Top 817 Technical support expert 2 Jobs in Colorado

Technical Support Expert 2
Twilio —Colorado
- On call
- Remote
- Writing skills
- English
- Mid-level
- Parental leave
Technical Support Engineer 2, Premier - USA
Datadog —Denver, CO
- $81,000 - $108,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Linux
- Employee stock purchase plan
Quick Apply
East Colorado SBDC Customer Support Specialist (Remote)
State of Colorado —Denver, CO
- $52,000 - $60,000 a year
- Full-time
- Spanish
- Google Workspace
- Writing skills
- Health savings account
- Paid holidays
8d
Customer Support Specialist, Pay Run Management
Rippling —Colorado
- $22.19 - $23.49 an hour
- Full-time
- Remote
- Mid-level
- Office
- Bachelor's degree
Ultrasound Technologist
Intermountain Health —Grand Junction, CO
- $39.16 - $60.42 an hour
- Full-time
- Acute care
- Anatomy knowledge
- Hospital
- Health insurance
Data Center Technician, Infraops AG
Amazon Data Services, Inc. —Aurora, CO
- $39 - $68 an hour
- 8 hour shift
- Mid-level
- Experience equivalent to degree accepted
- AD&D insurance
- Health insurance
11d
CDOC Food Service Supervisor CSTS I (Sterling)
State of Colorado —Sterling, CO
- $5,081 - $7,113 a month
- Online Application
- Clean driving record
- Current TB test
- ServSafe
- Wellness program
- Paid holidays
Territory Manager- 1567
Millennium Health —Colorado Springs, CO
- Full-time
- Hybrid work
- Clean driving record
- Bachelor of Science
- HIPAA
- Mileage reimbursement
- Paid holidays
Quick Apply
Lead Service Technician
ChefTek —Denver, CO
- $90,000 - $130,000 a year
- Overtime
- Background check
- Spanish
- Clean driving record
- Fuel card
- Health savings account
Quick Apply
10d
Lead Service Technician
ChefTek —Colorado Springs, CO
- $90,000 - $130,000 a year
- Overtime
- Background check
- Spanish
- Clean driving record
- Fuel card
- Health savings account
Quick Apply
10d
Ultrasound Technologist
Intermountain Health —Denver, CO
- $39.16 - $60.42 an hour
- Full-time
- Acute care
- Anatomy knowledge
- Hospital
- Health insurance
CDOC - State Teacher I - Machine Shop Instructor (Buena Vista)
State of Colorado —Chaffee County, CO
- $6,022 - $9,636 a month
- Online Application
- Microsoft Word
- Classroom
- Clean driving record
- Wellness program
- Paid holidays
5d
Administrative Professional - Personal Property
Delta County Colorado —Delta, CO
- $22.98 - $25.27 an hour
- Background check
- Writing skills
- Research
- Paid holidays
- Health insurance
11d
Claims Quality Review Sr Consltant
CNA Insurance —Littleton, CO
- $72,000 - $141,000 a year
- Full-time
- Hybrid work
- 8 years
- Analysis skills
- Experience equivalent to degree accepted
8d
Sr. Systems Engineer - Project Delivery
Elevate Services Group —Greenwood Village, CO
- $115,000 - $140,000 a year
- Full-time
- Background check
- Computer science
- Azure
- Health savings account
- Health insurance
Quick Apply
Field Technician – Fall Protection Systems
Diversified Fall Protection —Denver, CO
- $28 - $32 an hour
- Weekends as needed
- Background check
- Heavy lifting
- Construction site
- Disability insurance
- Health insurance
Quick Apply
Dodge Automotive Service Technician (B Tech) | AutoNation CDJR Arapahoe | Pays up to $32/flat rate
AutoNation —Centennial, CO
- Up to $32 an hour
- Full-time
- Clean driving record
- Dealership
- Inventory management
- Paid training
- Dental insurance
Quick Apply
HRIS Systems Analyst
EchoStar —Englewood, CO
- $72,400 - $118,900 a year
- Full-time
- Pass drug screening
- Research
- Mid-level
- Health savings account
- Employee stock purchase plan
Help Desk Technician - TS/SCI with POLY
General Dynamics Information Technology —Colorado Springs, CO
- $25.50 - $34.50 an hour
- Mid-level
- 3 years
- Associate's degree
- Paid time off
- 401(k) matching
Dodge Ram / Jeep Auto Technician (Certified) | AutoNation CDJR Arapahoe | Pays up tp $60/ Flat Rate
AutoNation —Littleton, CO
- $60 an hour
- Full-time
- Clean driving record
- Dealership
- Inventory management
- Paid training
- Dental insurance
Quick Apply

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technical support expert 2 jobs near colorado

Technical Support Expert 2

Twilio -
Colorado

Apply Now

Job Details

Benefits

Parental leave

Qualifications

Writing skills
English
Technical Proficiency

Full Job Description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

A quick heads-up about hiring and how we work :

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio

Join the team as Twilio’s next Technical Support Expert 2

About the job

This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.

We are looking for our next Technical Support Expert 2 to join our Accounts & Billing team, who will be dedicated to understands and resolves basic & routine customer requests, identify customer escalations and Document every customer interaction. This is a customer facing role. Most customer interactions happen within Zendesk, with a few phone calls or chats, in-person meetings and Slack chats sprinkled in.

Responsibilities

In this role, you’ll:

Understands and resolves basic & routine customer requests, including customer escalations via phone/email/chat/side channel/live support or any other support/communication channel.
Communicates basic concepts to customers with appropriate empathy and urgency
Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers
Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets. Meet SLA requirements per channel/role
Document every customer interaction (email, phone, chat, side-channel communications). Document every internal interaction (research, cross-team engagement). Contributes to Knowledge articles.
Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

3+ years of experience
Experience with account reconciliation or data analysis, including technical troubleshooting skills
Fluency in English (verbal, comprehension, listening, and writing)
Availability to work non-standard, on-call rotation weekend and holiday hours
Ability to diplomatically address customer concerns and provide feedback
Demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs
Strong problem-solving skills and critical thinking

Desired:

Bachelor's Degree or equivalent certifications and work experience
Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment
Basic case management experience/skills
Proficiency with Excel, SQL, database queries, ZenDesk
Experience with Salesforce, Zuora or other financial management software

Location

This role will be Remote, and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Apply Now

Refine Your Search

technical support expert 2 jobs in colorado

Technical Support Expert 2

Technical Support Engineer 2, Premier - USA

East Colorado SBDC Customer Support Specialist (Remote)

Customer Support Specialist, Pay Run Management

Ultrasound Technologist

Data Center Technician, Infraops AG

CDOC Food Service Supervisor CSTS I (Sterling)

Territory Manager- 1567

Lead Service Technician

Lead Service Technician

Ultrasound Technologist

CDOC - State Teacher I - Machine Shop Instructor (Buena Vista)

Administrative Professional - Personal Property

Claims Quality Review Sr Consltant

Sr. Systems Engineer - Project Delivery

Field Technician – Fall Protection Systems

Dodge Automotive Service Technician (B Tech) | AutoNation CDJR Arapahoe | Pays up to $32/flat rate

HRIS Systems Analyst

Help Desk Technician - TS/SCI with POLY

Dodge Ram / Jeep Auto Technician (Certified) | AutoNation CDJR Arapahoe | Pays up tp $60/ Flat Rate

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