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Desktop Support Analyst

DCM Services -
Columbia, SC

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Job Details

Full-time
$50,000 - $60,000 a year

Qualifications

Endpoint Security
Cloud identity and access management (IAM)
Mobile device support
IT user and group management
GPO
In-person customer service
Operating system updates
Microsoft Exchange
Application deployment
Patch management
Email configuration (technical support)
Cloud service support
Desktop (troubleshooting support)
Computer management
Customer support ticket management
Mobile device management
Application Maintenance
Desktop administration
Ticketing system technical support

Full Job Description

Description:

Desktop Support Analyst

Full-time | Non-Exempt | Bonus Eligible

About DCM Services

DCM Services, LLC is a receivables management company that partners with organizations to deliver responsive, relationship-focused support to their customers. As part of our IT Infrastructure team, we're looking for a Desktop Support Analyst who takes pride in keeping people productive and technology running smoothly. We invest in our team members' growth, offer a collaborative, supportive work environment, and are proud to offer performance-based bonus eligibility for this role.

About the Role

The Desktop Support Analyst is a key member of our IT Infrastructure team, responsible for delivering responsive, high-quality end-user support across hardware, software, and technology systems. You'll help ensure a productive, well-supported workforce by resolving issues efficiently, maintaining systems proactively, and building strong relationships with end users. This role calls for technical proficiency, strong communication skills, and a service-first mindset.

What You'll Do

Endpoint Deployment & Lifecycle Management: Image, configure, package, and deploy workstations and laptops for new hires and equipment refreshes, both on-site and remotely. Maintain accurate inventory of hardware assets including laptops, workstations, docking stations, headsets, power supplies, and peripherals. Support onboarding, transfers, leaves of absence, and terminations.
Break/Fix & Remote Support: Diagnose and resolve hardware, software, printer, and conference room technology issues in person and via remote support tools (TeamViewer).
Patch Management & Application Deployment: Manage and execute endpoint patching and software deployment using WSUS, Intune, and PDQ Deploy. Deploy and maintain applications including Microsoft 365 (including Visio), FACS Workstation, CT Term, Filebound, LiveVox, Outlook/Exchange, and CrowdStrike.
Identity & Access Management: Administer Active Directory users, security groups, distribution groups, and Group Policy; perform password resets and account management. Manage cloud identity via Microsoft 365 Admin Center, Exchange Online, and Teams Admin.
Mobile Device Management: Enroll, configure, and support mobile devices through Microsoft Intune MDM/MAM.
Printer & Peripheral Management: Maintain the printer fleet, including consumables coordination with Loffler and proper handling of spent toner cartridges.
Ticketing & Queue Management: Monitor, triage, and resolve tickets in the ServiceNow queue with timely updates and follow-up communication.
Security & Compliance: Conduct regular CrowdStrike Falcon reviews and escalate security findings.
Documentation & Knowledge Sharing: Create and maintain technical documentation, work instructions, and knowledge base articles.
Continuous Improvement: Identify opportunities for process improvement, automation, and workflow optimization.

Requirements:

What You'll Bring

2+ years of experience in desktop support, helpdesk, or IT support in a professional environment.
Hands-on experience with Windows 10/11 endpoint management, configuration, and troubleshooting.
Working knowledge of Active Directory, Group Policy, Exchange (on-prem and online), and Microsoft 365 administration.
Experience with MDM platforms such as Microsoft Intune.
Familiarity with patch management tools (WSUS, PDQ Deploy) and software deployment best practices.
Experience with remote support tools such as TeamViewer or equivalent.
Exposure to ITSM/ticketing platforms; ServiceNow experience preferred.
Familiarity with endpoint security tools; CrowdStrike experience a plus.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Strong customer service orientation with a patient, professional, solution-focused approach.
Highly organized with strong attention to detail; able to manage multiple priorities in a fast-paced environment.
Self-motivated, accountable, and a collaborative team player.

Education

Associate's or technical degree in Information Technology, Computer Science, or a related field — or equivalent hands-on experience.
Certifications such as CompTIA A+, Network+, Microsoft MD-102/MS-900, or ITIL Foundation are a plus.

Physical & Work Requirements

Ability to lift and move equipment up to 40 lbs.
Ability to work effectively both independently and as part of a team, with strong time management and the ability to meet deadlines with minimal supervision.

#DCMHP1

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