Top 2 Hotel front desk manager Jobs in Columbia, Mo

Night Auditor
Tru by Hilton —Columbia, MO
- $19 an hour
- Part-time
- Hotel
- In-person
- Entry level
Quick Apply
6d
Guest Services Manager on Duty
Columbia Hospitality Management | (The Tiger Hotel/ Glenn’s Cafe/TWAIN/The Vault/Wilder) —Columbia, MO
- Weekends as needed
- Background check
- 18 years or older
- Basic math
- Dental insurance
- Vision insurance
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Night Auditor
Tru by Hilton —Columbia, MO
Room charges, restaurant tickets, cash and credit card transactions for the ending day. Take initiative to offer assistance or answer questions throughout the…
$19 an hour
Quick Apply
6d

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Assistant Hotel Front Office Manager- Hilton at Easton
Hilton Columbus at Easton —Columbus, OH
Review V.I.P. reservations, amenity orders, and resumes for incoming and in-house guests. Maintain guest standards for service by: anticipating guests’ needs,…
$50,000 - $60,000 a year
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Overnight Front Desk (Auditor - Full-Time)
Hyatt Regency Columbus —Columbus, OH
Responsible for the oversight of specific night audit duties including checking and correcting the hotel’s guest ledger, ensuring cash, check or credit card…

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Night Auditor

Tru by Hilton -
Columbia, MO

Quick Apply

Job Details

Part-time
$19 an hour
6 days ago

Qualifications

Auditing experience within hospitality industry
Hotel and accommodations guest check-in
Hotel and accommodations guest special request handling
Hotel and accommodations guest inquiries
Hotel and accommodations guest check-out
Staff training
Hotel and accommodations guest complaints handling
Balancing end-of-day transactions

Full Job Description

SUMMARY:

Responsible for all Front Desk Clerk duties, as well as auditing duties listed below. Balance all

room charges, restaurant tickets, cash and credit card transactions for the ending day.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as

comfortable and accommodating as possible while achieving team and Brand goals.

Perform quality assurance (QA) requirements for department.

Ensures that all policies, procedures, federal, state and local ordinances with regard to

personnel, security, cash handling, guest relations and safety are followed.

Remain highly visible and readily available for guests at all times.

Assist team with training, supplies and support in order to consistently provide Brand

quality service.

Take initiative to offer assistance or answer questions throughout the hotel.

Perform night audit to verify all previous Front Desk shift transactions; perform night

audit checklist.

Distribute newspapers and folios under guest room doors.

Print registration cards for the next workday.

Program wakeup calls.

Post and balance all phone calls and restaurant paper work.

Put all shift work, phone report, restaurant paper work and wakeup call report and

printout in an audit pack.

Prepare and balance flash report and fax as needed to owners and corporate office.

Walk the property hallways and public areas for safety and security measures.

Ensure that all exterior doors are locked allowing key access only.

Maintain proper administration of key control.

Communicate with General Manager/Assistant General Manager regarding any real

or potential emergency situations.

Communicate pertinent shift information (Group information, current selling strategy,

follow-up required for guests or shift responsibilities, etc.) to managers and associates

both verbally and in writing via log-book. Update as necessary.

Verify room status with housekeeping report.

May be responsible for breakfast setup; laundry duties; and setup and breakdown of

the meeting room(s).

May have to perform laundry duties.

May be responsible for the setup and breakdown of the meeting room(s).

Willingness and ability to train new associates.

Complete maintenance work orders and deliver to the supervisor in a timely manner.

Thoroughly understand and implement the Brand service culture.

Perform all shift checklist responsibilities.

Support team members to ensure the team’s entire workload is completed daily.

May be asked to operate a motor vehicle in the course of running errands for the

hotel.

Perform other duties as required

Pay: $19.00 per hour

Work Location: In person

Quick Apply

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hotel front desk manager jobs in columbia, mo

Night Auditor

Guest Services Manager on Duty

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