as Synapse Health continues to grow and enhance systems, workflows, and patient services.

This position is fully onsite in the Synapse Health office in Newton, Iowa (50208).

What You Will Do:

Receive, triage, and process incoming communications from multiple channels, handling requests directly or routing them appropriately in accordance with established guidelines.
Initiate intake of new orders by gathering and validating patient demographics, prescriber information, and equipment details to ensure accuracy and completeness.
Determine whether incoming requests are within scope and apply appropriate workflows for intake, escalation, or follow-up.
Respond to general inquiries regarding Synapse Health, its programs, and service offerings with clarity, professionalism, and empathy.
Act as a patient advocate, working with urgency to ensure member needs are met and barriers to care are addressed promptly.
Deliver a high-quality patient experience while meeting established performance goals, including productivity, call quality, member satisfaction, first call resolution, and attendance.
Accurately enter, update, and maintain data within internal systems, tracking tools, and documentation platforms.
Maintain strict confidentiality of patient health information and consistently adhere to HIPAA and organizational privacy standards.
Partner with program leadership and senior team members to support escalated requests, complex questions, or exceptions.
Contribute to continuous improvement efforts by identifying process gaps, inefficiencies, or recurring issues.

Note: These responsibilities reflect the general nature and scope of the role but are not exhaustive. Responsibilities may evolve to meet changing business needs.

What You Have:

At Synapse Health, we've intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include:

2+ years of recent experience in customer service or order processing within the healthcare equipment or durable medical equipment (DME) industry, including roles in qualification, logistics, transitions, or related functions.
Proficiency with Microsoft Office applications and the ability to quickly learn department-specific systems and technologies.
Strong organizational skills with the ability to manage multiple tasks accurately and efficiently.
Excellent verbal and written communication skills, including the ability to deliver clear, effective multi-channel communications.
Analytical and problem-solving skills to identify issues, perform audits, and resolve concerns in a timely manner.
High attention to detail and a strong commitment to accuracy and data integrity.
Ability to thrive in a fast-paced environment, adapt to change, and prioritize competing demands effectively.
Must live within a commutable distance to Newton, Iowa (50208) as this is a fully onsite position. Note: These responsibilities reflect the general nature and scope of the role but are not exhaustive. Responsibilities may evolve to meet changing business needs.

What Sets You Apart:

Customer-Focused: Builds strong relationships and consistently delivers patient-centered solutions.
Effective Communicator: Adapts messaging to meet the needs of diverse audiences across multiple communication channels.
Nimble Learner: Embraces learning through experience, using feedback and outcomes to improve performance.
Action-Oriented: Approaches challenges with urgency, energy, and a solutions-driven mindset.
Process-Minded: Identifies opportunities to optimize workflows and contribute to continuous improvement.
Tech-Savvy: Comfortable learning and adopting new systems, tools, and technologies.
Adaptable: Responds quickly and positively to changing processes, priorities, and business needs.

Compensation:

The pay range for this position is $17 – $21 per hour. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.

What Sets Us Apart:

Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We're committed to helping our team members thrive personally and professionally, which is why our benefits include:

Professional growth opportunities with compelling career paths
Healthy work-life balance supported by generous paid time off (PTO)
Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
401(k) savings plan with employer matching contributions

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc. will never request personal or sensitive information during the recruitment process. Please see our Careers page for more information on how to protect yourself from scammers and to learn more about our recruitment process.

Quick Apply

Refine Your Search

customer service representative jobs in colfax, ia

Customer Experience Specialist ($17–$21/hr)

Office Coordinator / Customer Service Representative

Customer Success Representative - Print

Client Success Representative (Remote)

Customer Service Representative - State Farm Agent Team Member

Business Services Customer Service Representative

Member Resolution Associate/Retention - 100% Remote

Remote Customer Service Representative

Dispute & Recovery Services Specialist 1

Workforce Associate

Customer Experience Specialist 1 - Dental Contact Center

Customer Experience Specialist 1 - Group Administration

Customer Service Representative

Customer Relations Representative - State Farm Agent Team Member

Customer Service Representative

Customer Success Manager

Digital Support Analyst

Customer Relationship Associate

Customer Service Representative - State Farm Agent Team Member

Bilingual Multi-Location Customer Service Specialist (Spanish)

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