Top 7 It help desk manager Jobs in Columbia, Sc

IT HELPDESK MANAGER
City of Columbia, SC —Columbia, SC
- $61,767 - $78,753 a year
- Full-time
- 6 years
- Computer Science
- Basic math
- Disability insurance
- Dental insurance
Desktop Support Technician - Columbia, SC
Software Technology Inc —Columbia, SC
- Mid-level
- High school diploma or GED
- 4 years
Quick Apply
Technologies Technician I (Desktop Support - Entry Level) - Columbia SC/onsite
Software Technology Inc —Columbia, SC
- Full-time
- Office
- High school diploma or GED
- In-person
Quick Apply
NOC Technician - Columbia, South Carolina
DartPoints —Columbia, SC
- Weekends as needed
- Background check
- High school diploma or GED
- Ability to lift 50 pounds
- Disability insurance
- Life insurance
Quick Apply
IT Support Engineer
Southeastern Freight Lines —Lexington, SC
- Full-time
- 5 years
- Research
- Analysis skills

Related jobs to explore

Based on your search for it help desk manager

Help Desk Lead
Savannah River National Laboratory —Aiken, SC
They handle complex technical escalations, maintain SLAs (Service Level Agreements), and improve IT support processes while mentoring Help Desk technicians to…
13d
IT HELPDESK MANAGER
City of Columbia, SC —Columbia, SC
Performs general clerical work as required, including but not limited to preparing reports and records, entering and retrieving computer data, copying and…
$61,767 - $78,753 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Manager of Technology
Yardmaster, Inc. —Blacklick, OH
Maintain IT asset records, license tracking, and participate in budgeting. A degree or formal studies in Information Technology, Computer Science, or a related…
$75,000 - $85,000 a year
Quick Apply
Technical Support Specialist Tier I
Schneider Downs & Co., Inc. —Columbus, OH
Provide Service Desk support including taking and logging calls, working directly with end users to resolve problems in a friendly manner while tracking and…
14d

Show more jobs in cities nearby

I want to receive the latest job alert for it help desk manager in columbia, sc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it help desk manager jobs near columbia, sc

Desktop Support Technician jobs in Columbia, SC

Network Operations Technician jobs in Columbia, SC

IT Support jobs in Lexington, SC

Helpdesk Manager jobs in Columbia, SC

Desktop Support Technician jobs in Sanford, FL

Remote Chat Support Part Time jobs in California

Desktop Support Technician jobs in Indiana

Desktop Support Technician jobs in Ontario, CA

Desktop Support Technician jobs in Grand Prairie, TX

Desktop Support Technician jobs in St. Louis, MO

Desktop Support jobs in New York, NY

Network Operations Technician jobs in Lehi, UT

Network Operations Technician jobs in Central Point, OR

Range Operations jobs in Camp Lejeune, NC

Network Operations Technician jobs in Illinois

Network Operations Technician jobs in Lexington, KY

It Bachelors Degree Entry Level jobs in Remote

Family Support Specialist jobs in Texas

It Support jobs in Midlothian, TX

It Support jobs in Minnesota

IT HELPDESK MANAGER

City of Columbia, SC -
Columbia, SC

Apply Now

Job Details

Full-time
$61,767 - $78,753 a year

Benefits

Disability insurance
Dental insurance
Flexible spending account
Vision insurance
Life insurance

Qualifications

Class D
Associate's degree
CompTIA Security+

Full Job Description

Description

This position coordinates the provision of effective computer user support, maintains and repairs computer hardware and peripheral equipment, and performs related technical work as required. The incumbent is given a general outline of work to be performed and is free to develop work methods and sequences; work is reviewed periodically by supervisor.

The work is considered light-to-medium in nature and involves walking or standing much of the time and also involves exerting between 20 and 50 pounds of force on a recurring basis, or considerable skill, adeptness and speed in the use of fingers, hands or limbs in tasks involving close tolerances or limits of accuracy. The work requires the following physical abilities to perform the essential job functions: crawling, crouching, feeling, fingering, grasping, handling, hearing, kneeling, mental acuity, pulling, pushing, repetitive motion, speaking, talking, visual acuity, and walking.

Work environment involves exposure to no known environmental hazards; and is dynamic that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.

Essential Job Functions

Coordinates daily Help Desk activities, ensuring the provision of timely, effective computer user support and assistance;
Reviews and maintains Help Desk database;
Assists in supervising Help Desk Analysts; supervisory duties include instructing, assigning and reviewing work, maintaining standards, coordinating activities, allocating personnel, and acting on employee problems. Offers training, advice and assistance as needed;
Troubleshoots, maintains and repairs computer hardware and peripheral equipment; assists in troubleshooting and resolving computer software problems;
Ensures accurate information is logged into the work order ticketing system and updated in a timely fashion;
Monitors the performance of network lines; takes corrective action as necessary;
Manages, orders, receives and maintains inventory of computer parts and supplies;
Assists department personnel in implementing anti-virus procedures and with other technical duties as requested;
Acts as backup technician when work volume is high or during personnel shortages;
Receives and responds to employee inquiries, requests for assistance and complaints in areas of responsibility;
Maintains accurate and complete work records;
Performs general clerical work as required, including but not limited to preparing reports and records, entering and retrieving computer data, copying and filing documents, answering the telephone, etc.;
Attends training as required to maintain job knowledge and skills; and
Performs other related duties as assigned.

Qualifications

MINIMUM REQUIREMENTS TO PERFORM WORK:

Associate’s degree in computer science, information technology or closely related field;
Six (6) years of relevant prior experience in a technical or help desk support/service environment;
Two (2) years of relevant prior management experience preferred;
Prior experience in local government or law enforcement technologies preferred;
Must have CompTIA A+, CompTIA Net+, additional IT-related (MCITP, Security+, etc.) certifications;
Valid South Carolina Class “D” Driver’s License.

Knowledge, Skills, and Abilities

Knowledge of addition, subtraction, multiplication, division, and/or calculating ratios, rates and percentages;
Knowledge of the English language;
Knowledge of Windows Operating System and Microsoft Office preferred;
Knowledge of SQL and Crystal Reports;
Ability to coordinate or determine time, place or sequence of operations or activities based on analysis of data or information and may implement and report on operations and activities;
Ability to provide information, guidance or assistance to people to directly facilitate task accomplishment; may give directions or assignments to helpers or assistants;
Ability to operate or repair complex machinery or equipment that requires extended training and experience, such as computer hardware, software and network systems; involving installation and testing at an elementary level or limited scope;
Ability to perform coordinating work involving guidelines and rules, with constant problem-solving;
Ability to read technical instructions, procedures, manuals and charts to solve practical problems; composing routine reports and specialized reports, forms and business letters with proper format; speaking compound sentences using normal grammar and word form;
Ability to perform specialized technical or entry-level professional work requiring general understanding of operating policies and procedures and their application to problems not previously encountered; application of specialized technical or professional principles and practices or the use of a wide range of administrative methods in the solution of problems; requires normal attention with short periods of concentration for accurate results and occasional exposure to unusual pressure; and
Ability to take action of others, requiring almost constant decisions affecting co-workers, customers or others in the general public; works in a moderately fluid environment with guidelines and rules, but frequent variations from the routine.

Apply Now

Refine Your Search

it help desk manager jobs in columbia, sc

IT HELPDESK MANAGER

Desktop Support Technician - Columbia, SC

Technologies Technician I (Desktop Support - Entry Level) - Columbia SC/onsite

NOC Technician - Columbia, South Carolina

IT Support Engineer

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for it help desk manager in columbia, sc

Explore jobs in more locations

Description

Essential Job Functions

Qualifications

Knowledge, Skills, and Abilities

Job Seeker Tools

Employer Tools

Browse

Stay Connected