Top 16 It entry level Jobs in Columbia, Sc

Help Desk Technician
Gateway Supply LLC —Columbia, SC
- Microsoft Outlook
- Mid-level
- Office
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Technologies Technician I (Desktop Support - Entry Level) - Columbia SC/onsite
Software Technology Inc —Columbia, SC
- Full-time
- Office
- High school diploma or GED
- In-person
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Technical Support Representative
Cognito Forms —Columbia, SC
- $25 - $28 an hour
- Online Application
- Hybrid work
- Office
- Bachelor's degree
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Software Support Specialist
CompuGroup Medical —Columbia, SC
- $18 - $20 an hour
- Full-time
- Hybrid work
- Research
- Windows
- Scripting
- Health insurance
- Dental insurance
Software Support Specialist I
CompuGroup Medical —Columbia, SC
- Full-time
- Hybrid work
- Research
- Windows
- 1 year
- Health insurance
- Dental insurance
NOC Technician - Columbia, South Carolina
DartPoints —Columbia, SC
- Weekends as needed
- Background check
- High school diploma or GED
- Ability to lift 50 pounds
- Disability insurance
- Life insurance
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Product Support Specialist
CompuGroup Medical —Columbia, SC
- Full-time
- Hybrid work
- Research
- Windows
- 1 year
- Health insurance
- Dental insurance
Project Management Analyst
IQVIA —Columbia, SC
- $49,800 - $124,600 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor's degree
- Work from home
Enterprise Applications Specialist
Palmetto Citizens Federal Credit Union —Columbia, SC
- Full-time
- Hybrid work
- Computer Science
- System design
- Office
11d
Illumio Network Security Engineer
RTX Corporate —Columbia, SC
- $107,500 - $204,500 a year
- Full-time
- Remote
- Azure
- 3 years
- AWS
- Paid holidays
- Disability insurance
Security Operations Center (SOC) Analyst
Quantum Sky —Columbia, SC
- $105,000 - $115,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Bachelor of Science
- Mid-level
- Disability insurance
- Health insurance
5d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Columbia, SC
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

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Technologies Technician I (Desktop Support - Entry Level) - Columbia SC/onsite
Software Technology Inc —Columbia, SC
Associate or a bachelor's degree in a related field. The South Carolina Department of Transportation (SCDOT) is seeking an applicant to assist under general…
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Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
$20 - $21 an hour
Quick Apply
IT Application Security & Infrastructure Operations Apprentice
State of Ohio - Administrative Services —Columbus, OH
Must provide own transportation or in order to operate a state vehicle, you must have a valid driver’s license. Basic understanding of IT concepts.
$24.88 an hour
7d

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it entry level jobs near columbia, sc

Help Desk Technician

Gateway Supply LLC -
Columbia, SC

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Job Details

Qualifications

Knowledge management
Communication with suppliers
Network troubleshooting
Email customer support
Microsoft Outlook
Smartphone (troubleshooting support)
IT user and group management
Wireless networking
Phone communication
Software deployment
Incident report management
Laptop (troubleshooting support)
Incident management software
iOS
In-person customer service
Process improvement
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
Analysis skills
Productivity software support
Task prioritization
Desktop (troubleshooting support)
Hardware configuration
Incident management operations support
Vendor communication
Microsoft Teams
Technical customer support for office equipment
Customer service knowledge base

Full Job Description

Position Summary

The Help Desk Support Technician is the first point of contact for all IT-related requests across Gateway Supply. This role is responsible for delivering timely, professional, and effective technical support for hardware, software, and network issues, while ensuring requests are properly documented, tracked, and resolved or escalated through the Ninja ticketing platform.

Key Responsibilities

End-User Support

Provide first-line support via phone, email, in person and with remote tools
Troubleshoot issues related to:
- Windows desktops and laptops
- Microsoft 365 (Outlook, Teams, OneDrive, etc.)
- Printers, scanners, and peripherals
- Mobile devices (iOS smartphones, tablets, Motorola M9090 scanners)
Resolve common issues including:
- Password resets and account lockouts
- Application errors
- Connectivity and device performance issues

Ticket Management & Documentation

Create, update, and manage incidents and service requests in the Ninja platform
Accurate documentation:
- User-reported issues
- Troubleshooting steps taken
- Final resolution and outcomes
Prioritize requests based on urgency and business impact
Maintain consistent communication with users throughout the support process

Issue Resolution & Escalation

Diagnose and resolve technical issues at first contact whenever possible
Escalate complex or unresolved issues to appropriate IT team members
Work with network, systems, and application teams to ensure resolution
Coordinate with external vendors when necessary

Equipment & User Support

Assist with:
- New hire setup and onboarding
- User account provisioning and access changes
- Device configuration, deployment, and replacement
Support office and branch users with hardware and software needs
Assist with moves, adds, and changes across locations
Perform periodic device inventory

Operational Support

Follow Gateway Supply IT policies and procedures for help desk operations
Ensure critical issues are identified and escalated quickly
Follow and contribute to internal documentation and knowledge base resources
Identify recurring issues and recommend process or system improvements

Requirements:

Preferred Qualifications

1–3 years of experience in a help desk or IT support role
Strong troubleshooting and analytical skills
Working knowledge of:
- Windows operating systems
- Microsoft 365 platform
- Active Directory / user account management
Experience with an IT ticketing system (Ninja or similar)
Strong communication and customer service skills
Experience supporting multiple locations or branch environments
Basic networking knowledge (Wi-Fi, VPN, IP connectivity)
Experience in distribution, warehouse, or supply chain environments

Key Competencies

Customer-focused mindset with strong responsiveness
Ability to manage multiple priorities effectively
Strong attention to detail and documentation quality
Team-oriented with good escalation judgment

Work Environment

Office-based with occasional travel to branch locations
Standard business hours with periodic after-hours support for critical issues

Success Metrics

Ticket resolution time and SLA performance
First-contact resolution rate
User satisfaction and feedback
Quality and completeness of ticket documentation

Quick Apply

Refine Your Search

it entry level jobs in columbia, sc

Help Desk Technician

Technologies Technician I (Desktop Support - Entry Level) - Columbia SC/onsite

Technical Support Representative

Software Support Specialist

Software Support Specialist I

NOC Technician - Columbia, South Carolina

Product Support Specialist

Project Management Analyst

Enterprise Applications Specialist

Illumio Network Security Engineer

Security Operations Center (SOC) Analyst

Now Hiring IT and Telecom Field Technicians

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