Our Values of honesty, respect, responsibility, discipline, collaboration, open-mindedness, and resourcefulness are deeply intertwined with our culture, fostering an environment where integrity and mutual support thrive, and innovative solutions are encouraged.
Position Overview:
This position will be responsible for fulfilling orders, getting freight quotes, and scheduling the pickups for the orders in transit to our customers in an accurate and timely manner. The Fulfillment Coordinator will become the expert for matters concerning order fulfillment and freight assignment. The successful candidate will have excellent communication skills, understanding of supply chain end to end, self-motivation, and experience with computers. Strong attention to detail and organizational skills are required.
Essential Duties and Responsibilities:
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Completed end-to-end shipment routing by navigating multiple customer portal systems while ensuring accuracy, on-time processing, and compliance with client requirements.
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Create Bill of Ladings
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Move material as needed in the warehouse
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Picking, Packing, shipping, loading and unloading of containers and trucks
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Release orders to WCS system
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Order Allocation, Waving, Rating, Shipping using AOB and customers systems and following business processes
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Support high levels of customer satisfaction and high service levels by completing tasks on time and in accordance with processes
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Communicate with teams and other departments to facilitate order processing and fulfillment issue resolution
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Familiar with products, package data, and customers
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Prepared and validated international shipments for pickup in accordance with Hazmat regulations and shipping standards.
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Understand logistics and inventory processes to identify order allocation and fulfillment issues
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Work with management on problem solving and continuous improvement on order processing and operating efficiently
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Enhancing the overall customer experience through precise and accurate order fulfillment presentation
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Accurately and efficiently enter shipment details into customer transportation management systems for shipment routing purposes
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Cross training in other areas of Logistics
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Work safely as well as identify and report any safety hazards immediately
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Maintain good housekeeping in personal area and all common areas
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Other duties as assigned
NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.
Education and Experience:
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Education: High School Diploma/GED
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Experience with Microsoft Office Suite (Outlook, Excel, and Word)
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Data Analytics
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Preferred: Experience with SAP
Competencies and Skills:
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Supply Chain experience
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Order fulfillment and inventory control experience
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Strong problem-solving ability
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Excellent written and oral communication skills
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Attention to detail
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Excellent team player, positive approach, and a desire for process improvements
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Be certified on sit down forklifts, dock trucks and reach trucks
Physical Demands:
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Regular and predictable attendance is required
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Overtime as necessary for business demands
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Ability to sit for prolonged periods of time in front of a computer.
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Ability to move about facility on regular basis to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking
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Visual and hearing acuity
NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment and Personal Protective Equipment:
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General office environment, with some exposure to plant environment, with forklift and other general hazards
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Exposure to the outdoors, unstable ground, and some climbing
Within any of our facilities, employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting. Work environment is similar to most manufacturing and distribution operations. May be exposed to excessive noise, temperatures, hazards associated with working around moving machinery, work in confined quarters, exposure to vibrations and shop lighting, continuous exposure to hot temperatures, may be humid, odors, dust, continuous exposure to mechanical hazards, and occasional exposure to chemical hazards.
The following Personal Protective Equipment is required:
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Safety glasses with side shields and hearing protection required when on manufacturing floor
The use of additional personal protective equipment (PPE) may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes safety eyewear, hearing protection, and safety footwear.
American Outdoor Brands (and its affiliates) is an equal opportunity employer and considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, pregnancy, gender identity, age, national origin, ancestry, veteran status, military service, application for military service, physical or mental disability, genetic information or any other status protected by applicable state or local law. Candidates must possess proper authorization to work in the United States and, where applicable, to possess technical data as defined in the International Traffic In Arms Regulations (ITAR) 22 CFR 120. 10.
