Top 9 Helpdesk specialist Jobs in Colorado

IT Service Desk Lead
Bloom Healthcare —Lakewood, CO
- $75,000 - $100,000 a year
- Full-time
- Computer Science
- 5 years
- HIPAA
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2d
IT Support Specialist
Workplace Elements —Denver, CO
- $23 - $28 an hour
- Full-time
- Hybrid work
- ERP systems
- Mid-level
- Office
- Profit sharing
- Paid parental leave
1d
Helpdesk Shift Supervisor (Colorado Springs, CO)
Maximus —Colorado Springs, CO
- $55,000 - $70,000 a year
- 7 years
- Travel
- Mentoring
- Paid holidays
- Disability insurance
13d
Helpdesk Support Specialist
TransPerfect —Boulder, CO
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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1d
IT Support Specialist
Children's Eye Physicians —Wheat Ridge, CO
- $18 - $25 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
- Health savings account
- Health insurance
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19h
Desktop Support Specialist
Intratek Computer Inc —Louisville, CO
- Up to $27 an hour
- Contract
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
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13d
Junior IT Specialist
MISSION YOGURT INC —Westminster, CO
- $25 - $28 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Pass drug screening
- Free parking
- Health savings account
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5d
Student Helpdesk Specialist
ANDREW WOMMACK MINISTRIES INC —Woodland Park, CO
- $18.50 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health savings account
- AD&D insurance
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Customer Support Specialist
S2Technologies —Colorado Springs, CO
- $40,000 - $50,000 a year
- Full-time
- Microsoft Excel
- Windows
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
6d

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IT Service Desk Lead

Bloom Healthcare -
Lakewood, CO

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Job Details

Full-time
$75,000 - $100,000 a year
2 days ago

Qualifications

Vendor relationship building
Communication with suppliers
Managing technical support teams
Smartphone (troubleshooting support)
Laptop (troubleshooting support)
Microsoft Exchange
Windows
Printer (troubleshooting support)
Communication platforms
Email configuration (technical support)
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Vendor relationship management
Collaborative technology platforms
Microsoft Teams
Telecommunication
Hardware management
Managing projects
Productivity software
Desktop administration
Peripheral hardware support
IT department experience
Ticketing system technical support

Full Job Description

Reports to: SVP of Technology

Location: Lakewood, CO; on-site Monday - Friday

Status: Full-time, Exempt

Salary Range: $75,000 - $100,000 annually

About the Role

Bloom Healthcare is seeking an experienced and service-oriented IT Service Desk Lead to support our growing technology environment. This role is responsible for managing day-to-day IT service desk operations, supporting employees across hardware and software issues, administering Microsoft 365, coordinating with external technology vendors, and helping drive IT projects from intake through completion.

This is not a basic helpdesk role. We are looking for someone who can troubleshoot thoughtfully, communicate clearly, identify patterns, improve processes, and serve as a reliable escalation point for internal users and junior support team members.

The ideal candidate is comfortable working across Microsoft 365, laptops, iPhones, iPads, printers, user access, telecom support, mobile carrier coordination, device inventory, and vendor-managed services. This person should be able to move between hands-on support, administrative work, vendor communication, and project coordination with good judgment and professionalism.

Key Responsibilities

Serve as a lead resource for IT service desk tickets, ensuring timely triage, resolution, escalation, and follow-through.
Provide responsive and professional end-user support for hardware, software, access, connectivity, and productivity tool issues.
Troubleshoot and support laptops, desktops, iPhones, iPads, printers, peripherals, browsers, operating systems, and general office technology.
Administer Microsoft 365 tenant functions, including users, groups, licenses, shared mailboxes, Teams, SharePoint, OneDrive, Exchange Online, and general tenant settings.
Support identity and access management activities, including onboarding, offboarding, MFA, password resets, account lockouts, role-based access, and user provisioning/deprovisioning.
Partner with managed services providers and technology vendors to escalate issues, coordinate resolutions, validate work, and ensure Bloom’s needs are being met.
Communicate regularly with telecom, mobile carrier, internet, device, and software vendors to resolve support issues and coordinate service changes.
Support Webex calling, mobile device services, and related telecom workflows in partnership with Bloom’s telecom vendor.
Manage and maintain device inventory, including device assignment, lifecycle tracking, returns, replacements, repairs, and refresh planning.
Coordinate laptop and mobile device setup for new hires, role changes, and offboarding.
Support Microsoft Intune, device compliance, endpoint management, and security-related device policies in collaboration with internal leadership and external partners.
Take ownership of IT security hygiene, including MFA enforcement, access reviews, device standards, secure sharing practices, and timely escalation of security concerns.
Identify recurring support issues and recommend process, documentation, training, or system improvements.
Create, maintain, and improve IT documentation, standard operating procedures, knowledge base articles, escalation guides, and support workflows.
Help define and mature service desk processes, including ticket prioritization, SLA expectations, escalation paths, and user communication standards.
Serve as a mentor and escalation point for IT support specialists, helping improve troubleshooting quality, customer service, and consistency.
Project manage small to mid-sized IT projects, including technology rollouts, vendor transitions, device deployments, system changes, and process improvements.
Track project tasks, owners, timelines, risks, dependencies, and follow-ups to ensure work is completed successfully.
Collaborate with Technology leadership to evaluate support trends, operational gaps, vendor performance, and opportunities for better service delivery.
Balance urgency, user experience, security, and operational impact when making support and escalation decisions.
Maintain professionalism, discretion, and HIPAA-aware practices when supporting users and handling systems or information.

Qualifications

5+ years of experience in IT support, service desk operations, systems administration, or a similar technical support role
Prior experience serving as a senior helpdesk technician, service desk lead, IT support lead, systems administrator, or escalation support resource.
Strong working knowledge of Microsoft 365 administration, including Exchange Online, Teams, SharePoint, OneDrive, users, groups, licenses, and tenant-level settings.
Experience supporting Windows laptops, mobile devices, printers, scanners, peripherals, browsers, and general office technology.
Experience with iPhone and iPad support, mobile device setup, mobile carrier coordination, and device lifecycle management.
Experience working with external vendors, managed services providers, telecom providers, internet providers, and device/service partners.
Strong troubleshooting skills with the ability to diagnose issues, ask good questions, test assumptions, and resolve problems without relying only on scripts.
Ability to manage multiple priorities, follow through on open items, and communicate clearly with both technical and non-technical audiences.
Experience with ticketing systems and service management workflows.
Experience coordinating or project managing IT initiatives, system changes, vendor work, or technology rollouts.
Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field preferred; equivalent combination of technical training, certifications, and hands-on IT experience will be considered.

Preferred Qualifications

Experience with Microsoft Intune, Entra ID, Defender, Purview, Conditional Access, and endpoint management.
Experience in healthcare, home-based care, hospice, primary care, or another regulated environment.
Familiarity with HIPAA, privacy, security, and compliance expectations in a healthcare setting.
Experience supporting distributed or hybrid teams across multiple locations.
Experience with Jira Service Management, ServiceNow, ConnectWise, or similar ITSM platforms.
Relevant certifications such as Microsoft 365 Certified: Fundamentals, Microsoft 365 Administrator, CompTIA A+, Network+, Security+, or ITIL Foundation.

Key Competencies

Strong technical troubleshooting and critical thinking
Clear, calm, and professional communication
Strong customer service mindset
Ownership and follow-through
Vendor management and escalation discipline
Process improvement mindset
Ability to mentor and support junior team members
Good judgment when balancing speed, security, and user experience
Comfort operating in a growing, evolving technology environment

What Success Looks Like

Service desk tickets are triaged, resolved, and escalated in a timely and consistent way.
Employees receive reliable, empathetic, and professional IT support.
Microsoft 365 administration is handled with accuracy, security awareness, and appropriate documentation.
Device inventory, onboarding, offboarding, and hardware support processes are organized and dependable.
Vendors are managed proactively, with clear communication, follow-up, and accountability.
Recurring issues are identified and addressed through better documentation, training, process improvement, or system changes.
IT projects move forward with clear ownership, timelines, and communication.
The internal IT support function becomes more mature, consistent, and scalable.

Bloom Healthcare only contacts through official channels using the @bloomhealthcare.com domain. We are aware of a fraudulent Gmail account impersonating our recruiting team and have reported it to Google.

M5p6HkXCBS

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Refine Your Search

helpdesk specialist jobs in colorado

IT Service Desk Lead

IT Support Specialist

Helpdesk Shift Supervisor (Colorado Springs, CO)

Helpdesk Support Specialist

IT Support Specialist

Desktop Support Specialist

Junior IT Specialist

Student Helpdesk Specialist

Customer Support Specialist

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