Top 13 Inbound call center representative Jobs in Columbia, Sc

Healthcare Customer Service Representative (SC)
Healthcare Business Services Inc. —Columbia, SC
- On call
- Remote
- Computer literacy
- Writing skills
- Medical office experience
- Work from home
22h
Inbound Sales Representative (Remote/Eastern Time)
A Place for Mom —Columbia, SC
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Remote Customer Service Representative
Afni, Inc. —Columbia, SC
- $14.50 - $15.00 an hour
- 8 hour shift
- Remote
- Background check
- 18 years or older
- Sales
- Paid training
- Health insurance
Quick Apply
BDC REPRESENTATIVE
Stivers Automotive Group —Columbia, SC
- $15 - $17 an hour
- Weekends as needed
- Computer literacy
- Administrative experience
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
10d
Call Center Representative
Treadwell Tree Surgeons —Columbia, SC
- $100 - $200 a day
- Part-time
- Communication skills
- Entry level
- Commercial
- Health insurance
- Work from home
Quick Apply
4d
Telemarketing Representative Medicare Sales - Onsite Columbia, South Carolina
BlueCross BlueShield of South Carolina —Columbia, SC
- 8 hour shift
- Word processing
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
Call Center Sales Digital Representative
Spectrum —West Columbia, SC
- From $18 an hour
- Weekends as needed
- English
- Mid-level
- Residential
- Opportunities for advancement
9d
Inside Sales Representative- Remote
Rhythmlink International LLC —Columbia, SC
- $70,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- Anatomy knowledge
- Mid-level
- Health insurance
14d

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QSR Shift Manager
Confidential —Columbia, SC
*Guest Relations:* Actively engage with customers, resolving any inquiries or feedback on the spot to ensure every guest leaves satisfied.
$14 - $20 an hour
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General Manager
Limited Service Hotel —Columbia, SC
The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and…
$60,000 - $70,000 a year
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Collections Representative
IQ Ventures —Dublin, OH
Receive inbound and make outbound calls collecting outstanding receivables. Confer with customers by telephone to determine reasons for overdue payments and to…
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5d
Patient Service Representative
quantum-health —Dublin, OH
Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner. Tech Savvy: Strong administrative/technical skills;…
From $19 an hour

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Healthcare Customer Service Representative (SC)

Healthcare Business Services Inc.
Columbia, SC

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Job Details

22 hours ago

Benefits

Work from home

Qualifications

Objection handling (sales technique)
Phone communication
Writing skills
Basic math
High school diploma or GED
Healthcare privacy protection
Desktop applications
Telephone systems
Typing
Debt collection negotiation
Client interaction via phone calls

Full Job Description

Description:

RevCycle is growing, and we’re excited to welcome new team members! With over 30 years in business, we focus on developing our employees and helping them reach their full potential. Work remotely or from our Marshfield, WI office, with opportunities to start in our August training class.

Position Summary:

Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity. Handles customer inquiries through inbound and outbound calls as well as written communication.
This position exists to effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments. Customer Service Representatives will work in a company office or home office environment. They will operate with minimal management guidance to exceed Key Performance Indicators (number of calls handled/hr., successful payment resolution, and call quality). This role is expected to follow company and client policies, procedures, and applicable laws.

Essential Duties and Responsibilities:

Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues
Make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections
Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes)
Reviews financial information and recommends payment options and/or assistance programs in accordance with client guidelines
Manages both common and challenging objections and concerns from consumers
Discusses and helps consumer think through payment resources and makes necessary referrals to the client
Uses required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call
Maintains working understanding of account requirements, leveraging related documentation and resources as needed
Independently and efficiently performs account documentation including notes and codes, making few errors, requiring minimal assistance
Skillfully works within both internal and client systems
Adheres to company Core Values and Strategic Anchors
May learn and perform other duties and responsibilities as assigned based on business needs

Requirements:

Required Knowledge, Skills and Abilities:

Prior work experience in a call center and healthcare customer service setting is preferred
Familiarity with Artiva and Cerner Soarian application is preferred. EPIC is a plus.
Working knowledge of medical billing and coding is preferred
Prior work experience in a medical office and/or general understanding of health insurance is preferred
Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools
Able to navigate multiple computer applications and databases
Moderate to advanced computer keyboard typing and navigation skill
Able to communicate on the phone and navigate multiple computer systems simultaneously
Able to overcome patient objections and obstacles to negotiate payment successfully
Reliable and responsible. Arrives on time and uses time productively and efficiently
Manages self effectively in a work from home environment, remaining focused on work and delivering required outcomes
Possesses and demonstrates professional judgement and operates with client business acumen.
Understands sensitive personal information (SPI) and sensitive consumer information (i.e., Protected Health Information (PHI)) and maintains confidentiality of this information
Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages
Self-motivation and committed to career success
High School Diploma or equivalent (i.e., GED) required
Prior supervisory experience is welcome in this growing company

Work Environment:

Employee works in a company office and/or home office and sits at a desk during regularly scheduled work hours. Employee will work with an online team utilizing screen monitoring and/or video conferencing. Employee answers and makes telephone calls using a computerized telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources. Employee may occasionally be required to stand or walk short distances along with bend or twist to access lower and higher desk drawers.

Career Path Note: The Customer Service Representative is a fully trained production role in the organization. They are relied upon in all cases to meet and in most cases exceed stated KPIs, goals and objectives. Those who desire may find advancement as a team lead, or in a functional role. These opportunities have unique requirements which are detailed in the respective job descriptions. Employees are also encouraged to work with their department leadership, Human Resources and/or company leadership to discuss and work toward their career goals.

Disclaimer: This job description provides a summary of essential job functions and required knowledge, skills, abilities, education, and experience. It may be modified at any time depending on the organization's needs. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. The existence of this job description does not guarantee employment. It is understood that employment is “at will.”

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inbound call center representative jobs in columbia, sc

Healthcare Customer Service Representative (SC)

Inbound Sales Representative (Remote/Eastern Time)

Remote Customer Service Representative

BDC REPRESENTATIVE

Call Center Representative

Telemarketing Representative Medicare Sales - Onsite Columbia, South Carolina

Call Center Sales Digital Representative

Inside Sales Representative- Remote

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