Top 4969 Customer experience manager Jobs in Columbia, Md

Community Manager
Pratum Companies —Silver Spring, MD
- $56,000 - $68,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
14d
Assistant Branch Manager
APL Credit Union —Laurel, MD
- $60,000 - $66,500 a year
- Weekends as needed
- Sales
- Basic math
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
House Manager- (Belle Forte) and (Prince George) Sun-Th or Tues-Sat
Chimes International LTD —Pikesville, MD
- $52,000 a year
- Full-time
- Clean driving record
- Residential
- High school diploma or GED
- 403(b) matching
- Disability insurance
Senior Property Manager - Baltimore, MD
Trinity Property Consultants —Nottingham, MD
- $95,000 - $110,000 a year
- Weekends as needed
- Microsoft Outlook
- Sales
- Customer service
- Health savings account
- AD&D insurance
Quick Apply
Care Manager (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $72,360 - $143,715 a year
- Full-time
- Remote
- Nursing
- Microsoft Excel
- RN License
- 401(k)
Quick Apply
8d
Manager, Customer Experience
WSSC Water —Laurel, MD
- $111,298 - $189,507 a year
- Full-time
- 5 years
- Office
- Residential
3d
Medical Support Program Manager
Terrestris Global Solutions —Bethesda, MD
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Team management
- Tuition reimbursement
- Retirement plan
Quick Apply
Supervisor Customer Service - BWI
Southwest Airlines —Baltimore, MD
- $36.00 - $37.50 an hour
- Weekends as needed
- 18 years or older
- Word processing
- Computer literacy
- Profit sharing
- Health insurance
3d
Housing Choice Voucher Manager
Housing Opportunity Com —Silver Spring, MD
- $76,579 - $127,574 a year
- Full-time
- Writing skills
- Office
- Driver's License
Quick Apply
Clinical Support Supervisor (Hybrid)
CareFirst BlueCross BlueShield —Baltimore, MD
- $62,280 - $128,453 a year
- Full-time
- Bilingual
- Microsoft Excel
- Mid-level
- 401(k)
Quick Apply
Community Manager - Monarch Mills Apartments
Benton Communities —Columbia, MD
- $72,000 - $80,000 a year
- Full-time
- Apartments
- Senior level
- Leadership
- Paid holidays
- Disability insurance
Quick Apply
3d
Supervisor, Care Center
Kennedy Krieger Institute —Baltimore, MD
- $57,140.30 - $99,305.86 a year
- Full-time
- Management
- 5 years
- Mid-level
Move-in and Transitions Manager
Ingleside at King Farm —Rockville, MD
- From $72,000 a year
- Full-time
- Customer service
- Word processing
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
13d
Residential Property General Manager | Hampden House
B.F. Saul Company —Bethesda, MD
- $90,000 - $150,000 a year
- Full-time
- OSHA
- Residential
- Senior level
- Commuter assistance
- Disability insurance
Quick Apply
8d
Customer Care Manager
Walden University —Columbia, MD
- $60,000 - $63,000 a year
- Weekends as needed
- Hybrid work
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Property Manager I
COVE PROPERTY —Reisterstown, MD
- $64,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Mid-level
Quick Apply
3d
Call Center (Tier 1) Manager
ActioNet —Rockville, MD
- Up to $255,000 a year
- Full-time
- Bachelor's degree
- Senior level
- Business
- AD&D insurance
- Paid holidays
Quick Apply
1d
Lead Executive Assistant
McCormick —Hunt Valley, MD
- $103,520 - $181,150 a year
- Office
- 3 years
- Analysis skills
- Profit sharing
- Paid parental leave
Area Manager
Red Stone Properties —Washington, DC
- $90,000 - $110,000 a year
- Full-time
- 5 years
- Residential
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Health Center Manager
Planned Parenthood of Maryland —Owings Mills, MD
- $75,000 - $90,000 a year
- Full-time
- CPR Certification
- Nursing
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
3d

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customer experience manager jobs near columbia, md

Community Manager

Pratum Companies
Silver Spring, MD

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Job Details

Full-time
$56,000 - $68,000 a year
14 days ago

Benefits

Paid holidays

Qualifications

Microsoft Word
Computer operation
Customer communication
Microsoft Excel
Fair Housing Act
Property management tools
Microsoft Outlook
Renovation
Accounts receivable management
Property supervision
In-person customer service
Yardi
Accounting software
High school diploma or GED
Managing budgets in a finance role
Math
Affordable housing management
Property leases
Property management company experience
Profit & Loss statement
Managing property management budgets
Financial statement interpretation
Legal compliance
Profit and loss analysis
Accounting experience within real estate

Full Job Description

Community Manager

The Community Manager’s primary responsibility and role is to serve as the point of contact for the managing property and stakeholders, provide leadership and direct supervision of the staff, superb customer service, and manage all aspects of the apartment community operations under their portfolio. To include Implementing the annual business plan for the property and ensuring excellence in financial management, maximizing occupancy levels, community values, compliance, and staff/vendor oversight. Moreover, assuring that the environment of the property reflects the philosophy of the company.

Sign-On Bonus: $2,000 paid after 90 days of employment!!

Essential Duties

Manage property and staff ensuring compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs
Assist with file audits, HUD management and occupancy reviews and INSPIRE inspections
Administer HUD recertifications and supervise all aspects of monitoring agency compliance including proper recertification, interim recertification procedures and coordinate annual unit inspections.
Oversee the day-to-day outreach, sales, and customer service efforts to meet and exceed performance targets
Evaluate current market conditions and competition.
Increase revenue while maintaining controllable expenses including revenue collections and delinquency control.
Provide customer service to residents, resolving any issues that may occur and ensuring maintenance completes service requests.
Ensure that all property reporting is completed in a timely manner (i.e., financial reports, marketing reports).
Operate within budget and purchasing guidelines.
Maintain curb appeal by walking/inspecting property and vacant units.
Ensure company policies and procedures are met.
Attend court proceedings, as necessary.
Coordinate and lead staff meetings, as necessary.
Supervise, review, evaluate, and counsel employees in conjunction with the directives of the Area
Promote Resident Services initiatives to drive efforts at the community level, engaging residents in social, educational, planned activities and events
Prepare reports of all operational financial data to the Regional Property Manager, Property Staff Accounts and other Corporate Departments as requested
Lead staffing, training, and development initiatives for the property to ensure the best talent is part of the property team

Job Requirements

At least 3 years of property management experience
Working knowledge Compliance Experience with Project Based section 8
Professional certification: COS or TCS required.
Strong knowledge of HUD, LIHTC, Section 8, and Fair Housing Laws.
Demonstrated Leadership ability and proven track record of success with the leasing process
Must be able to walk apartments and grounds, including steps and climbing stairs
Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner
Strong financial analysis, budgeting, and P&L management skills
Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management
Experience with unit and common area renovations
Possess proven financial and accounting expertise
Excellent and premiere customer service orientation
Excellent verbal and written communication skills
Accounts receivable and collections experience a MUST
Attention to detail and ability to work independently on assignments
Proficient in Word, Excel, Outlook, and Yardi Property Management Software required.

Education
High school diploma or GED. This position requires the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.

Professional Experience
A minimum of three years of experience in affordable residential property management and project-based section 8 affordable housing.

Attendance/Travel Requirements
The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on-call, as scheduled or as necessary. Travel may be required at times to attend various owner gatherings either in the general vicinity of the associates home property, or in another state. You must also be able to attend certain resident events that are held after hours.

Computer skills

Intermediate Computer/Microsoft Suites/Internet knowledge
Working knowledge of Outlook and OneSite/Yardi

Physical Demands
Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance.

Learning & Development
Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.

This role is exempt and has an anticipated annualized base salary range of $56,000-$68,000 for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website. To learn more about our company and our benefits, go to: https://pratumco.com/careers/

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.

#ZR

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Refine Your Search

customer experience manager jobs in columbia, md

Community Manager

Assistant Branch Manager

House Manager- (Belle Forte) and (Prince George) Sun-Th or Tues-Sat

Senior Property Manager - Baltimore, MD

Care Manager (Remote)

Manager, Customer Experience

Medical Support Program Manager

Supervisor Customer Service - BWI

Housing Choice Voucher Manager

Clinical Support Supervisor (Hybrid)

Community Manager - Monarch Mills Apartments

Supervisor, Care Center

Move-in and Transitions Manager

Residential Property General Manager | Hampden House

Customer Care Manager

Property Manager I

Call Center (Tier 1) Manager

Lead Executive Assistant

Area Manager

Health Center Manager

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