Top 12 Customer service administrator 1 Jobs in Columbus, Ga

Transfer Credit Coordinator
Columbus State University —Columbus, GA
- $40,253 a year
- Online Application
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- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
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Transfer Credit Coordinator

Columbus State University -
Columbus, GA

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Job Details

Full-time
$40,253 a year
3 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Life insurance
Retirement plan

Qualifications

Customer communication
Customer engagement
Educational compliance and regulation understanding
Productivity software
Customer service problem-solving

Full Job Description

Transfer Credit Coordinator

Job ID: 301800
Location: Columbus State University
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.

Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.

Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable). Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Department Information

Office Of Registrar

Job Summary

Under the direction of the University Registrar, the Transfer Credit Coordinator is responsible for the comprehensive administration of transfer credit and prior learning assessment functions for the University. This position serves as the functional lead for transfer credit evaluation processes and Parchment Data Automation, ensuring accurate and timely articulation of transfer coursework in accordance with University, University System of Georgia, accreditation, and federal regulations. Responsibilities include evaluating academic records, maintaining transfer equivalencies, determining course applicability to degree requirements, processing transient student requests, and supporting continuous improvement initiatives related to transfer credit operations and student success. 

Responsibilities

Significant Duties & Responsibilities include: Transfer Credit Administration - Ensures compliance with University, University System of Georgia, accreditation, state, and federal policies governing transfer credit, prior learning assessment, and academic records. Evaluates official transcripts and other academic records to determine transferability and applicability of coursework toward degree requirements. Processes transfer credit and prior learning credit evaluations accurately and within established service standards. Maintains and updates transfer course equivalencies, articulation tables, and transfer credit catalogs. Exercises independent judgment in evaluating coursework and determining appropriate course equivalencies and degree applicability. Reviews and processes transient permission requests for Columbus State University students seeking to enroll at another institution for a limited period. Collaborates with academic departments regarding course equivalencies, transfer policies, and degree applicability determinations. Assists students, faculty, staff, and external constituents with transfer credit inquiries and related academic record matters.; System Administration and Technical Leadership - Serves as the functional lead and primary administrator for Parchment Data Automation. Monitors, maintains, tests, and optimizes automated transfer articulation workflows to maximize processing efficiency and accuracy. Identifies opportunities for process improvement and technology enhancements related to transfer credit operations. Participates in Banner testing, upgrades, implementations, and system validation activities impacting transfer credit processes. Develops, maintains, and documents operational procedures, workflows, and training materials related to transfer credit functions. Provides subject matter expertise for transfer credit systems and associated business processes.; Process Improvement - Recommends, develops, and implements process improvements that enhance operational efficiency, data integrity, compliance, and student service. Assists with staff training and cross-training initiatives related to transfer credit processes and systems. Participate in strategic planning and operational discussions concerning student records and transfer initiatives.; Other - Provides professional, accurate, and timely customer service to students, faculty, staff, and external stakeholders. Represents the Office of the Registrar through participation in campus events and activities, including orientation programs, Discovery Days, commencement, and other enrollment-related initiatives. Supports the overall mission and operations of the Office of the Registrar through teamwork, collaboration, and shared responsibilities. Performs other duties as assigned. 

Required Qualifications

Required Qualifications included: Two years of higher education from an accredited college or university.; Demonstrated commitment to excellent customer service and student support.; Excellent oral, written, and interpersonal communication skills.; Strong attention to detail and commitment to accuracy.; Ability to interpret and apply policies, procedures, and regulations.; Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.; Proficiency in Microsoft Office software.

Preferred Qualifications

Preferred Qualifications include: Bachelor's degree from an accredited college or university.; Experience in an Office of the Registrar, Admissions, Enrollment, or Academic Advising.; Experience using Parchment Data Automation (Smart Panda Raptor).; Experience with Ellucian Banner Student Information System.; Experience with Degree Works degree audit software.; Experience with Hyland OnBase document management software.; Knowledge of University System of Georgia transfer policies and procedures. 

Proposed Salary

 The proposed annualized salary for this position is $40,253 and includes full benefits.  

Knowledge, Skills, & Abilities

Knowledge, Skills, & Abilities include: Ability to be proactive, adaptable, and flexible in a dynamic, student-centered environment.; Ability to communicate effectively and professionally with students, parents, faculty, staff, administrators, and external constituents.; Ability to work independently and exercise sound judgment in the evaluation and application of transfer credit and academic policies.; Ability to perform detailed, complex, and highly accurate work involving academic records, transfer credit evaluation, and degree applicability.; Ability to prioritize and manage multiple responsibilities during peak operational periods while maintaining accuracy and meeting established deadlines.; Ability to establish and maintain effective working relationships with faculty, administrators, staff, and external partners.; Ability to use discretion and maintain confidentiality when handling sensitive student information in accordance with FERPA and institutional policies. 

Contact Information

 If you have any questions, please contact Stephanie Speer, Hiring Manager, via email at [email protected].

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Excellence: Actively engaging outstanding methods in teaching, academic discovery, creative pursuits, student success, cultural enrichment and the overall campus community.
Creativity: Pursuing distinction through inquiry and innovation, challenging convention and focusing on solutions.
Engagement: Dynamic civic involvement and participation of students, faculty, staff and alumni in the university experience.
Sustainability: Advancing fiscal responsibility, well-being, innovation, lifelong learning and environmental stewardship.
Inclusion: Cultivating and championing a campus¿environment that welcomes diverse backgrounds, ideas, perspectives and practices.
Servant Leadership: Leading through ethical empowerment and service.

Conditions of Employment

All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties: 

A credit check completed for Positions of Trust and or approved departmental Purchase Card usage;
Pre-employment drug testing for positions with high-risk responsibilities.
Motor vehicle reports are required for positions that are required to drive a Columbus State University fleet vehicle or other vehicle designated as a fleet vehicle. A successful drug screening will be required as a condition of employment a randomly thereafter.

 *Applicants for positions of trust may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. *

 For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

 All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom.

Equal Employment Opportunity

Columbus State University is proud to be an equal employment, equal access, and equal educational opportunity institution. It is the policy of our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel

Background Check

Standard + Education

Special Applicant Instructions

Visit Columbus State University's online Careers portal to drive your career with us! The online applicant system provides you with the ability to review job opportunities and apply to those that you are interested in and feel qualified for. Each job posting has a summary description of the position and required qualifications. All job applications must be submitted through the online portal system.
 

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=30000&JobOpeningId=301800&PostingSeq=1

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customer service administrator 1 jobs in columbus, ga

Transfer Credit Coordinator

Associate Director, Center for Career Coaching

School Librarian

Food Service - Culinary Technician OR Culinary Technician/Cashier

ServiceNow Presales Lead - NJ or Atlanta or illinois / Remote working USA

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I want to receive the latest job alert for customer service administrator 1 in columbus, ga

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About Us

Department Information

Job Summary

Responsibilities

Required Qualifications

Preferred Qualifications

Proposed Salary

Knowledge, Skills, & Abilities

Contact Information

USG Core Values

Institutional Values

Conditions of Employment

Equal Employment Opportunity

Other Information

Background Check

Special Applicant Instructions

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Refine Your Search

customer service administrator 1 jobs in columbus, ga

Associate Director, Center for Career Coaching

School Librarian

Food Service - Culinary Technician OR Culinary Technician/Cashier

ServiceNow Presales Lead - NJ or Atlanta or illinois / Remote working USA

Explore jobs in cities nearby

I want to receive the latest job alert for customer service administrator 1 in columbus, ga

Explore jobs in more locations

About Us

Department Information

Job Summary

Responsibilities

Required Qualifications

Preferred Qualifications

Proposed Salary

Knowledge, Skills, &amp; Abilities

Contact Information

USG Core Values

Institutional Values

Conditions of Employment

Equal Employment Opportunity

Other Information

Background Check

Special Applicant Instructions

Knowledge, Skills, & Abilities