Top 24 Customer service manager Jobs in Colorado Springs, Co

Member Experience Lead
VASA Fitness —Colorado Springs, CO
- $19.20 an hour
- Full-time
- Background check
- Mid-level
- Office
- Paid parental leave
- Health savings account
Quick Apply
Customer Service Manager
1100 Applied Industrial Technologies, Inc. —Colorado Springs, CO
- $60,000 - $75,000 a year
- Urgently hiring
- Clean driving record
- English
- Mid-level
- 401(k)
- Tuition reimbursement
Customer Care Manager - State Farm Agent Team Member
Tyler Ayers - State Farm Agent —Colorado Springs, CO
- $75,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Profit sharing
- Health insurance
Quick Apply
Director of Success
Connecteam —Colorado Springs, CO
- $170,000 - $200,000 a year
- Remote
- Mentoring
- Senior level
- Leadership
- Health insurance
- 401(k)
Quick Apply
Customer Service Manager - State Farm Agent Team Member
Chris Sutherland - State Farm Agent —Monument, CO
- $55,000 - $75,000 a year
- Full-time
- 5 years
- Office
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Scheduling Manager
Thrive Health Systems —Colorado Springs, CO
- $50,000 - $60,000 a year
- Urgently hiring
- Management
- Mid-level
- Organizational skills
- 401(k)
- Paid time off
Quick Apply
PROJECT MANAGER (SERVICE ORDER DESK OPERATIONS)
Innovation At Work Inc —Colorado Springs, CO
- Weekends as needed
- Microsoft Outlook
- High school diploma or GED
- Bachelor's degree
Customer Service Manager - State Farm Agent Team Member
Connie Slater - State Farm Agent —Colorado Springs, CO
- $45,000 - $70,000 a year
- Full-time
- Hybrid work
- Office
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Group Leader - Customer Service
CSL Plasma —Colorado Springs, CO
- $19.52 - $23.10 an hour
- Extended hours
- Bilingual
- Basic math
- Mid-level
- Paid holidays
- Disability insurance
12d
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Colorado Springs, CO
- 5 years
- Research
- Travel
12d
Customer Service Manager - State Farm Agent Team Member
Carlos Gonzalez - State Farm Agent —Colorado Springs, CO
- $18 - $21 an hour
- Full-time
- Spanish
- Mid-level
- Office
- Paid holidays
- Paid time off
Quick Apply
Call Center Sup/TL
Systems Integration, Inc. —Colorado Springs, CO
- $19.00 - $21.46 an hour
- Full-time
- English
- Mid-level
- Supervising experience
- Paid holidays
Quick Apply
Retail Customer Service Lead
PetSmart —Monument, CO
- $16.03 - $30.49 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Team Lead
ANDREW WOMMACK MINISTRIES INC —Woodland Park, CO
- $19 - $21 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health savings account
- AD&D insurance
Quick Apply
Client Care Supervisor
Entrust Health LLC —Colorado Springs, CO
- $30 - $40 an hour
- Part-time
- Spanish
- RN License
- English
Quick Apply

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Member Experience Lead
VASA Fitness —Colorado Springs, CO
Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and…
$19.20 an hour
Quick Apply
Customer Service Manager
1100 Applied Industrial Technologies, Inc. —Colorado Springs, CO
Hire, train, and develop service center personnel. Review and complete monthly reports as well as overseeing petty cash balancing. High school diploma or GED.
$60,000 - $75,000 a year

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Member Experience Lead

VASA Fitness -
Colorado Springs, CO

Quick Apply

Job Details

Full-time
$19.20 an hour

Benefits

Paid parental leave
Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Gym membership
Referral program

Qualifications

Nutrition
Performance reviews
Guest relations
Interpersonal skills
Employee relationship building
Frontline customer support management
High school diploma or GED
Fitness sales
Team development
Client services
Delegation
Data-driven decision making
General management

Full Job Description

POSITION DESCRIPTION

POSITION TITLE: Member Experience Lead (MEL)

REPORTS TO: General Manager

DIRECT REPORTS: Member Experience Specialists

FLSA: Hourly, Non-Exempt

COMPENSATION: $19.20 per hour + Commission and Bonus Opportunities!

JOIN OUR TEAM

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive-embodied by members and team members alike-VASA is a place where lives are changed because of authentic connections made within our supportive community.

Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.

BENEFITS

40 Hours Per Week Employees: Paid Time Off, Paid Holidays, Paid Parental Leave, Medical Benefits, 401k Options, and 2 Free Complimentary Gym Memberships- One for yourself and one to give away!

Come join VASA Fitness and join a passionate, fun, and united team!

We are proud to be a 'Great Place to Work' certified company!

PURPOSE

The Member Experience Lead (MEL) is engaging, positive, diligent, organized, and knows how to drive their club towards results. The ideal candidate has a take-charge personality and a reputation for getting things done. The MEL is responsible for supporting the General Manager and continually developing a high-performing team within the club. The MEL leads by example and coaches their Member Experience Specialists (MES) on how to provide a world-class experience for VASA members.

EXECUTION DELIVERABLES

Ensure all MES create and maintain our "UPLIFT" culture in the club
Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and members
Responsible for recruiting, hiring, and training all MES team members
Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction
Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop
Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful

MANAGEMENT RESPONSIBILITES

Support the General Manager (GM) by forecasting upcoming staffing needs
Have frequent conversations with MES team members to understand changing work
Work with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions
Schedule and facilitate training for new MES team members
Collaborate with the GM to create a welcoming environment for interview candidates and new hires
Constantly evaluate team member-to-member interactions
Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement
Delegate tasks to maximize efficiencies and create balanced workloads and validate completion
Teach and coach MES staff on VASA's non-intimidating approach on how to convert a guest to a member
Support GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tactics

LEADERSHIP AND COACHING

Communicate, lead by example, and motivate your team to understand and develop passion for the brand, our values, and our approach
Proactively provide ideas and solutions to help move the business forward
Ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates
Delegate tasks and responsibilities to ensure work is completed and club goals are achieved
Build trust and strong relationships with all team members
Provide coaching in the moment that inspires commitment and positive change
Give input and feedback to GM in succession planning conversations

Requirements:REQUIRED QUALIFICATIONS

High School Diploma or GED required; Bachelor's degree preferred
3+ years customer service in a retail, restaurant or in-person based service industry
3+ years leading operational teams
Strong verbal and written communication skills
Build relationships by establishing trust quickly and positively influencing others
Personal interest in health, wellness, fitness, and nutrition
CPR Certified within the first 30 days of employement
Pass a background check

WORKING CONDITIONS

Primary work in a fitness facility and office setting. Temperature variations can occur. The environment includes some ambient noise such as talking and use of gym equipment and machinery

PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
Physical Strength: Non-Sedentary work, standing and walking most of the time. Must be able to lift, push, pull, and move a minimum of 50 pounds.
Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients
Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

VASA Fitness is an Equal Opportunity Employer

Location: 455 E Cheyenne Mountain Blvd, Colorado Springs Cheyenne Hills, Colorado 80906

Compensation: $19.20 per hour + Commission and Bonus Opportunities! Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

VASAMEL

Expected hours: 40 per week

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Paid time off
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in colorado springs, co

Member Experience Lead

Customer Service Manager

Customer Care Manager - State Farm Agent Team Member

Director of Success

Customer Service Manager - State Farm Agent Team Member

Scheduling Manager

PROJECT MANAGER (SERVICE ORDER DESK OPERATIONS)

Customer Service Manager - State Farm Agent Team Member

Group Leader - Customer Service

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Customer Service Manager - State Farm Agent Team Member

Call Center Sup/TL

Retail Customer Service Lead

Team Lead

Client Care Supervisor

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