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Patient Service Representative Supervisor

Palmetto Retina Center -
West Columbia, SC

Quick Apply

Job Details

Full-time

Qualifications

Customer communication

Full Job Description

Job Description

Patient Service Representative Supervisor for Palmetto Retina Center's West Columbia office

Responsibilities

Patient Servi

Job Responsibilities

Oversee day-to-day operations of Front Desk staff.
Train staff on all front desk duties.
Assist with insurance verification and all front desk responsibilities.
Help troubleshoot and solve problems related to team functioning, such as team assignments and team communication.
Manage and direct the recruiting and orientation programs for staff. Work closely with HR and the Director of Operations in the hiring and, if necessary, termination of staff.
Direct the conduct of oral and written performance evaluations and regular salary reviews.
Monitor and control overtime and staff absences.
Promote the implementation of organizational decisions and monitor results.
Clearly set goals and expectations for direct staff to support cross-training and professional development.
Be available outside of regular work hours to deal with any clinical issues
Assist with patient and/or physician support as required.
Order office supplies.
Create weekly schedule.
Maintain timecards for front desk staff.
Other duties as assigned.

Skills & Qualifications

Qualifications

Administrative/office experience.
Insurance authorization knowledge.
At least 1 year of management experience

Required Attributes

Strong interpersonal & leadership skills (effective listening, clear communication, effective customer problem resolution, warm demeanor).
Ability to develop and maintain strong relationships with physicians, co-workers, and patients.
Ability to stay organized and ensure follow-through with multiple demands and customers.
Ability to master multiple computer systems (data entry and data retrieval).
Maintain a positive attitude, be an example of an ideal team player, treat all PRC team members respectfully and equally, and work to create and foster a culture of teamwork throughout the organization.
Work to address interpersonal issues within your team and/ or team members throughout PRC quickly and in a constructive fashion.
Be open to accepting feedback and ideas from any PRC team member without taking things personally.
Be willing to step in and assist any PRC team member as needed or requested.
Be willing to assist PRC and the department heads with communicating organizational updates to your team members.

Position Details

Salaried pay (FLSA Exempt, not eligible for overtime)

Physical requirements:

Ability to view patient images and operate computer devices, frequent use of a computer terminal. Ability to communicate via speech and hearing. Must be able to stand, walk, bend at knees and waist, raise arms over head, & lift up to 35 lbs with or without a reasonable accommodation.

EEO Statement:

Palmetto Retina Center, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Quick Apply

Refine Your Search

clinical supervisor jobs in columbia, sc

Patient Service Representative Supervisor

Supervisor Patient Access and Retention

Behavioral Health Lead Clinical Supervisor

Director of Clinical Services

Rehab Clinical Supervisor - LMPT Blythewood

Trauma Registry Analyst, PT, Day-Remote

Physical Therapist - Rehab Clinical Supervisor

Board Certified Assistant Behavior Analyst (BCaBA)

Nighttime Clinical Donation Coordinator I - PeeDee Region

Telehealth Registered Dietitian (RD) - Remote

Clinical Donation Coordinator I

Director of ABA Services

Licensed Practical Nurse (LPN)

Mental Health Group Facilitator - SC

Registered Behavior Technician (RBT)

Licensed Talk Therapist - Fee For Service

Center Supervisor

Clinical Assistant: Total Joint Subspeciality (Part Time)

Patient Services Representative, Senior Primary Care, FT, Days

Patient Access Manager

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