Top 6 Technical support analyst Jobs in Columbia Sc

Help Desk Analyst
Nelson Mullins Riley & Scarborough, LLP —Columbia, SC
- Full-time
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
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Help Desk Analyst Interm
Southern Farm Bur Cas Ins Comp —Columbia, SC
- Hybrid work
- Clean driving record
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
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14d

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IT Help Desk Analyst
3C Industries, Inc. —Columbus, OH
IT Help Desk Support:* Provide day-to-day technical support for office and field employees by troubleshooting hardware, software, Microsoft 365, and…
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7d
Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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Help Desk Analyst

Nelson Mullins Riley & Scarborough, LLP -
Columbia, SC

Quick Apply

Job Details

Full-time

Qualifications

Authentication
SSO
Confidential information handling
Smartphone (troubleshooting support)
iOS
Virtualization
MFA
VPN management
Mobile devices

Full Job Description

Nelson Mullins is seeking a Help Desk Analyst to provide basic to advanced technical support to Firm personnel. This role is responsible for communicating effectively with users, partnering with internal teams, diagnosing issues, and troubleshooting and resolving a wide range of computer, software, and system-related problems. The ideal candidate is customer-focused, detail-oriented, and comfortable handling both routine requests and more complex technical challenges in a fast-paced environment. Hybrid or Remote options available for the right candidate.

**No agencies please.**

This position serves as the primary point of contact for Firm personnel, providing timely and professional technical support via phone, email, and in person when available. The role is responsible for independently researching, diagnosing, troubleshooting, and resolving a broad range of hardware, software, and application-related issues, with appropriate escalation as needed, while providing day-to-day support for Microsoft Windows, Microsoft 365 applications (including Outlook and Word), and Firm-approved legal and business software. Responsibilities include accurately logging, tracking, and managing all Help Desk requests in ServiceNow to ensure proper documentation and timely resolution, maintaining clear and consistent communication with users throughout the lifecycle of each request, and setting expectations and providing status updates. The position also serves as a liaison between Firm personnel and internal IT teams or external vendors to coordinate resolution of more complex technical issues, performs basic maintenance and problem management for Firm-issued desktops and laptops, troubleshoots recurring issues, and assists with application-related projects such as testing, rollouts, and user support initiatives. The individual must adhere to Firm policies, technology standards, and applicable laws and regulations, particularly when handling sensitive or confidential information. Occasional travel of up to 10% may be required to support Firm technology needs, and participation in a weekend on-call rotation is expected within the first year of employment.

The ideal candidate will have at least one year of experience in a help desk, service desk, or desktop support role, preferably within a law firm or legal department, and possess hands-on experience supporting Microsoft 365 applications and Windows 11 in an enterprise environment. The role requires experience with MFA and SSO authentication, virtual desktop environments, VPN connectivity, and mobile device support for iOS and Android. Candidates must demonstrate a strong customer service mindset, excellent verbal and written communication skills, and the ability to clearly explain technical concepts to non-technical users. High attention to detail, strong documentation and follow-through skills, and the ability to handle confidential and sensitive information with professionalism and discretion are required.

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technical support analyst jobs in columbia sc

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