Top 1 Emergency dispatcher Jobs in Columbia Sc

Operator-Emergency Communication Center FT, Nights
Prisma Health —Columbia, SC
- Full-time
- Word processing
- Mid-level
- 3 years

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Operator-Emergency Communication Center FT, Nights

Prisma Health -
Columbia, SC

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Job Details

Full-time

Qualifications

Direct patient care
Stakeholder engagement
Database systems
Coordinating with emergency response agencies
Electronic health records (EHR) management
Phone communication
Word processing
Incident report management
Operations coordination
Spreadsheets
Copy machines
Emergency call-taking protocols
Care documentation
Emergency medical dispatch
Mid-level
Phone call screening
3 years
Radio communication systems
Medical administrative support
Clinical data entry
Control room operations
Fax machines
Telephone systems
Emergency room experience
Faxing
Managing patient records
Emergency real-time monitoring tools
Technical Proficiency
Remote monitoring physical security systems
Quality data entry

Full Job Description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Responsible for managing and facilitating critical communication functions across the organization to ensure seamless coordination of emergency and non-emergency operations. Serves as the central point for routing, monitoring, and maintaining communication systems, including radio, telephony, paging, and digital platforms.

Essential Functions

All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
Answers incoming Emergency Medical Servies (EMS) radios and phones and routes calls to appropriate patient care area. Places appropriate priority on calls received. Communicates all patient information to Charge Nurse or Patient Flow Coordinator to facilitate patient placement and staff readiness. Monitors helipad, squad entrance, and trauma bays via cameras to facilitate staff awareness and patient flow.
Communicates with customers, including community EMS and system personnel. Acts as liaison between EMS and system. Collaborates with EMS medics and clinical staff in determining trauma level, appropriate code activations, and patient placement.
Ensure accurate documentation of communication logs, messages, and incident details.
Support internal and external stakeholders by relaying critical information in a timely and professional manner.
Records patient data in Carepoint workstation and electronic medical records (EMR). Records radio and phone conversations for performance improvement purposes.
Initiates alerts through Red Alert system for code activations. Updates alerts with required information, when needed.
Performs other duties as assigned.

Supervisory/Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

Education - Job related course work beyond high school
Experience - Two (2) years of Emergency Medical Services (EMS) field, dispatch, or hospital-based experience.

In Lieu Of

In lieu of two (2) years of Emergency Medical Services, three (3) years of experience in hospital emergency department or medical services including direct medical care, nursing support, coordination of medical administrative services (insurance, medical records, admissions, etc.) may be considered.

Required Certifications, Registrations, Licenses

Knowledge, Skills and Abilities

Knowledge of office equipment (fax/copier)
Proficient computer skills (word processing, spreadsheets, database, data entry)
Technical knowledge
Attention to detail
Ability to work effectively in fast-paced and high-stress environments while supporting public safety, healthcare, and organizational operations.

Work Shift

Night (United States of America)

Location

10 Medical Park Rd Richland

Facility

7001 Corporate

Department

70019519 Midlands Communication Center

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

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Operator-Emergency Communication Center FT, Nights

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