Top 1922 Emergency services manager Jobs in Columbia, Md

Sr. Manager, Customer Care (Call Center)
WSSC Water —Laurel, MD
- $139,786 - $238,014 a year
- Full-time
- Writing skills
- Residential
- Presentation skills
6d
Program Manager - Patient Support Services
Kikiktagruk Inupiat Corporation —Bethesda, MD
- $110,000 - $155,000 a year
- Extended hours
- 5 years
- Bachelor's degree
- Business Administration
- AD&D insurance
- Paid holidays
Quick Apply
Community Services Administrator
Catholic Charities of Baltimore —Baltimore, MD
- $115,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Quick Apply
Director of Security | Full-Time | CFG Bank Arena
Oak View Group —Baltimore, MD
- $125,000 - $135,000 a year
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- Dental insurance
Security and Emergency Services Manager
Charlestown by Erickson Senior Living —Catonsville, MD
- $69,000 - $86,000 a year
- Hospitality
- 18 years or older
- CPR Certification
- Health insurance
- Dental insurance
Program Analyst
Ofc. of State Superintendent —Washington, DC
- $93,069 - $119,916 a year
- Full-time
- Mid-level
- Office
- Criminal background check
8d
mgr district - Central Maryland
Starbucks —Laurel, MD
- $96,900 - $145,400 a year
- Weekends as needed
- Inventory management
- Military
- 3 years
- Paid parental leave
- Paid holidays
1d
Director Case Management
MedStar Health —Columbia, MD
- $120,702 - $238,222 a year
- Full-time
- Nursing
- RN License
- 5 years
Director of Case Management
MedStar Health —Baltimore, MD
- $58.03 - $104.12 an hour
- Full-time
- Acute care
- Nursing
- RN License
5d
Community Manager - Monarch Mills Apartments
Benton Communities —Columbia, MD
- $89,000 - $94,000 a year
- Full-time
- Apartments
- Senior level
- Leadership
- Paid holidays
- Disability insurance
Quick Apply
Sr. Administrative Manager (Emergency Medicine)
Johns Hopkins University —Columbia, MD
- $73,300 - $128,300 a year
- Full-time
- Hybrid work
- Background check
- Finance
- Analysis skills
- Loan repayment program
- Paid time off
SOCIAL WORKER
US United States Fleet Forces Command —Fort Meade, MD
- $121,785 - $166,442 a year
- Full-time
- Hybrid work
- Background check
- LMFT
- Master of Social Work
- Loan repayment program
9d
Facilities Operations Manager
Dept of General Services —Washington, DC
- $127,030 - $177,839 a year
- Full-time
- 1 year
- Senior level
- Mechanical knowledge
9d
Supervisory Security Specialist (Staff Director)
US Food and Drug Administration —Silver Spring, MD
- $169,279 - $232,306 a year
- Part-time
- Background check
- No education required
- Pass drug screening
- Loan repayment program
6d
ADMINISTRATOR II (Department Prosecutor / Investigator)
State of Maryland - MSP - Office of the Superintendent —Pikesville, MD
- $71,805 - $113,243 a year
- Online Application
- Bilingual
- High school
- Military
Store Manager
Primark —Hanover, MD
- $111,280 - $131,040 a year
- Online Application
- 5 years
- Writing skills
- English
People and Culture Store Business Partner
Primark —Hanover, MD
- $90,000 - $125,000 a year
- Online Application
- Customer service
- Writing skills
- English
Account Executive (Employee Assistance Program)
US Program Support Center —Rockville, MD
- $121,785 - $158,322 a year
- Part-time
- Background check
- Writing skills
- Pass drug screening
- Loan repayment program
- Employee assistance program
2d
Assistant General Manager | Full-Time | Chesapeake Employers Insurance Arena (UMBC)
Oak View Group —Baltimore, MD
- $75,000 - $95,000 a year
- Weekends as needed
- Mid-level
- 3 years
- University
- Dental insurance
- 401(k)
PROGRAM MANAGER SENIOR I
State of Maryland - DPSCS Information Technology & Communications Div —Baltimore, MD
- $104,519 - $162,800 a year
- Weekends as needed
- Computer Science
- Research
- Office
- Paid parental leave
- Health insurance
6d

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emergency services manager jobs near columbia, md

Sr. Manager, Customer Care (Call Center)

WSSC Water -
Laurel, MD

Apply Now

Job Details

Full-time
$139,786 - $238,014 a year
6 days ago

Qualifications

Report preparation
Customer communication
Managing teams in a customer support role
Writing skills
Quality management
Frontline customer support management
Managing clients in a customer support role
Client database systems
IVR
Bachelor's degree
Team management
Customer relationship management
Telephone systems
Business operations
Call center management
Staffing management

Full Job Description

The Sr. Manager, Customer Care directs and manages customer-oriented services and outreach activities for the Commission, and provides oversight of WSSC Water’s customer call center

Essential Functions

Supervises Customer Care Division staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending termination

Directs and manages all operations that are related to the process of developing customer bills and responding to customer billing and maintenance inquiries

Evaluates and resolves the more complex customer complaints/problems

Identifies, recommends and administers policies and procedures to ensure overall Division efficiency and productivity within parameters of Commission guidelines

Builds good working relationship with all WSSC Water customers including residential and commercial customers as well as the plumbing and development communities and local government officials

Oversees the update and implementation of policies and procedures to ensure efficient customer billings and other services

Oversees and ensures that prompt and accurate accounts billing information is provided in response to customers’ inquiries concerning the status of payment, charges and refunds

Oversee the preparation of all correspondence to clients, customers, and third parties in response to complaints, research requests, data inquiries and the like and maintains correspondence files and controls

Prepares and administers the budget of the Division

Oversees evaluation of claims filed against WSSC Water

Oversees and evaluates the work of in-house or third-party claims adjusters who administer WSSC Water’s self-insurance program

Other Functions

Performs other related duties, as required

Work Environment And Physical Demands

Work is performed in business casual office setting

Required Knowledge, Skills, And Abilities

Comprehensive knowledge of the customer service databases and IS tools; comprehensive knowledge of the principles, techniques and methods of management

Good knowledge of water/sewer billing system, and customer relations on several levels (routine and emergency)

Ability to plan, direct and coordinate the activities of a complex diversified customer care organization

Expert operational knowledge of call center telecommunications, workforce management, and quality management technology, including interactive voice response system and call management system

Good interpersonal communication skills

Ability to handle General Manager, Commissioner and Inspector General level escalations

Ability to communicate effectively both verbally and in writing

Minimum Education, Experience Requirements

Bachelor’s degree

8+ years experience in contact center operations and related departments that includes:
- 5+ years’ experience in billing and collections
- 3+ years’ experience managing a large customer service team
- 2+ years’ experience preparing and presenting verbal and written report

Apply Now

Refine Your Search

emergency services manager jobs in columbia, md

Sr. Manager, Customer Care (Call Center)

Program Manager - Patient Support Services

Community Services Administrator

Director of Security | Full-Time | CFG Bank Arena

Security and Emergency Services Manager

Program Analyst

mgr district - Central Maryland

Director Case Management

Director of Case Management

Community Manager - Monarch Mills Apartments

Sr. Administrative Manager (Emergency Medicine)

SOCIAL WORKER

Facilities Operations Manager

Supervisory Security Specialist (Staff Director)

ADMINISTRATOR II (Department Prosecutor / Investigator)

Store Manager

People and Culture Store Business Partner

Account Executive (Employee Assistance Program)

Assistant General Manager | Full-Time | Chesapeake Employers Insurance Arena (UMBC)

PROGRAM MANAGER SENIOR I

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