Top 3 Assistant community manager Jobs in College Station Tx

Assistant Community Manager
The Scion Group —College Station, TX
- Urgently hiring
- Sales
- Mid-level
- US work authorization
- Paid parental leave
- Paid holidays
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Assistant Community Manager
Envolve Community Management, LLC —Bryan, TX
- Full-time
- Microsoft Word
- Background check
- Customer service
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Assistant Community Manager
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Responsible for a safe and sanitary community experience for employees, residents and guests including curb appeal, common areas and preventative maintenance.
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Assisting Manager in the implementation of resident renewal and retention programs. Knowledge of tax credit is required. Collection of all delinquent rents.
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Assistant Community Manager

The Scion Group -
College Station, TX

Quick Apply

Job Details

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Customer communication
Property management tools
HR systems
Property management company experience

Full Job Description

Want to learn more about The Scion Group? Check out our website.

We're hiring immediately!

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Your Opportunity

Scion is paving a path in student living and the Assistant General Manager is an instrumental team member in the execution of our vision. This position will assist the General Manager with the supervision of all business functions related to operations and partner closely with the Customer & Sales Experience Manager on initiatives.

The Assistant General Manager has a bias for action and is eager to learn and grow their career in a fast-paced, agile, collegiate environment. This role demands a customer-centric mindset, adaptability, attention to detail and excellent prioritization skills. Must be prepared to act as General Manager in their absence.

Your Benefits

FLSA Status Exempt
Discretionary annual bonus
Paid Time Off
Floating Holiday
Health Insurance
Dental Insurance
Vision Insurance
401k Matching
Paid Parental Leave
Learning reimbursement opportunities

Your Responsibilities

Staff Development and Leadership

Assist with attracting candidates both on and off campus, hiring new team members and improving employee retention.
Assist the General Manager with the training, coaching, development and leadership of exceptional team members.
Coordinate with the Customer & Sales Experience Manager to manage the development of and adherence to the property onsite schedule, including after hour on-call shifts.
Partner with GM to elevate employee experience through data, conversations and team building to ensure high morale.

Property Administration

Assist GM to prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments.
Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
Manage all resident accounts and utility billing, coordinate accounts receivables and maintain regular auditing and documenting.

Facilities & Capital

Responsible for a safe and sanitary community experience for employees, residents and guests including curb appeal, common areas and preventative maintenance.
Assist with upholding the Scion Standard by conducting monthly property walks and conducting inspections.
Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
Coordinate work orders with appropriate staff or vendors to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high.

Annual Turnover Process

Assist the General Manager, Customer & Sales Experience Manager and Facilities Supervisor with the planning and execution of annual turnover process to ensure all team members and vendors have clear goals and expectations to meet deadlines.
Assist with property staffing to ensure property has adequate support for the preparation and execution of annual turnover.
Utilize Turnable to track electronic turnover board to ensure adequate progress is being made and deadlines are being met.
Assess damage at move-out to calculate required charges and prepare final billing or process refunds. Track, respond and process any damage charge disputes.
Assist the General Manager with conducting move-out inspections and vendor service walks to ensure units are ready for move-in dates.
Provide hands-on help throughout all turn related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash and cleaning turnover units.

Financial Performance

Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable.
Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month-end.
Post and collect damage charges from quarterly inspections.=

Customer Experience & Sales

Develop written communication to keep customers informed of important community information to prevent resident concerns.
Support the CXM with the execution of customer experience initiatives, engagement initiatives and additional marketing opportunities.
Utilize Key Performance Indicators (KPIs) to report on trends, insights and proactively address issues to provide expert direction on sales and revenue goals such as market rates, gain to lease, concessions, and leasing velocity.
Manage all escalated resident concerns and account matters in a timely manner. and implement changes to improve resident experience based on common escalated concerns that appear.
Respond to Google and Yelp reviews via Entrata and partner with team members to address concerns.
Assist with monitoring customer feedback via internal surveys and reputation platforms to develop action plans for promptly improving the resident experience.

The responsibilities listed above may not be all inclusive.

What We Require

Exceptional written and verbal communicator
Strong detail orientation
Confidentiality
Customer-centric mindset
1+ years' experience working at living communities/property management
Proficient in Property Management Systems (Entrata preferred)

Relevant Systems and Platforms

Entrata (Property Management System)
Greenhouse (Applicant Tracking System)
Lattice (Performance Management System)
Turnable (Electronic Turn board)
Qualtrics (Employee and Resident Experience platform)
Microsoft Office
Ops Technology
ClickUp (Project Management Tool)
Scion Intelligence

Operational Details

Job location is at the assigned property. May be required to travel periodically.
Working hours consist of daytime business hours, requiring additional non-traditional hours during peak times and emergencies.

Who is Scion?

At The Scion Group, we're changing what student housing means. It's bigger than beds and buildings. It's about providing unique experiences and creating communities — both on and off campus — that feel less like a place and more like a home. As one of North America's leading owners, operators and advisors of student housing, we are defining the future of student living.

Taking the student housing industry by storm starts by surrounding yourself with the right people. We want trail blazers and risk takers. Go-getters and game changers. We want dreamers and doers. From operations to accounting, advisory to finance, we're building a team to help us take student living to the next level.

At Scion, we don't just lead the way, we Make Way. How do we do it? We know we're far from perfect and we're relentless in finding ways to better ourselves. You'll come to find out that Make Way is a call to action to pave your own path and to lead, not follow. It's what sets Scion apart and secures our spot as one of the fastest growing, industry-leading companies.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND2 #wearehiring #werehiring

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