Top 1 Junior desktop support technician Jobs in Colorado Springs Co

Jr. Help Desk Technician
Infinity Technology Services LLC —Colorado Springs, CO
- $50,000 a year
- Full-time
- Windows
- High school diploma or GED
- 1 year

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Jr. Help Desk Technician
Infinity Technology Services LLC —Colorado Springs, CO
Provide software license management for Government Off-the-Shelf (GOTS) and Commercial Off-the-shelf (COTS) software.
$50,000 a year
IT Support Specialist II
Auria —Colorado Springs, CO
Experience working on an IT help desk, technical support, or customer support with technical components. Bachelor’s degree in information technology, computer…
$55,000 - $70,000 a year
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Jr. Help Desk Technician

Infinity Technology Services LLC -
Colorado Springs, CO

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Job Details

Full-time
$50,000 a year

Qualifications

Desktop computer repair
Network troubleshooting
Mobile device support
Email customer support
IT user and group management
Phone communication
BMC Remedy
Technical documentation
Laptop (troubleshooting support)
In-person customer service
Hardware maintenance
Secret Clearance
Windows
Printer (troubleshooting support)
Software installation
User training (technical support)
High school diploma or GED
Internal employee customer service
On-site repair services (office equipment)
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Software asset management
Office equipment installation
Computer management
Customer engagement
Remote access software
Desktop applications
Productivity software
Access control management

Full Job Description

Job Summary:

ITS, LLC is seeking a successful candidate for a full-time IT Technician at a junior level to support the Product Support Facility (PSF) Help Desk for the United States Space Force (USSF).

Peterson SFB in Colorado Springs, CO.

Key Responsibilities:

Duties and responsibilities include, but are not limited to:

Provide Tier I help desk technical support to customers and peers including application and hardware support, troubleshoot network connectivity, and assist with requests regarding account administration, training, distribution, and documentation of software, system, and network status.
Install, maintain, configure, troubleshoot/repair IT devices, and software. Includes, but is not limited to, desktop PCs, laptops, tablets, scanners, printers, mobile cellular devices, and peripherals in an environment with Microsoft Windows 10, and Microsoft Office 2016
Utilize Active Directory Users and Computers (ADUC), BMC Remedy, Directory and Resource Administrator (DRA), Dame Ware Remote Control, and other software as needed to assist users and administer user and computer accounts, security groups, and distribution lists
Work independently and as part of a team to troubleshoot and solve hardware and software issues for the user community
Monitor trouble ticket queues and emails for timely customer engagement and resolution
Interact daily with Senior Tech and customers; interaction normally involves the exchange or presentation of information via the phone, email, or face-to-face communication
Interact well with peers, end users, and external support organizations in a professional and courteous manner
Provide software license management for Government Off-the-Shelf (GOTS) and Commercial Off-the-shelf (COTS) software

Preferred Qualifications:

Years of experience: 1 years

Education/Experience:

Education: High School Diploma
Certifications: CompTIA Security Plus certification

Clearance Requirement:

Secret Clearance Required

Salary Note:

In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this role is based on education, experience, and responsibilities.

ITS, LLC is an equal-opportunity employer to include veterans and individuals with disabilities.

U.S. Citizenship is required.

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junior desktop support technician jobs in colorado springs co

Jr. Help Desk Technician

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