Top 4 Junior it technician Jobs in Columbia, Md

Help Desk Jr. Analyst
Cogent People Inc —Columbia, MD
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Junior Technical Support Engineer - Wireless Telecommunications
Tecore —Hanover, MD
- Computer Science
- Bachelor of Science
- Research
- Paid holidays
- Disability insurance
Desktop Support Technician I - Junior
TekSynap —Washington, DC
- $50,000 - $55,000 a year
- 8 hour shift
- Background check
- Pass drug screening
- Windows
- Disability insurance
- Health insurance
Quick Apply
5d
Junior Service Desk Technician
ActioNet —Washington, DC
- $20 - $24 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- AD&D insurance
- Health insurance
Quick Apply
1d

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Help Desk Jr. Analyst

Cogent People Inc -
Columbia, MD

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Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Non-technical user support
Knowledge management
DevSecOps Practices
Customer communication
Content management systems
Mid-level
Incident Escalation
Content development
Resolving technical support tickets
Customer service knowledge base
User guides
Agile
Online help documentation
Associate's degree
Escalation handling
2 years
Communication skills

Full Job Description

Description:

Employment Type: Full-time, W2 position with Cogent People Inc. This is a direct hire position with full benefits.

Location: Hybrid Columbia MD 3 times per week OR Remote (as applicable to role)

Work Authorization Requirements

To comply with government contracting requirements, candidates must meet all of the following:

Must be a U.S. Citizen, Permanent Resident, or valid EAD holder
Must have lived in the United States for at least 3 of the past 5 years
Must be currently authorized to work in the U.S. without sponsorship

Sponsorship (H-1B) is not available for this position (now or in the future). Candidates who do not meet these requirements will not be considered.

Clearance Requirement

Public Trust required or ability to obtain, depending on assignment.

About Cogent People Inc.

Cogent People Inc. is a government consulting and technology services firm supporting mission-critical federal and commercial programs. We deliver secure, scalable, and modern digital solutions across complex IT environments.

Our teams thrive at the intersection of engineering excellence and mission impact, building systems that matter.

Job Overview

Cogent People Inc. is seeking a Help Desk Jr. Analyst (1 Position) to provide Tier 1 intake support for system users.

This role is responsible for assisting users with system access, navigation, and basic issue resolution while escalating more complex issues to appropriate support teams. The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency.

The ideal candidate will bring strong customer service, communication, and troubleshooting skills in a technical support environment.

This position may be contingent upon contract award.

Requirements:

What You'll Do

Tier 1 User Support

Provide Tier 1 intake support for system users.
Assist users with system access, navigation, and basic troubleshooting.
Respond to user inquiries and support requests in a timely manner.

Issue Resolution & Escalation

Identify, document, and escalate complex issues to higher-level support teams.
Ensure accurate capture of user issues and initial troubleshooting steps.
Follow established procedures for issue resolution and escalation.

Documentation & User Experience Support

Document common issues, solutions, and troubleshooting steps.
Contribute to knowledge base content to improve support efficiency.
Support overall user satisfaction and system usability.

What We're Looking For

Associate’s degree in a related field or equivalent experience.
2+ years of experience in help desk, technical support, or customer service roles.
Strong communication and interpersonal skills.
Basic understanding of system navigation and user support processes.
Ability to troubleshoot basic technical issues.
Ability to work in a fast-paced support environment.
Strong attention to detail and documentation skills.

What Will Set You Apart

Relevant certifications
Experience supporting federal programs
Knowledge of Agile and DevSecOps
Experience with CMS or healthcare environments

Why Cogent People Inc.?

At Cogent People, we combine technical excellence with a mission-driven culture. Our teams work on meaningful, high-impact projects that support government and enterprise transformation initiatives.

We offer:

Competitive compensation
Career growth and professional development opportunities
Exposure to complex, mission-critical systems
A collaborative and supportive team environment
Long-term client engagements with stability and continuity

We are a Certified Great Place to Work, committed to building an inclusive and high-performance culture.

Benefits

Medical, Dental, and Vision Insurance (comprehensive coverage)
401(k) with company match
Company-paid life insurance
Short-term and long-term disability coverage
Paid Time Off: 3 weeks annually + 10 paid holidays
Employee assistance and wellness resources (as applicable)

Compliance Notice

Cogent People Inc. conducts employment verification for all candidates. Misrepresentation of work authorization, residency history, or professional experience will result in disqualification.

We are an Equal Opportunity Employer (EEO) and evaluate all applicants based on qualifications, experience, and role requirements.

We do not engage third-party recruiters for this role unless explicitly stated.

Apply Now

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junior it technician jobs in columbia, md

Help Desk Jr. Analyst

Junior Technical Support Engineer - Wireless Telecommunications

Desktop Support Technician I - Junior

Junior Service Desk Technician

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