Top 268 Guest experience manager Jobs in Columbus, Ga

General Manager
RAM HOTEL MANAGEMENT LLC —Columbus, GA
- Full-time
- Ability to walk for extended periods
- Hotel
- Bachelor's degree
- 401(k)
- Opportunities for advancement
Quick Apply
General Manager
WoodSprings Suites - Management —Columbus, GA
- Weekends as needed
- 3 years
- Hotel
- Analysis skills
General Manager
Holiday Inn Express Phenix City - RAM Hotels —Phenix City, AL
- Full-time
- Ability to walk for extended periods
- Hotel
- Bachelor's degree
- Opportunities for advancement
Quick Apply
General Manager
LikeHome Extended Stay Hotel Columbus Management —Columbus, GA
- Weekends as needed
- 3 years
- Hotel
- Analysis skills
Hotel Chief Engineer
Goodwin Recruiting —Columbus, GA
- Full-time
- Clean driving record
- Hotel
- Driver's License
Quick Apply
Area Plant Office Admin
Vulcan Materials Company —Columbus, GA
- Full-time
- Clean driving record
- 5 years
- Bachelor of Science
Welcome Coordinator
Oak Street Health —Columbus, GA
- $17.00 - $25.65 an hour
- Full-time
- Clinic
- US work authorization
- Older adults
- Health insurance
- Dental insurance
10d
General Manager
Hampton Inn and Suites - Phenix City, RAM Hotels —Phenix City, AL
- Weekends as needed
- 5 years
- Hotel
- Analysis skills
- Dental insurance
- Paid time off
Quick Apply
Office Administration - Columbus State Univ.
Aramark —Columbus, GA
- Marketing
- Residential
- University
Assistant Facility Dir
The Michaels Organization —Fort Benning, GA
- $32 - $37 an hour
- Overtime
- Clean driving record
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
8d
Club Manager
Planet Fitness —Columbus, GA
- Overtime
- 18 years or older
- Management
- Computer literacy
- Paid holidays
- Health insurance
Store Manager - Spirit
Spirit Halloween —Columbus, GA
- $19.50 - $20.50 an hour
- Seasonal
- Sales
- Merchandising
- Mid-level
Front Desk Associate
Planet Fitness —Columbus, GA
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
- Paid holidays
- Health insurance
Site Coordinator ( South Columbus Elementary School)
GEORGIA SUBSIDIARIES OF COMMUNITIES IN SCHOOLS LLC —Columbus, GA
- $40,000 - $44,000 a year
- Full-time
- School experience
- Research
- Mid-level
Quick Apply
Talent Acquisition Specialist
RAM HOTEL MANAGEMENT LLC —Columbus, GA
- Full-time
- Hospitality
- Customer service
- Mid-level
- 401(k)
- Opportunities for advancement
Quick Apply
Clinic Administrative Assistant
Fresenius Medical Care —Phenix City, AL
- Full-time
- Microsoft Excel
- Hospital
- Inventory management
Area Manager
Dunkin' | The Falcons Group —Columbus, GA
- From $80,000 a year
- Full-time
- 18 years or older
- English
- Mid-level
- Tuition reimbursement
- Paid time off
Quick Apply
Front Desk Associate
AC Hotel Columbus —Columbus, GA
- Part-time
- Bilingual
- Microsoft Word
- Ability to walk for extended periods
- 401(k)
- Opportunities for advancement
Quick Apply
Customer Service Rep
The Michaels Organization —Fort Benning, GA
- $15 an hour
- Overtime
- Clean driving record
- Writing skills
- Pass drug screening
- Health insurance
- Dental insurance
Ecommerce Manager
RAM HOTEL MANAGEMENT LLC —Columbus, GA
- Senior level
Quick Apply

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guest experience manager jobs near columbus, ga

General Manager

RAM HOTEL MANAGEMENT LLC
Columbus, GA

Quick Apply

Job Details

Full-time

Benefits

401(k)
Opportunities for advancement

Qualifications

Team leadership
In-person customer service
Task assignment

Full Job Description

Who Are We?

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!

POSITION: General Manager

JOB SUMMARY

The General Manager will oversee all aspects of property management in accordance with our company’s policy, established procedures, brand standards, and mission statement. The General Manager will assume the responsibility of improving our level of service to enhance profitability of our hotel which includes maximization of financial performance, guest satisfaction and staff development within established quality standards. The General Manager will oversee all hiring, training, development, and discipline of congenial, efficient and effective team members. The General Manager will promote sales activity to maintain and increase occupancy and average daily rate (ADR) while maintaining the property in an efficient and cost-effective manner maximizing guest satisfaction and profitability. If your passion is delivering quality and value, this may be the job for you.

JOB RESPONSIBILITIES

Direct the day-to-day activities of the hotel establishment; supervise direct reports and indirect reports; perform supervisory responsibilities in accordance with the company policies, training programs, and applicable laws; plan, organize, and assign work as needed; develop and communicate strategies and goals; train and advise team of policies and procedures; responsible for recruiting, interviewing, hiring, and performance appraisals
Set performance expectations as aligned in the General Manager Standard Operating Procedures manual; ensures regular, on-going communication is communicated within all departments of the hotel establishment; create an operations environment that ensures consistent guest satisfaction; monitor the performance of the hotel establishment through verification and analysis of guest satisfaction tools and financial reports; continually communicate a clear and consistent message regarding departmental goals to produce desired results
Maintain product and service quality standards by conducting ongoing evaluations and investigating guests and employee complaints and providing resolution; develop long and short-term financial objectives that aligns with the company’s mission statement and objectives; prepare financial reports for executive leadership with clear and concise explanations pertaining to operational effectiveness, trends, and variances

Analyze current/potential market sales and trends; coordinate all activity to maintain and increase revenue and market share through added business volume and increase rate; ensure brand initiatives are implemented and communicate follow-up actions to team members as necessary; identify key drivers of business success and keep leadership focused on those considered most critical
Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved; assist with emergency and security procedures if and when needed; promote good safety practices within the hotel establishment of team members and guest; establish and monitor preventive maintenance program to protect physical assets of the hotel establishment
Focus on building the hotel establishment top line revenue by assisting in the development of a sales and marketing strategy; provide input and support overall sales strategy; provide recommendation to meet yield and penetration objectives; develop strong community and public relations by participating in local events and sponsor events showcasing the hotel establishment
Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

Bachelor’s degree in Hospitality Management or similar degree or an equivalent combination of education and experience
Hotel operations experience to include knowledge of all applicable laws, ordinances, regulations, and requirements of federal, state, and municipal authority
Certified Hospitality Administrator designation (preferred)
Presentation/Facilitation Skills (preferred)
Excellent customer service skills

INDUSTRY EXPERIENCE

Previous experience in the hospitality industry (preferred)
Hotel Management Operations experience (preferred)
Knowledge of government relations regarding hotel operations (preferred)

REQUIRED SKILLS

Ability to work in a fast-paced environment
Must be flexible to work varied schedules
Ability to delegate and direct the activities of the team to ensure efficient operation
Excellent written and oral communication skills
Must have the physical ability to walk, bend, and stand for long time periods
Must be able to lift up to 25 lbs.

ESSENTIAL SKILLS

Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable. As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels.

RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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Refine Your Search

guest experience manager jobs in columbus, ga

General Manager

General Manager

General Manager

General Manager

Hotel Chief Engineer

Area Plant Office Admin

Welcome Coordinator

General Manager

Office Administration - Columbus State Univ.

Assistant Facility Dir

Club Manager

Store Manager - Spirit

Front Desk Associate

Site Coordinator ( South Columbus Elementary School)

Talent Acquisition Specialist

Clinic Administrative Assistant

Area Manager

Front Desk Associate

Customer Service Rep

Ecommerce Manager

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