PRIMARY PURPOSE
The Registrar & Office Manager shall serve The Navigators and fulfill the responsibilities listed below in the spirit of The Navigators calling, values and purpose: To advance the Gospel of Jesus and His kingdom into the nations through spiritual generations of laborers living and discipling among the lost.
This position advances Eagle Lake’s mission by ensuring registration, customer service, and office operations run smoothly and reliably for every camper family, creating confidence and trust with families while keeping Eagle Lake’s internal systems operating smoothly.
ESSENTIAL FUNCTIONS
Enrollment & Parent Communication Responsibilities (40%)
- Own the end-to-end camper registration process across all Eagle Lake programs.
- Manage enrollment workflows including registrations, waitlists, transfers, cancellations, and payment plans.
- Ensure camper records, medical forms, waivers, and required documentation are complete and accurate.
- Maintain the CRM with a high level of data integrity and accuracy.
- Manage the pre-camp parent communication journey, ensuring families receive timely, accurate, and engaging communications (including welcome packets, pre-camp emails, reminders, and required documentation) that prepare them for a positive Eagle Lake experience.
- Generate enrollment reports and provide timely data to organizational leaders.
- Coordinate with The Navigators’ IT/Data Systems team regarding CRM improvements, permissions, and technical needs.
- Continuously evaluate and improve enrollment processes to create a more efficient experience for families.
Customer Service Responsibilities (30%)
- Serve as the primary point of contact for camper families by phone and email.
- Provide prompt, accurate, and gracious support throughout the enrollment process.
- Resolve registration issues and coordinate with program leaders when specialized support is needed.
- Recommend improvements to registration and service processes that reduce friction for families and staff.
- Collaborate with program teams to ensure families receive timely, accurate communication.
- Coordinate parent feedback systems, including post-camp surveys, Net Promoter Score (NPS) tracking, and reporting actionable insights to improve the parent experience.
Office Administration Responsibilities (20%)
- Manage daily office operations including reception, mail, office supplies, and administrative systems.
- Coordinate administrative needs across Eagle Lake.
- Support seasonal office operations and administrative logistics.
- Develop and improve office systems that increase organizational efficiency.
- Assist leadership with administrative projects and cross-department coordination as needed.
Administrative Leadership Responsibilities (10%)
- Provide leadership for the overnight camp office during the summer season, ensuring efficient administrative operations, exceptional customer service, and support for campers, families, and seasonal staff. On-site residency during the summer is required.
- Support the training and supervision of seasonal and year-round office staff and volunteers.
- Identify opportunities to improve administrative workflows across the organization.
- Assist with organization-wide administrative initiatives that strengthen Eagle Lake’s operations.
Additional Responsibilities
- Participate in Navigators’ on-site learning and development events, Cultural Development and Diversity trainings, or other non-Navigator developmental events as appropriate.
- Participate in annual processes, such as the organizational Plan and Progress Review (PPR), Engagement Survey, Reaffirmation of the Navigators Code of Conduct, Calling-Core Values-Vision, Statement of Faith, Driver’s Authorization, and other releases as required.
- Submit time worked on a weekly basis through the Workday Time Tracking system.
- Other job-related duties as assigned.
CORE COMPETENCIES
- Highly organized and dependable
- Hospitable
- Service-oriented
- Collaborative and team-oriented
- Exceptional attention to detail
MINIMUM AND PREFERRED QUALIFICATIONS
Spiritual: Belief in and adherence to the Statement of Faith and Mission of The Navigators. Alignment with Eagle Lake’s Purpose, Core Values, and Brand Promise, and willingness to abide by Eagle Lake’s Relational Covenant.
Experience: At least two years of experience in office administration, customer service, registration, or operations, including experience working within a CRM or database system.
Technical Knowledge & Skills: Microsoft Office and CRM/database systems, with proven ability to maintain data integrity and accuracy.
Communication & Leadership: Excellent interpersonal and communication skills including verbal & written, to create understanding and build strong working relationships required.
Education: Bachelor’s degree or equivalent experience in Business, Office Administration, Customer Service, Communications, or a related field.
Hours: 40 hours a week
Location: Must be located in the Colorado Springs, CO area. Primarily in-office. Ability to live at Eagle Lake Camp for 10 weeks in the summer season.
Compensation Range: $19.27 - $30.15 per hour. Required to fundraise 50% of gross annual salary.
Benefits: High-Deductible Health Plan: Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, EAP, 401a and 403b retirement options. Up to 15 paid holidays per year, accumulating PTO (vacation, sick, personal). For detailed information, visit navbenefits.org.
The Navigators is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. The Navigators does not discriminate based on race, color, national origin, sex, age, disability, veteran status, or any other status protected by law or regulation.
