Top 8 It service manager Jobs in Columbia, Sc

IT Service Desk Manager / IT Manager I (Central Office)
State of South Carolina —Lexington County, SC
- $80,000 - $90,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Paid parental leave
- Paid holidays
4d
IT Supervisor II - End User Support
State of South Carolina —Richland County, SC
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
LCS - Service Delivery Manager
United Data Technologies —Columbia, SC
- Full-time
- Pass drug screening
- Bachelor's degree
- US work authorization
- Health savings account
- Disability insurance
Quick Apply
Database Services Manager (IT Director I) - 60025271
State of South Carolina —Lexington County, SC
- $110,800 - $210,500 a year
- Monday to Friday
- Computer Science
- System design
- Office
- Paid holidays
- Disability insurance
6d
Medicaid Fee-For-Services Systems Manager (Technical Project Manager III)
MedImpact Healthcare Systems —Columbia, SC
- $110,982 - $199,769 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Disability insurance
Senior Product Manager, Service Delivery
LawnStarter —United States
- $140,000 - $185,000 a year
- Full-time
- Remote
- Conflict management
- Senior level
- Health insurance
- Dental insurance
Quick Apply

Discover related jobs

Based on your search for it service manager jobs.

Specialist, LMS & Employee Onboarding
Scout Motors —Blythewood, SC
Support, but not primarily own, broader enterprise learning events, commercial operations events, manufacturing onboarding components, and corporate onboarding…
$90,000 - $112,500 a year
Quick Apply
Prevention Services Manager / 61015603
State of South Carolina —Richland County, SC
Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Provides oversight and technical assistance to service…
$66,400 - $92,900 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
$67,500 - $111,710 a year
Project Manager - Restaurant Services
The Wendy's Company —Dublin, OH
They will lead cross-functional RSC and field operations team members in developing, communicating, monitoring and executing tactical plans for successful…
$105,000 - $184,000 a year

Show more jobs in cities nearby

I want to receive the latest job alert for it service manager in columbia, sc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it service manager jobs near columbia, sc

Director Of Information Technology jobs in Lexington County, SC

Senior Project Manager jobs in San Diego, CA

Information Technology jobs in Newark, OH

Director Of Information Technology jobs in Niles, IL

Information Technology jobs in New Jersey

Technology Teacher jobs in Broward County, FL

Director Talent Acquisition jobs in Chicago, IL

Director Of Information Technology jobs in Greenville, NC

Director Of Information Technology jobs in Oak Ridge, TN

Director Of Information Technology jobs in Fayetteville, NC

Airline Customer Service jobs in John F. Kennedy International Airport, NY

Service Delivery Manager jobs in Downers Grove, IL

Keystone First Service Coordinator jobs in Pennsylvania

Service Delivery Manager jobs in San Diego, CA

Field Service Technician jobs in Salt Lake City, UT

Delivery Drivers With Own Vehicle jobs in Seattle, WA

Service Delivery Manager jobs in Birmingham, AL

Service Delivery Manager jobs in Seattle, WA

It Support jobs in Lockport, IL

It Jobs Worldwide jobs in Remote

IT Service Desk Manager / IT Manager I (Central Office)

State of South Carolina -
Lexington County, SC

Apply Now

Job Details

Full-time
$80,000 - $90,000 a year
4 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Parental leave
Vision insurance
Flexible schedule
Life insurance
Prescription drug insurance

Qualifications

Performance monitoring
Staff performance monitoring
Knowledge management
Managing technical support teams
Stakeholder engagement
Staff supervision
Team supervision
Managing teams in a customer support role
Incident report management
Coaching
Staff scheduling
Team scheduling
Metrics Reporting
Incident Escalation
Technology management
Team training
Incident management operations support
Customer support ticket management
Vendor communication
Customer service knowledge base
Online help documentation
Staffing management
IT department experience
Ticketing system technical support
Analytics
Stakeholder management

Full Job Description

Job Responsibilities

Are you passionate about making a real difference in people's lives? Join our team at the SC Department of Behavioral Health and Developmental Disabilities (BHDD) where we are dedicated to providing compassionate and accessible care to our community. We are seeking an IT Service Desk Manager who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (BHDD), Central Office, 400 Otarre Parkway Cayce, SC 29033.

As the IT Service Desk Manager, you will be responsible for overseeing dally operations of the BHDD Service Desk and ensuring delivery of high-quality, customer- focused technical support services. This position will provide leadership and operational oversight of incident intake, service request fulfillment, and front-line IT support while supporting enterprise service delivery objectives. The role will work under the strategic direction of BHDD Service Delivery leadership to Implement service management processes, maintain service performance standards, and support continuous improvement Initiatives that enhance customer experience and operational efficiency.

Responsibilities for the IT Service Desk Manager include:

Provide leadership and operational oversight for dally BHDD Service Desk operations to ensure timely, effective resolution of incidents and fulfillment of service requests in accordance with service level agreements, organizational policies, and IT Service Delivery best practices.
Implement service delivery standards and operational strategies established by BHDD Service Delivery leadership. Monitor performance metrics, identify service trends, evaluate workload and ticket patterns, and execute continuous improvement initiatives to improve customer support and operational efficiency.
Coordinate initial incident response and escalation procedures, including Incident triage, prioritization, communication, stakeholder engagement, and major incident coordination to support timely restoration of services and appropriate escalation to infrastructure, applications, endpoint, and other IT teams.
Supervise, coach, train, and evaluate Service Desk personnel. Manage staffing schedules, workload distribution, training needs, performance expectations, and accountability while fostering a professional, customer-focused support environment.
Develop, implement, review, and maintain Service Desk procedures, knowledge base content, ticket handling standards, and operational documentation to support service consistency, first-call resolution, staff efficiency, and organizational knowledge sharing.

Minimum and Additional Requirements

A bachelor's degree in communications, business administration, Information technology, mathematics, statistics, management Information science or a related field and experience in telecommunications, data processing and/or Information technology.
Relevant experience may substitute for the bachelor's degree on a year-for-year basis.

Additional Requirements

Experience in IT service desk operations, end-user support, incident and request management, customer service delivery, service level monitoring, and supervision or leadership of technical support staff.
Experience should Include documenting procedures, managing ticket queues and escalations, monitoring service performance metrics, coordinating staff schedules and training, and supporting continuous Improvement of IT Service Management processes.

Preferred Qualifications

Experience managlng an enterprise Service Desk or technlcal support team
Working knowledge of ITII/ITSM practices, SIAs
Knowledge management, first-call resolution, major incident coordination, and customer satisfaction reporting
Relevant certifications such as ITIL, HDI, CompTIA, Microsoft, project management, or process improvement certifications.
Bilingual abilities in English and Spanish (or another language) are a plus.

Additional Comments

Post hire, employees must:

Have the knowledge of IT Service Management principles, incident and request management processes, service level agreements.
Have the knowledge management, and customer service delivery standards.
Be able to lead, coach, schedule, and evaluate Service Desk staff; analyze service trends and performance metrics.
Communicate effectively with users, technical teams, vendors, and management.
Prioritize work in a high-volume support environment.
Coordinate escalations and major Incident response; and recommend service Improvements.
Have strong written, verbal, analytical, documentation, and problem-solving skills.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental Leave
S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
Retirement benefit choices *
- State Retirement Plan (SCRS)
- State Optional Retirement Program (State ORP)
Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

Apply Now

Refine Your Search

it service manager jobs in columbia, sc

IT Service Desk Manager / IT Manager I (Central Office)

IT Supervisor II - End User Support

LCS - Service Delivery Manager

Database Services Manager (IT Director I) - 60025271

Medicaid Fee-For-Services Systems Manager (Technical Project Manager III)

Senior Product Manager, Service Delivery

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for it service manager in columbia, sc

Explore jobs in more locations

Job Responsibilities

Minimum and Additional Requirements

Preferred Qualifications

Additional Comments

Job Seeker Tools

Employer Tools

Browse

Stay Connected