Top 5 Hotel front desk associate Jobs in Colonie, Ny

Hotel Front Desk Associate
Hampton Inn Albany - Western Ave/University Area —Albany, NY
- $16.00 - $16.50 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
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Front Desk Associate
Homewood Suites by Hilton —Albany, NY
- $16.30 - $16.50 an hour
- 8 hour shift
- Customer service
- Ability to walk for extended periods
- Hotel
- Paid holidays
- Disability insurance
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10d
Front Desk Associate
TRU By Hilton Albany Crossgates Mall —Albany, NY
- $16 an hour
- Weekends as needed
- Sales
- Ability to walk for extended periods
- Hotel
- Health insurance
- Dental insurance
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12d
HOTEL FRONT DESK ASSOCIATE
Residence Inn Clifton Park —Clifton Park, NY
- $17 an hour
- Weekends as needed
- Hotel
- Organizational skills
- In-person
- Employee discount
Quick Apply
7d
Front Desk Associate
Staybridge Suites —Albany, NY
- $16.30 - $16.50 an hour
- 8 hour shift
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
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5d

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Front Desk Associate
Courtyard by Marriott - New Albany, Ohio —New Albany, OH
Manage guest check-in/out, reconcile accounts, and handle cash or card transactions. Maintain a clean, organized front desk, dry storage, and adjacent areas.
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Evening Front Desk Associate
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Problem Solver: Handle guest requests and resolve issues efficiently, keeping guests happy and comfortable. Language Skills: Ability to communicate effectively…
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hotel front desk associate jobs near colonie, ny

Hotel Front Desk Associate

Hampton Inn Albany - Western Ave/University Area -
Albany, NY

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Job Details

Full-time
$16.00 - $16.50 an hour

Qualifications

Employee relationship building
High school diploma or GED
Property management systems (PMS)

Full Job Description

Position Overview:

The Hampton Inn Albany Western Ave SUNY is a dynamic and customer-focused hotel committed to providing exceptional service and experiences to our clients. As a Front Desk Associate, you will be an essential part of our team, responsible for creating a welcoming and professional atmosphere for all guests and visitors. The Front Desk Associate serves as the first point of contact for guests, providing outstanding customer service and ensuring a positive experience during their stay or visit. This role requires a friendly and approachable demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment. The Front Desk Associate must be attentive to detail, handle guest inquiries and requests, and assist with administrative tasks as needed.

Job Responsibilities:

Guest Reception: Greet guests with a warm and welcoming attitude, check them in and out efficiently, and provide necessary information about the property, amenities, and local area.
Customer Service: Handle guest inquiries, concerns, and requests promptly and professionally. Strive to exceed guest expectations and ensure a memorable experience during their stay.
Telephone and Email Communication: Manage phone calls and respond to emails promptly, providing accurate information and directing inquiries to the appropriate departments.
Reservations and Check-ins: Handle room reservations, confirmations, and modifications using the reservation system. Ensure accurate guest information and maintain confidentiality.
Cash Handling: Process guest payments, collect room deposits, and handle cash transactions accurately while following company policies and procedures.
Problem Resolution: Address and resolve guest complaints or issues in a timely and effective manner. Escalate complex problems to the appropriate department or management when necessary.
Lobby Maintenance: Maintain a clean and organized front desk area, including the lobby and guest waiting areas. Ensure promotional materials and informational brochures are well-stocked and up-to-date.
Safety and Security: Monitor the lobby area for any suspicious activity and report any concerns to the security team or management. Follow security protocols for guest safety and adhere to emergency procedures when needed.
Administrative Support: Assist with administrative tasks, such as filing, record-keeping, and preparing reports as assigned by the Front Office Manager.
Team Collaboration: Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences and address any operational needs.

Qualifications & Requirements:

High school diploma or equivalent; additional education or certification in hospitality or a related field is a plus.
Previous experience in customer service or a front desk role is preferred but not required; we are willing to train the right candidate with a positive attitude and strong communication skills.
Excellent interpersonal and communication skills, both verbal and written.
Friendly, professional, and customer-oriented attitude.
Strong organizational and multitasking abilities to handle various responsibilities efficiently.
Proficient in using computers and hotel management software for reservations and guest information.
Ability to work flexible hours, including weekends and holidays, as our front desk operates on a 24/7 basis.
Ability to stand for extended periods.
Maintains professional working relationships and promotes open lines of communication with managers, team members, and other departments.

The Hampton Inn Albany Western Ave SUNY is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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