Top 46 Customer service representative Jobs in Collins, Ms

Customer Care and Sales Specialist I - Business
Cable One —Mississippi
- Pass drug screening
- High school diploma or GED
- Math
- Paid holidays
- Health insurance
PRN Customer Service Rep
TrustCare —Hattiesburg, MS
- PRN
- High school diploma or GED
- Clinic
- Medical terminology
Quick Apply
Call Center Representative I
BankFirst Financial Services —Laurel, MS
- Full-time
- Entry level
Quick Apply
Customer Service Representative
United Credit Corp. of Magee —Magee, MS
- 8 hour shift
- Office
- In-person
- Entry level
- Paid parental leave
- Health insurance
Quick Apply
1d
Customer Service Associate
Roses/Roses Express/Maxway/Bills Dollar/Super Dollar/Bargain Town/Super 10 —Collins, MS
- Part-time
- Merchandising
- High school diploma or GED
- Organizational skills
Quick Apply
Account Service Representative - Electronic Banking
PriorityOne Bank —Magee, MS
- Full-time
- Bilingual
- Finance
- High school diploma or GED
Quick Apply
Customer Service Representative
Tower Loan of Mississippi, LLC —Laurel, MS
- Extended hours
- Office
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Relationship Specialist - Seasonal
Landus —Collins, MS
- Seasonal
- Mid-level
- Ability to lift 50 pounds
- Driver's License
11d
EPIC - CLIENT ENGAGEMENT MANAGER
South Central Regional Medical Center —Laurel, MS
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Remote Client Success Manager — Marketing Performance & Retention (Early Career / Tech-Savvy)
Built By Shah —United States
- $4,000 - $7,500 a month
- Full-time
- Remote
- English
- Mid-level
- Communication skills
Quick Apply
Founding Customer Success Manager
Inlet —United States
- $75,000 - $140,000 a year
- Full-time
- Remote
- 1 year
- Senior level
Quick Apply
9d
Customer Service Professional - Allstate Insurance (copy2)
Gaudio Insurance Group Llc —United States
- $35,000 - $60,000 a year
- Full-time
- Remote
- Home Health
- 1 year
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Bilingual Inbound Client Engagement Specialist (English/Spanish) (CT 10-7PM)
Positive Development —United States
- $60,000 - $65,000 a year
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply

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Customer Care and Sales Specialist I - Business
Cable One —Mississippi
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Customer Care and Sales Specialist I - Business

Cable One -
Mississippi

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Job Details

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

High school diploma or GED
Salesforce Cloud
Math
Sales management systems proficiency
CRM system proficiency
Grammar Experience

Full Job Description

Job Description:

Job Description

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Under general supervision and direction, the Business Care Specialist I serves as a consultative sales and service expert for business customers. This role resolves customer inquiries, escalations, and billing issues while proactively identifying opportunities to upsell, cross-sell, and recommend tailored solutions that align with the customer’s overall business needs. Deliver high-quality support to business customers by resolving inquiries, escalations, and billing issues accurately and efficiently. We are open to hiring remote if we find the right talent in any of these states (AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT, VT).

What you will do to contribute to the company's success

Deliver high-quality, end-to-end customer support by resolving inquiries, escalations, and billing issues accurately and efficiently
Act as a trusted advisor, uncovering customer needs through effective discovery and recommending the most appropriate products, services, and solutions
Identify and execute upsell and cross-sell opportunities that enhance the customer’s experience, value, and long-term relationship with the company
Ensure a seamless customer experience by coordinating service changes, installations, and post-installation support
Own the customer interaction, resolving the reason for the call while expanding the conversation to address broader business needs
Maintain accurate account documentation and leverage systems like Salesforce and ACP to track, manage, and optimize customer interactions and sales outcomes
Collaborate with cross-functional teams to resolve complex issues and deliver integrated solutions
Meet or exceed performance metrics, including revenue generation, conversion rates, customer satisfaction, and resolution time
Demonstrate strong problem-solving, communication, and multitasking skills in a fast-paced, customer-first and sales-driven environment

Qualifications

High school diploma or equivalent.
1-2 years of customer service or call center experience.
Experience supporting business-level (B2B) customers, preferred.
Proficiency with CRM and billing systems, including Salesforce and ACP.
Experience with Salesforce & ACP
MATHEMATICAL SKILLS - Ability to calculate figures and amounts such as discounts, prorations, and percentages.
LANGUAGE SKILLS - Ability to read and comprehend simple instructions and short correspondence. Ability to write simple correspondence with accurate grammar. Ability to articulate both, written and oral, information to customers, clients, and other associates of the organization.
REASONING ABILITY - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Strong customer service skills with emphasis on phones and data entry preferred.
Ability to multi-task in a fast-paced environment with high autonomy, accountability, and reliability.

Core Competencies

Committed: Values each and every customer, while working hard to keep their business and support our communities.
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts immediately, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection

Additional Perks

Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment

We’re an Award-Winning Organization!

2021 to 2023 Forbes’ “America’s Best Midsized Employers”

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

#LI-XY1

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Refine Your Search

customer service representative jobs in collins, ms

Customer Care and Sales Specialist I - Business

PRN Customer Service Rep

Call Center Representative I

Customer Service Representative

Customer Service Associate

Account Service Representative - Electronic Banking

Customer Service Representative

Relationship Specialist - Seasonal

EPIC - CLIENT ENGAGEMENT MANAGER

Remote Client Success Manager — Marketing Performance & Retention (Early Career / Tech-Savvy)

Founding Customer Success Manager

Customer Service Professional - Allstate Insurance (copy2)

Bilingual Inbound Client Engagement Specialist (English/Spanish) (CT 10-7PM)

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