Top 18 Service desk manager Jobs in Columbia, Sc

Desktop Support Specialist
Adams and Reese LLP —Columbia, SC
- From $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- Health insurance
Quick Apply
2d
IT HELPDESK MANAGER
City of Columbia, SC —Columbia, SC
- $61,767 - $78,753 a year
- Full-time
- 6 years
- Computer Science
- Basic math
- Disability insurance
- Dental insurance
IT SYSTEMS ADMINISTRATOR
City of Columbia, SC —Columbia, SC
- $76,734 - $97,836 a year
- Full-time
- Computer Science
- Research
- Microsoft Office
- Disability insurance
- Dental insurance
5d
IT Manager II (61031763)
State of South Carolina —Richland County, SC
- $92,300 - $175,400 a year
- Monday to Friday
- 5 years
- Mid-level
- Office
- Disability insurance
- Health insurance
5d
Healthcare Systems Project Manager
Concordant, LLC —Columbia, SC
- Up to $105,600 a year
- Full-time
- Hybrid work
- 3 years
- AWS
- Bachelor's degree
Quick Apply
8d
Network Technician II (Processing Center IT Technician) / 61096653
State of South Carolina —Richland County, SC
- $52,100 - $88,600 a year
- Online Application
- System design
- Mid-level
- Office
- Paid holidays
- Disability insurance
1d
IT Support Engineer
Southeastern Freight Lines —Lexington, SC
- Full-time
- 5 years
- Research
- Analysis skills
Technologies Technician I (Desktop Support - Entry Level) - Columbia SC/onsite
Software Technology Inc —Columbia, SC
- Full-time
- Office
- High school diploma or GED
- In-person
Quick Apply
IT Manager II (61031765)
State of South Carolina —Richland County, SC
- $92,300 - $175,400 a year
- Monday to Friday
- 5 years
- Maintenance
- Office
- Disability insurance
- Health insurance
5d
NOC Technician - Columbia, South Carolina
DartPoints —Columbia, SC
- Weekends as needed
- Background check
- High school diploma or GED
- Ability to lift 50 pounds
- Disability insurance
- Life insurance
Quick Apply
Desktop Support Technician - Columbia, SC
Software Technology Inc —Columbia, SC
- Mid-level
- High school diploma or GED
- 4 years
Quick Apply
Account Manager M/F
HAHN Automation —Columbia, SC
- Overtime
- Marketing
- Mid-level
- 3 years
- Health savings account
- Health insurance
9d
On site South Carolina Cloud Architect (Oracle) – Managed IT Services (5448)
SMX —Columbia, SC
- $105,200 - $175,300 a year
- Computer science
- Azure
- Computer Science
Quick Apply
14d
Account Manager M/F
Invotec —Columbia, SC
- Overtime
- Marketing
- Mid-level
- 3 years
- Health savings account
- Health insurance
8d
Hybrid Cloud Architect (Oracle) – Managed IT Services (5448)
cBEYONData + SMX —Columbia, SC
- $105,200 - $175,300 a year
- Computer science
- Azure
- Computer Science
Quick Apply
14d
Area Sales Manager, Charlotte Sales Team (Columbia, SC)
DMG MORI USA, INC —Columbia, SC
- $62,000 a year
- Full-time
- Customer service
- 5 years
- Mid-level
Quick Apply

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Desktop Support Specialist
Adams and Reese LLP —Columbia, SC
A+, MCP, or other full industry certification a plus. A+ and Network Essentials certification is preferred within one year of employment.
From $28 an hour
Quick Apply
2d
Help Desk Lead
Savannah River National Laboratory —Aiken, SC
They handle complex technical escalations, maintain SLAs (Service Level Agreements), and improve IT support processes while mentoring Help Desk technicians to…
12d

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service desk manager jobs near columbia, sc

Desktop Support Specialist

Adams and Reese LLP -
Columbia, SC

Quick Apply

Job Details

Full-time
From $28 an hour
2 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Desktop computer repair
Computer operation
Microsoft Excel
Microsoft Outlook
Windows
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Microsoft Teams
Desktop administration
Hardware diagnostics
Antivirus software

Full Job Description

Job Summary:

The primary function of the Desktop Support position is to provide support to local and remote users and maintain equipment used to provide services.

Responsibilities:

Ø Provide phone, remote access, and desktop support of Intel based hardware and software systems.

Ø Track assigned tasks throughout problem solving life cycle using the firm’s Service Desk ticketing system. Must maintain accurate and timely service tickets.

Ø Perform basic printer services.

Ø Deploy PC hardware and software.

Ø Assist in new hire computer setup, configuration and authentication.

Ø Serve as communications focal point between users and second level engineers.

Ø Follow up with users to ensure appropriate satisfaction levels and escalate problems as needed.

Ø Setup technical aspects of conferences and meetings, operating media display equipment and Microsoft Teams based video systems.

Ø Provide paid on-call support to the firm on a rotation basis.

Ø Maintain licensing compliance and asset tracking databases of hardware and software.

Ø Reset security passwords.

Ø Serve as local data recovery expert of failed hard drives and PC based systems.

Ø Assist users in managing approved wireless devices.

Ø Monitor local network servers.

Ø Special projects as assigned by management.

Ø Basic understanding of networking cabling.

Ø Position is located in the firm’s Columbia office location; this is not a work remote job.

Ø Required to assist during office build outs and office relocations.

Ø Must be well organized.

Ø Regular travel to Charleston, SC, Tallahassee, FL and Jacksonville, FL offices.

Supervision Received and/or Given:

Ø Supervision received by Desktop Support Manager and Regional Office Manager.

Minimum Acceptable Qualifications:

Ø Must be a resourceful team player with excellent interpersonal and customer service skills.

Ø Proven ability to diagnose and troubleshoot a wide range of hardware and software related problems.

Ø A background in support of windows-based software applications and operating systems including MS Windows 10/11, Microsoft Office 2016/O365 (Word, Excel, PowerPoint, Outlook, Project, Teams) and antivirus products.

Ø Minimum 5 years of helpdesk experience required. A+, MCP, or other full industry certification a plus. A+ and Network Essentials certification is preferred within one year of employment.

Additional Desirable Qualifications:

Ø Knowledge of legal specific and large firm applications such as iManage, Dragon Legal Dictation, Azure Virtual Desktop, EverLaw, and Litera desktop are a plus.

Working conditions:

This position requires sitting for long periods of time while operating a computer. At times, employees are required to work more than the normal work schedule. Employees in this position must be mobile, have the ability to bend, crawl, kneel, lift overhead and have ability to lift and carry equipment weighing approximately 50 lbs.

Pay: From $28.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

service desk manager jobs in columbia, sc

Desktop Support Specialist

IT HELPDESK MANAGER

IT SYSTEMS ADMINISTRATOR

IT Manager II (61031763)

Healthcare Systems Project Manager

Network Technician II (Processing Center IT Technician) / 61096653

IT Support Engineer

Technologies Technician I (Desktop Support - Entry Level) - Columbia SC/onsite

IT Manager II (61031765)

NOC Technician - Columbia, South Carolina

Desktop Support Technician - Columbia, SC

Account Manager M/F

On site South Carolina Cloud Architect (Oracle) – Managed IT Services (5448)

Account Manager M/F

Hybrid Cloud Architect (Oracle) – Managed IT Services (5448)

Area Sales Manager, Charlotte Sales Team (Columbia, SC)

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