Top 5 Customer support & client services managers Jobs in Columbus, In

AVP Contact Center
Centra Credit Union —Columbus, IN
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted

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AVP Contact Center

Centra Credit Union -
Columbus, IN

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Job Details

Qualifications

Performance improvement leadership
Team supervision
Vendor management
Managing teams in a customer support role
IT operations
5 years
Coaching
Regulatory compliance
Frontline customer support management
Performance management
Team development
Bachelor's degree
Overseeing compliance functions
Team training
Operational excellence initiatives
Training & development
Senior level
Delegation
Call center management

Full Job Description

Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY, and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in the achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you.

Centra Credit Union has an exciting opportunity for an Assistant Vice President of Contact Center in Columbus, Indiana. The Assistant Vice President (AVP) of Contact Centers oversees the leadership of the Contact Center, and ITM Service Center. This role is responsible for providing a positive Member experience through inbound delivery channels. The AVP of Contact Centers directs the delivery of production and service level results within annual budgetary requirements and maintains the Contact Centers in a safe and sound manner in compliance with policy and procedure.

At Centra, we approach compensation with care and integrity, ensuring our pay practices reflect local markets while honoring our commitment to our Team Members. Compensation is just one part of our total rewards approach. Eligible positions also offer a comprehensive benefits package designed to support you and your family.

This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.

Spanish/English interpreters may be eligible for an interpreting differential.

Essential Functions: This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.

Responsible for overseeing the efficient and effective leadership of the Contact Center and ITM Center.
Oversees the operations of the Contact Center through the supervision of the leadership team in the areas of performance management, Member engagement coaching, training and development, and demonstrating and cultivating Centra s Vision, Mission, Culture and Core Values
Assesses service effectiveness and Value Creation of all departments on an ongoing basis.
Develops and implements strategies to continually improve Value Creation and service performance.
Responsible for reporting any issues or opportunities for improvement of vendor management and all critical technology functions that relate to the Contact Center and ITM Center to the SVP of Retail, and working on resolution.
Ensures that the departments can demonstrate compliance with Centra s policies, procedures, and regulatory requirements.
Oversees value creating initiatives, maximizing non-member facing time by actively delegating and participating in opportunities to create additional value. Engaging in projects across the Credit Union providing Contact Center subject matter expertise.

EDUCATION & EXPERIENCE - (EQUIVALENT COMBINATION OF EDUCATION & EXPERIENCE WILL BE CONSIDERED):

Bachelor's Degree in Related Field
Five years to eight years of similar or related experience, including preparatory experience.

Centra is an Equal Opportunity Employer

Education

Required

5-8 years related experience or better
Equivalent combination education & experience or better

Preferred

Bachelors or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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customer support & client services managers jobs in columbus, in

AVP Contact Center

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EDUCATION & EXPERIENCE - (EQUIVALENT COMBINATION OF EDUCATION & EXPERIENCE WILL BE CONSIDERED):

Centra is an Equal Opportunity Employer

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