Top 246 Transfer care specialist Jobs in Columbia Md

Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Access Referral Specialist
Gilchrist Hospice Care, Inc. —Hunt Valley, MD
- $21.91 - $37.08 an hour
- Full-time
- Microsoft Word
- Mid-level
- Windows
Quick Apply
Direct Support Professional (DSP) – Complex Medical & Community Support Specialist
Achieving Independence Support Services —Columbia, MD
- $21.49 - $30.00 an hour
- Part-time
- Background check
- CPR Certification
- Patient monitoring
- Paid training
- Paid time off
Quick Apply
CONTRACT SPECIALIST
US Defense Information Systems Agency —Fort Meade, MD
- $70,623 - $133,142 a year
- Part-time
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
Senior Analyst - Data Profiling Specialist
Guidehouse —Washington, DC
- $102,000 - $170,000 a year
- Full-time
- Remote
- Mid-level
- SQL
- Bachelor's degree
- Health savings account
- Paid holidays
Medicaid Enrollment Specialist (Parole and Probation)
HealthCare Access Maryland —Baltimore, MD
- $57,990 a year
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Health savings account
- Disability insurance
Quick Apply
12d
Part-time Veterinary Receptionist
BluePearl Vet, LLC —Woodstock, MD
- $19.50 - $27.50 an hour
- Part-time
- US work authorization
- Entry level
- Continuing education credits
- Paid parental leave
Part-Time Oncology Data Specialist - Certified (remote)
Guidehouse Managed Services LLC —Washington, DC
- $68,000 - $113,000 a year
- Part-time
- Remote
- 5 years
- High school diploma or GED
- Analysis skills
- Health savings account
- Paid holidays
SupportCenter Specialist - Tier 1
Optimal Networks —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Department of Aging Human Services Associate - MAP Specialist
Baltimore County, MD —Baltimore County, MD
- $48,344 - $55,613 a year
- Temporary
- High school
- Experience working with individuals with disabilities
- Pass drug screening
- Health insurance
- Dental insurance
Government Assistance Eligibility Supervisor, Grade N24
Montgomery County Government —Silver Spring, MD
- $82,352 - $124,874 a year
- Email
- Mid-level
- Office
- 3 years
- Wellness program
- Paid parental leave
2d
Department of Aging Human Services Associate Community Outreach Specialist
Baltimore County, MD —Baltimore County, MD
- $48,344 - $55,613 a year
- Temporary
- Writing skills
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Training Specialist
Guidehouse Inc. —Washington, DC
- $61,000 - $101,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- 3 years
- Health savings account
- Paid holidays
3d
Physician - Joint Replacement Surgeon
The Centers for Advanced Orthopaedics LL —Hanover, MD
- $300,000 a year
- Acute care
- Private practice
- Medicine
Quick Apply
Hand Therapist
The Centers for Advanced Orthopaedics LL —Bethesda, MD
- CPR Certification
- Heavy lifting
- BLS Certification
Quick Apply
Physical Therapist
The Centers for Advanced Orthopaedics LL —Germantown, MD
- CPR Certification
- Management
- Surgery
Quick Apply
Associate Periodontist
Star Dental Partners —Baltimore, MD
- $125,000 - $300,000 a year
- Full-time
- Private practice
- Dental office
- Doctoral degree
- Free parking
- Wellness program
Registered Veterinary Technician - Surgery
Rarebreed Veterinary Partners —Gaithersburg, MD
- $32 - $40 an hour
- No weekends
- 5 years
- Inpatient
- Senior level
- Health insurance
- Dental insurance
Quick Apply
12d
BCBA - Board Certified Behavior Analyst - Hybrid - Gaithersburg, MD
Verbal Beginnings —Gaithersburg, MD
- $90 - $95 an hour
- Full-time
- Hybrid work
- Mid-level
- Master's degree
- Driver's License
- Paid parental leave
- Relocation assistance
BCBA - Board Certified Behavior Analyst - Hybrid - Bethesda, MD
Verbal Beginnings —Bethesda, MD
- $90 - $95 an hour
- Full-time
- Hybrid work
- School experience
- Mid-level
- Master's degree
- Paid parental leave
- Relocation assistance

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Service Desk Analyst

Highrise Consulting Inc -
Bethesda, MD

Apply Now

Job Details

Full-time
$24 - $28 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Vision insurance
401(k) matching

Qualifications

Incident Escalation
Managing clients in a customer support role
Customer support ticket management
Customer support
Escalation handling
Ticketing system technical support

Full Job Description

Description:

Highrise Consulting, Inc seeks a Service Desk Analyst for a full-time remote role, supporting our client at The National Institutes of Health (NIH) in Bethesda, MD. Service Desk Analysts receive inbound calls and provide functional customer service and application software assistance to business applicants of the Federal Grants Lifecycle. Candidate must be comfortable interfacing with highly educated specialists as well as applicants who are new to the grants process; must have the ability and desire to learn quickly and apply knowledge effectively; and support the team mission to provide outstanding customer service.

JOB DUTIES AND RESPONSIBILITIES:

Engage with a high volume of customers daily, and respond to their software service requests via telephonic and web-based communications.
Triage problems and document triage methodology in CRM ticketing system.
Troubleshoot and analyze system application issues accurately in a fast-paced environment.
Maintain accurate information and timely updates using a CRM ticketing system.
Follow proper escalation guidelines.
Experience supporting system issues with internal and external users.
Review training material and other resources to accurately apply business application knowledge
when communicating with end-users.
Work with team members and subject matter experts to document /communicate changes to
support the team mission.
Analyze and correct system problems using documented procedures, available tools, and personal
knowledge and skills.
Increase customer satisfaction by resolving issues.
Participate in continuous improvement by generating suggestions, engaging in problem-solving
activities to support teamwork.

ABOUT US: Highrise Consulting, Inc. is an Information Technology (IT) company headquartered in Bethesda, MD. Our goal is to provide our clients with the best technology services that contribute to building the most powerful, reliable and cost-effective solutions in the IT industry. Our company has established excellent working relationships with the Department of Health and Human Services (DHHS) and the National Institutes of Health (NIH) and formed strong partnerships with many leading IT businesses in the Health Services industry. We are committed to success and continuously seek to develop new opportunities across the public sector and beyond.

Benefits Summary:

Health Insurance Plans
Dental and Vision Benefits
Life and Short Term Disability Insurance
401(k) Plan with Company Matching
Paid Vacation and Sick Leave
Paid Federal Holidays
Flexible Spending Accounts support for Health and Dependent Care expenses

Highrise Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Highrise Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location where the company does business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are proud of our diversity and encourage veterans to apply. EOE M/F/D/V

Highrise Consulting, Inc. participates in the E-Verify program as required by law. Learn more.

Highrise Consulting, Inc. reserves the right to change any or all of the above benefits occasionally. Highrise cannot be held responsible if one of the listed benefits has been modified, deleted, or otherwise changed.

Requirements:

EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS:

Understanding of the Federal Grants process is a plus.
Application software support troubleshooting is a plus.
Prior customer and end-user support experience required.
Must have excellent communication skills.
Knowledge and understanding of the System Development Life Cycle (SDLC) is a plus.
Excellent problem-solving and analysis skills with the ability to effectively troubleshoot and resolve or escalate problems.
Use critical thinking to break down problems, evaluate solutions, and make decisions.
Prior experience working with a ticketing system or other Help Desk tools.
Ability to identify and utilize relevant resources to provide customers with information and resolution.
Strong research and resource management skills.
Experience working within the National Institutes of Health, or another Federal Agency is a plus.
Must pass a background investigation and qualify for a Public Trust clearance.

EDUCATION AND TRAINING REQUIREMENTS:

Bachelor’s degree preferred
3 to 5 years of customer support experience providing functional support is preferred

ELIGIBILITY:

Must be able to pass a background investigation and qualify for a Public Trust clearance

Apply Now

Refine Your Search

transfer care specialist jobs in columbia md

Service Desk Analyst

Access Referral Specialist

Direct Support Professional (DSP) – Complex Medical & Community Support Specialist

CONTRACT SPECIALIST

Senior Analyst - Data Profiling Specialist

Medicaid Enrollment Specialist (Parole and Probation)

Part-time Veterinary Receptionist

Part-Time Oncology Data Specialist - Certified (remote)

SupportCenter Specialist - Tier 1

Department of Aging Human Services Associate - MAP Specialist

Government Assistance Eligibility Supervisor, Grade N24

Department of Aging Human Services Associate Community Outreach Specialist

Training Specialist

Physician - Joint Replacement Surgeon

Hand Therapist

Physical Therapist

Associate Periodontist

Registered Veterinary Technician - Surgery

BCBA - Board Certified Behavior Analyst - Hybrid - Gaithersburg, MD

BCBA - Board Certified Behavior Analyst - Hybrid - Bethesda, MD

I want to receive the latest job alert for transfer care specialist in columbia md

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