Top 6 Client services coordinator Jobs in Columbia, Mo

Service Coordinator
Advantage Home Care —Columbia, MO
- $17 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
14d
Student Services Coordinator II
University of Missouri —Columbia, MO
- $22.10 - $31.50 an hour
- Weekends as needed
- Mid-level
- Office
- University
- Paid parental leave
- Disability insurance
14d
Senior Student Services Coordinator for Mizzou Families
University of Missouri —Columbia, MO
- $53,976 - $64,000 a year
- Weekends as needed
- 3 years
- Master's degree
- University
- Paid parental leave
- Disability insurance
Early Intervention Service Coordinator
Center for Human Services —Columbia, MO
- $22.36 an hour
- Full-time
- Hybrid work
- Nursing
- Bachelor of Science
- Mid-level
Quick Apply

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Service Coordinator

Advantage Home Care -
Columbia, MO

Quick Apply

Job Details

Full-time
$17 an hour
14 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance

Qualifications

Customer communication
High school diploma or GED
Home care
Attention to detail
In-home experience
Office management

Full Job Description

About our company:

Advantage Home Care is a leading provider of non-medical home care services, dedicated to empowering individuals with disabilities to remain safe, healthy, and independent in the comfort of their homes. With a proud history dating back to 1980, Advantage Home Care has been a trusted partner to Midwestern families for over four decades, delivering high-quality home care services to the neediest population.

Description of the role:

The Service Coordinator position is a customer service-oriented role responsible for managing staffing needs, handling client and caregiver interactions, and completing administrative tasks to ensure smooth branch operations. The Service Coordinator must be adaptable, professional, and able to maintain high service standards while completing branch needs.

Main responsibilities you will be assigned to:

Own the daily staffing coordination process to ensure all clients are fully staffed, and services are delivered in alignment with the approved plan of care.
Proactively identify gaps, anticipate coverage needs, and implement timely solutions to prevent service disruption.
Serve as a professional and dependable point of contact for clients and field staff, providing clear communication, timely follow-up, and resolution of concerns while upholding the Advantage service standards.

Build strong working relationships with clients and caregivers, maintaining a calm, solution-oriented approach in both routine and high-pressure situations.
Provide direct support and oversight to field staff, including coaching, accountability conversations, performance feedback, and participation in evaluations and separation processes when necessary.
Support new client onboarding by ensuring required documentation is completed accurately, returned promptly, and entered correctly into agency systems.
Maintain accurate and up-to-date care plans, client records, service authorizations, timesheets, and required documentation within EMR and related systems to ensure compliance and continuity of care.
Review and process EVV correction forms for completeness and accuracy, following up as needed and submitting to Payroll in a timely manner to support accurate compensation.
Conduct background checks and assist with new hire training to ensure all team members meet agency, state, and federal requirements prior to providing services.
Protect all private business information and protected health information (PHI), ensuring confidentiality and compliance at all times.
Contribute to a well-organized, professional office environment while remaining adaptable to shifting priorities and departmental needs to support smooth daily operations.
Other duties assigned by management, as needed.
To be successful in this role:
Be adaptable and proactive: Anticipate staffing or client needs and address issues before they escalate.
Communicate clearly and professionally:

Ensure clients, caregivers, and internal teams are always informed.: Manage multiple tasks across departments while maintaining accuracy and compliance.

Deliver exceptional service: Maintain high standards of customer service in every interaction.
Stay organized and detail-oriented
Collaborate effectively: Work closely with leadership and other team members to resolve challenges and support smooth operations.
Preferred qualifications that will help you in this role:
High school diploma or equivalent.
1+ years of experience in home care preferred.
Experience in customer service or care coordination/scheduling.

#TPC

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

Education:

High school or equivalent (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

client services coordinator jobs in columbia, mo

Service Coordinator

Student Services Coordinator II

Senior Student Services Coordinator for Mizzou Families

Early Intervention Service Coordinator

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