Customer Service Advocate II
BlueCross BlueShield of South Carolina —Columbia, SC
- Full-time
- Word processing
- Computer literacy
- Research
- Health insurance
- Dental insurance
1d
Customer Service Advocate I
BlueCross BlueShield of South Carolina —Columbia, SC
- Full-time
- Word processing
- Computer literacy
- English
- Health insurance
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3d
HR Customer Service Advocate II
BlueCross BlueShield of South Carolina —Columbia, SC
- Full-time
- Word processing
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- Health insurance
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1d
Claims Customer Service Advocate II
BlueCross BlueShield of South Carolina —Columbia, SC
- 8 hour shift
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- Basic math
- Office
- Wellness program
- Health insurance
1d
Client Experience Rep I
Unum Group —Columbia, SC
- From $24.04 an hour
- Extended hours
- Research
- Mid-level
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Data Entry Clerk
AIDS Healthcare Foundation —Columbia, SC
- $17 an hour
- Entry level
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Quick Apply
13d
Customer Service Advocate III
BlueCross BlueShield of South Carolina —Columbia, SC
- 8 hour shift
- Basic math
- Research
- Mid-level
- Health insurance
- Dental insurance
12h
Client Advocate I (Meritain Health)
CVS Health —Columbia, SC
- $43,888 - $102,081 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
7d
Guest Service Representative
HAMPTON INN - COLUMBIA HISTORIC DISTRICT —Columbia, SC
- Full-time
- Hotel
- Ability to lift 50 pounds
- Cleaning
- Health insurance
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Patient Access Advocate, PT Midshifts
Intuitive Health —Columbia, SC
- 12 hour shift
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Cafe Associate
Sam's Club —Columbia, SC
- $18 - $26 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Patient Services Coordinator
Palmetto Infusion —Columbia, SC
- Monday to Friday
- Microsoft Outlook
- Ability to walk for extended periods
- HIPAA
- Health savings account
- Paid holidays
Intake Coordinator
Palmetto Infusion Services —Columbia, SC
- Call employer
- Microsoft Outlook
- Ability to walk for extended periods
- HIPAA
- Health savings account
- Paid holidays
Retail Banker I (40) Gateway
TD Bank —Columbia, SC
- $22.50 - $29.00 an hour
- Full-time
- Basic math
- Office
- High school diploma or GED
- Health insurance
- Paid time off
Produce Associate
Sam's Club —Columbia, SC
- $18 - $26 an hour
- 18 years or older
- High school
- Sales
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Brand Ambassador
Sandpiper Productions —Columbia, SC
- $62,400 - $72,800 a year
- Weekends as needed
- Bar
- 21 years or older
- Reliable transportation
- Flexible schedule
Quick Apply
Registered Nurse RN - Caris Hospice Aiken County/North Augusta
Caris HealthCare —Columbia, SC
- $70,000 - $75,000 a year
- Rotating shift
- RN License
- Mid-level
- Hospice
- Paid training
- Mileage reimbursement
Quick Apply
13d
Nurse Manager - Special Care Nursery (SCN)
Lexington Health —West Columbia, SC
- Full-time
- Background check
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Quick Apply
Nurse Manager - 7 South Medical
Lexington Health —West Columbia, SC
- Full-time
- Background check
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Quick Apply
Medical Field Case Manager
Enlyte —Columbia, SC
- $62,800 - $75,000 a year
- Full-time
- Nursing
- Microsoft Outlook
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- Travel reimbursement
- Health savings account

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Customer Service Advocate II

BlueCross BlueShield of South Carolina -
Columbia, SC

Apply Now

Job Details

Full-time
1 day ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Customer communication
Confidential information handling
Computer literacy
High school diploma or GED
Productivity software
Grammar Experience

Full Job Description

Summary

Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.

Description

Location: This position is full-time (40-hours/week) Monday-Friday from 7:30am-4:00pm in a typical office environment. This role is located on-site at 18901 Farrow Road, Columbia, SC 29203.

What You’ll Do:

Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve inquiries. Researches, responds to, and/or assists with priority inquiries and special projects as required by management.
Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on inquiries until resolved or reports to management as needed.
Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
Assist with the training of new employees and cross training of coworkers.

To Qualify for This Position, You'll Need the Following:

Required Education: High School Diploma or equivalent
Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.
Required Skills and Abilities:
Excellent verbal and written communication skills.
Proficient spelling, punctuation, and grammar.
Strong human relations and organizational skills.
Ability to handle high stress situations.
Good judgment.
Ability to handle confidential or sensitive information with discretion.
Ability to learn and operate multiple computer systems effectively and efficiently.
Required Software and Tools:
Basic computer operating skills.
Standard office equipment.

We Prefer That You Have the Following:

Preferred Work Experience : 3 years-of customer service or call center experience.
Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.

Our Comprehensive Benefits Package Includes the Following:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment.

Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email [email protected] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information .

Some states have required notifications. Here's more information .

Apply Now

Refine Your Search

customer advocate jobs in columbia sc

Customer Service Advocate II

Customer Service Advocate I

HR Customer Service Advocate II

Claims Customer Service Advocate II

Client Experience Rep I

Data Entry Clerk

Customer Service Advocate III

Client Advocate I (Meritain Health)

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Patient Access Advocate, PT Midshifts

Cafe Associate

Patient Services Coordinator

Intake Coordinator

Retail Banker I (40) Gateway

Produce Associate

Brand Ambassador

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Nurse Manager - Special Care Nursery (SCN)

Nurse Manager - 7 South Medical

Medical Field Case Manager

I want to receive the latest job alert for customer advocate in columbia sc

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