Top 34 Guest service agent Jobs in Collierville, Tn

Front Desk Agent
Hampton Inn Memphis Walnut —Memphis, TN
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Front Desk Agent
Hilton Garden Inn/Home 2 Suites Memphis East Germantown - Desai Hotel Group, LLC —Germantown, TN
- $15 - $16 an hour
- Weekends as needed
- Hotel
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
13d
Front Desk Agent
HILTON MEMPHIS —Memphis, TN
- $15 an hour
- Word processing
- Computer literacy
- Basic math
Quick Apply
Front Desk Agent
Courtyard Memphis Southaven —Southaven, MS
- Full-time
- Computer literacy
- English
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Courtyard by Marriott Memphis East Bill Morris Parkway —Memphis, TN
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
- Paid jury duty
- Employee assistance program
Quick Apply
12d
FRONT DESK
NMS HOTELS LLC —Olive Branch, MS
- Weekends as needed
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Full Time Guest Service Agent - Holiday Inn Express Memphis Southwind
ROYAL LIVING MEMPHIS LLC —Memphis, TN
- $15 an hour
- Weekends as needed
- Mid-level
- Hotel
- 2 years
- Paid time off
Quick Apply
Front Desk Agent
Holiday Inn Express (HANUMAN LLP) —Germantown, TN
- $12.50 - $14.00 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
- Opportunities for advancement
Quick Apply
Guest Service Agent / Front Desk Clerk at TownePlace Suites by Marriott Olive Branch MS
CAPITAL HOTELS LLC —Olive Branch, MS
- $15 an hour
- Part-time
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Guest Service Agent
Fairfield Inn & Suites Arlington —Arlington, TN
- Overtime
- Computer literacy
- Hotel
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
Guest Services Manager
SOUTHWIND LODGING LLC —Memphis, TN
- Weekends as needed
- Mid-level
- Hotel
- Leadership
- Paid time off
Quick Apply
Guest Service Representative (Front Desk Agent)
Peabody Hotels & Resorts —Memphis, TN
- Full-time
- Basic math
- Sanitation
- Mid-level
Guest Service Agent
Residence Inn Memphis Southaven —Southaven, MS
- Part-time
- Hotel
- High school diploma or GED
- Accounting
- Employee discount
Quick Apply
Front Desk Guest Agent (Full -Time Position Only) - Springhill Suites Memphis Downtown
Summit Management Corporation —Memphis, TN
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent - Best Western Plus
CRAFT-GOODMAN LODGING LLC —Olive Branch, MS
- Full-time
- Mid-level
- Hotel
- 2 years
- Paid time off
Quick Apply
Hotel Front Desk Attendant
TownePlace Suites Memphis Southaven —Southaven, MS
- $14 an hour
- Hotel
- High school diploma or GED
- Organizational skills
- Flexible schedule
Quick Apply
Front Desk Agent
MCR Hotels —Southaven, MS
- $15 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Reservations Sales Representative
Peabody Hotels & Resorts —Memphis, TN
- Full-time
- Basic math
- Sanitation
- English
Hotel Front Desk - Full Service IHG
CUSA, LLC —Memphis, TN
- $15 - $16 an hour
- Full-time
- Hotel
- Communication skills
- Entry level
Quick Apply
Guest Service Manager
Home2 Suites by Hilton Memphis Downtown —Memphis, TN
- $21 - $23 an hour
- Weekends as needed
- CPR Certification
- ServSafe
- Customer service
- Free parking
- Health insurance
Quick Apply

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Front Desk Agent

Hampton Inn Memphis Walnut -
Memphis, TN

Apply Now

Job Details

Full-time

Qualifications

Computer operation
Customer communication
Confidential information handling
Hotel policy compliance
Client rapport building
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

Hampton Inn Memphis Walnut

33 Humphreys Center Drive

Memphis, TN 38120

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Apply Now

Refine Your Search

guest service agent jobs in collierville, tn

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Guest Service Agent

FRONT DESK

Full Time Guest Service Agent - Holiday Inn Express Memphis Southwind

Front Desk Agent

Guest Service Agent / Front Desk Clerk at TownePlace Suites by Marriott Olive Branch MS

Guest Service Agent

Guest Services Manager

Guest Service Representative (Front Desk Agent)

Guest Service Agent

Front Desk Guest Agent (Full -Time Position Only) - Springhill Suites Memphis Downtown

Guest Service Agent - Best Western Plus

Hotel Front Desk Attendant

Front Desk Agent

Reservations Sales Representative

Hotel Front Desk - Full Service IHG

Guest Service Manager

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