Top 18 Call center manager Jobs in College Park, Ga

Manager, Patient Access Contact Center - M-F 8-5pm, Hybrid
Emory Healthcare —Atlanta, GA
- $43.34 - $52.81 an hour
- Full-time
- Mid-level
- Master's degree
- Bachelor's degree
- Wellness program
- Health insurance
Supervisor Patient Access Contact Centers; M-F 8-5pm, hybrid
Emory Healthcare —Atlanta, GA
- $33.96 - $41.38 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Wellness program
- Health insurance
Supervisor Patient Access Contact Centers – Operator Services; M-F 11pm – 8am, hybrid – 3 days a week onsite
Emory Healthcare —Atlanta, GA
- $33.96 - $41.38 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Wellness program
- Health insurance
Operations Manager, Resident Services - Atlanta, GA
Cortland —Atlanta, GA
- 5 years
- High school diploma or GED
- Supervising experience
Quick Apply
Supervisor- Contact Center
Bobby Dodd Institute —College Park, GA
- $44,000 a year
- Full-time
- Mid-level
- Leadership
- 2 years
Contact Call Center Manager
Positive Impact Health Centers INC —Chamblee, GA
- Full-time
- CPR Certification
- Nursing
- 5 years
- Free parking
- Profit sharing
Customer Service Manager
Rise Baking Company, LLC —Atlanta, GA
- Full-time
- Microsoft Excel
- 5 years
- Mid-level
Quick Apply
13d
Call Center Operations Manager
Chen Plumbing —Norcross, GA
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Recruiting
- In-person
- Paid holidays
- Health insurance
Quick Apply
12d
Assistant General Manager - Call Center
X3 Sports Enterprises, LLC —Atlanta, GA
- Weekends as needed
- Mid-level
- Front desk
- Communication skills
Quick Apply
Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
Senior Product Manager, Digital Self-Service and Messaging
CVS Health —Atlanta, GA
- $106,605 - $260,590 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Product management
- Health insurance
- Dental insurance
Service Delivery Supervisor
Datavant —Atlanta, GA
- Full-time
- HIPAA
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
Specialist Manager, Risk and Compliance Services (Personal Consultation)
Deloitte —Atlanta, GA
- $93,000 - $171,300 a year
- Full-time
- 6 years
- CPA
- Research
Assistance Service Manager
Asbury —Stonecrest, GA
- Full-time
- 18 years or older
- Sales
- Dealership
- Paid training
- Paid parental leave
Quick Apply

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Manager, Patient Access Contact Center - M-F 8-5pm, Hybrid

Emory Healthcare -
Atlanta, GA

Apply Now

Job Details

Full-time
$43.34 - $52.81 an hour

Benefits

Wellness program
Health insurance
Loan assistance

Qualifications

Bachelor's degree
Management reporting
Team motivation (leadership skill)
Analytics

Full Job Description

Overview:

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

Comprehensive health benefits that start day1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship, development, and leadership programs
And more

Work Location: Atlanta, GA

Description:

Overview:

The Manager of Patient Access Contact Centers is responsible for the day-to-day operations and performance of Emory Healthcare patient access contact center teams. This role ensures efficient workflows, high-quality patient interactions, and alignment with organizational goals. The manager supports staff development, monitors key performance indicators, and collaborates with internal departments to enhance the patient experience.

Primary duties and responsibilities:

Team Leadership & Development: Supervise and support contact center supervisors and frontline staff; conduct regular performance reviews and provide coaching and feedback; promote a positive, inclusive, and high-performing team culture
Operational Oversight: Manage daily operations to ensure timely and accurate patient access services; implement standardized procedures and best practices to improve efficiency; monitor call volumes, staffing levels, and service levels to meet performance targets
Performance and Quality Management: Track and analyze key performance indicators (KPIs) such as call wait times, abandonment rates, and patient satisfaction; monitor trends and identify areas of improvement with corrective actions implemented as needed
Technology and Process Improvement: Support the adoption and optimization of contact center technologies; collaborate with Digital and other departments to troubleshoot and enhance system performance; recommend process improvements to streamline workflows and enhance the patient experience
Communication & Collaboration: Serve as a liaison between the contact center and clinical/administrative departments; facilitate regular team meetings and cross-functional updates; communicate changes in policies, procedures, or systems effectively to staff

Travel: Less than 10% of the time may be required.

Work Type: Hybrid employee - splits time between working remotely and working in the office.

Minimum Required Qualifications:

Education - Bachelor's degree in Business, Health Administration, Operations Management or related field Experience
3+ years in patient access, healthcare, or contact/call center experience and 1 year of management experience

Knowledge, skills, and abilities (required):

Strong leadership and team-building skills Excellent communication and interpersonal abilities Proficiency in contact center systems and reporting tools
Analytical mindset with a focus on continuous improvement
Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications:

Education - Master's Degree in Business, Health Administration, Operations Management or related field Experience
5+ years in patient access, healthcare, or contact/call center experience and 3 years of management experience

PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs., 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, and environmental conditions may vary depending on assigned work area and work tasks.

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Refine Your Search

call center manager jobs in college park, ga

Manager, Patient Access Contact Center - M-F 8-5pm, Hybrid

Supervisor Patient Access Contact Centers; M-F 8-5pm, hybrid

Supervisor Patient Access Contact Centers – Operator Services; M-F 11pm – 8am, hybrid – 3 days a week onsite

Operations Manager, Resident Services - Atlanta, GA

Supervisor- Contact Center

Contact Call Center Manager

Customer Service Manager

Call Center Operations Manager

Assistant General Manager - Call Center

Customer Experience & Service Transformation Management Advisory Consultant

Senior Product Manager, Digital Self-Service and Messaging

Service Delivery Supervisor

Specialist Manager, Risk and Compliance Services (Personal Consultation)

Assistance Service Manager

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