Top 112 call center representative Jobs in columbus, oh

Retention & Customer Care Agent
IQVentures —Dublin, OH
- $16.50 - $18.00 an hour
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Paid training
- Health insurance
Quick Apply
Sr. Member Service Representative
First Service Federal Credit Union —Hilliard, OH
- $18 - $20 an hour
- Full-time
- Spanish
- Customer service
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Entry Level Sales Representative ($2,500 - $5,000 per sale) No Cold Calling
Feazel Roofing,LLC —Columbus, OH
- $85,000 - $125,000 a year
- Full-time
- Hybrid work
- Serving
- No experience needed
- Driver's License
- 401(k)
- Opportunities for advancement
Quick Apply
11h
Outbound Customer Service Representative
IQVentures —Dublin, OH
- From $16.50 an hour
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Paid training
- Health insurance
Quick Apply
Customer Service Representative
Allstate Exteriors —London, OH
- $16 - $18 an hour
- Weekends as needed
- Communication skills
- Entry level
Quick Apply
12d
Call Center-Guest Recovery Representative
City Barbeque, LLC —Dublin, OH
- $16.00 - $16.50 an hour
- Part-time
- Serving
- Word processing
- In-person
Quick Apply
Inbound Sales Representative
Entyre Inc. —Columbus, OH
- $28 - $30 an hour
- Overtime
- Google Workspace
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
14d
Representative, Support Center (Bilingual Spanish)
Molina Healthcare —Columbus, OH
- $16.50 - $28.82 an hour
- Overtime
- Spanish
- Sales
- Computer literacy
- Health insurance
Call Center Agent
Equitas Health, Inc. —Columbus, OH
- $17.79 - $22.21 an hour
- Temporary
- Microsoft Outlook
- High school
- Research
Quick Apply
5d
Customer Service Representative - Remote
Power Finance Texas —Columbus, OH
- $20 - $25 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
6d
Collections Representative
TekCollect —Columbus, OH
- $20 an hour
- Office
- In-person
- Communication skills
- Paid training
- Health insurance
Remote Customer Service Representative
ACC PREMIERE —Columbus, OH
- $11.50 - $12.00 an hour
- On call
- Remote
- Mid-level
- High school diploma or GED
- 2 years
- Paid training
- Work from home
Quick Apply
12d
Call Center Agent - Entry Level
MAD Live Solutions —Columbus, OH
- $18 - $27 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid training
- Opportunities for advancement
Quick Apply
2d
Customer Service Representative/Will Call Associate
Wurth Baer Supply Company —Columbus, OH
- $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health savings account
- Paid holidays
Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Overtime
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Customer Service Representative
LOWER LIGHTS CHRISTIAN HEALTH CENTER INC —Columbus, OH
- $15.00 - $17.68 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- English
- Paid holidays
- Health insurance
Quick Apply
CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVES - PART-TIME
Micro Center —Hilliard, OH
- Part-time
- High school diploma or GED
- Typing
- 1 year
- Tuition reimbursement
- Paid time off
Quick Apply
Work from Home Canadian French Bilingual Representative
ACC PREMIERE —Columbus, OH
- $15 - $17 an hour
- Remote
- Mid-level
- High school diploma or GED
- 2 years
- Paid training
- Work from home
Quick Apply
12d
Inbound Customer Retention Representative
TruGreen —Groveport, OH
- $16 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Paid training
- Health insurance
Quick Apply
Patient Care Representative I & II
Gifthealth Inc —Columbus, OH
- $18.26 - $22.37 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Continuous improvement
Quick Apply

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Retention & Customer Care Agent

IQVentures
Dublin, OH

Quick Apply

Job Details

Full-time
$16.50 - $18.00 an hour

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Parental leave
Snacks provided
Vision insurance
401(k) matching
Flexible schedule
Referral program

Qualifications

Spanish
Microsoft Excel
Microsoft Outlook
Call center experience
Employee relationship building
English
High school diploma or GED

Full Job Description

Job Summary

We are seeking a dynamic and motivated Retention & Customer Care Agent to join our team!

IQ Ventures is expanding and seeking motivated Retention & Customer Care Agents who excel at helping customers stay engaged, supported, and on track with their financial obligations.

This role blends customer servicing and account retention with responsible collections activity. Rather than focusing solely on debt recovery, our agents work to understand customer challenges, provide solutions, and retain long-term customer relationships while resolving delinquency.

If you thrive in a role that values empathy, problem-solving, and results—and you’re comfortable having financial conversations that protect both the customer and the business—we want to hear from you.

Paid training, growth opportunities, and strong earning potential are provided.

Schedule

Full-time position with a rotating schedule within Contact Center hours:

Monday–Friday: 8:00 AM – 8:00 PM
Saturday: 11:00 AM – 7:00 PM
Saturdays are rotating (typically 2 Saturday shifts per month are required)
This position begins as fully onsite, with the potential to transition to a fully remote role after 90 days of employment based on performance.

What You’ll Do

Handle inbound and outbound calls focused on customer acquisition, retention, servicing, and account resolution.
Support customers with application processing, account inquiries, billing questions, and service concerns.
Proactively engage customers on past-due or at-risk accounts, working to retain them through education and solutions.
Identify root causes of delinquency and collaborate with customers to establish realistic repayment plans.
Use empathy, active listening, negotiation, and persuasion to encourage payment while preserving the customer relationship.
Educate customers on account terms, expectations, and available financial options.
Accurately document account activity, payment commitments, and customer status.
Meet individual, team, and department performance goals related to servicing, retention, resolution, and dollars collected.
Maintain compliance with company policies, procedures, and applicable regulations.
Build and maintain professional, respectful relationships with customers and teammates.

What We’re Looking For

High School Diploma or equivalent (required).
1+ year of call center experience in customer service, servicing, retention, or collections (strongly preferred).
Ability to confidently handle difficult conversations while remaining solutions-focused.
Strong verbal communication, active listening, and problem-solving skills.
Comfort working in a performance-driven environment with measurable goals.
Ability to manage multiple priorities in a fast-paced setting.
Working knowledge of Word, Excel, Outlook, and similar systems.
Bilingual (English/Spanish) candidates strongly encouraged to apply.
Hospitality or financial services experience a plus.

Physical Requirements

Prolonged sitting with frequent computer and phone use.
Reasonable accommodations will be provided as needed.

What We Offer

Competitive hourly pay plus monthly commission
Paid training and ongoing coaching
Clear paths for advancement and internal promotion
Casual, inclusive, and supportive office culture
Food trucks on-site most days
Breakroom with free snacks
Equal Opportunity Employer

Pay: $16.50 - $18.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Parental leave
Referral program
Vision insurance

Application Question(s):

Are you able to work with a rotating schedule within Contact Center operational hours: Monday–Friday: 8:00 AM – 10:00 PM, Saturday: 11:00 AM – 7:00 PM, Saturdays are rotating (typically 2 Saturday shifts per month are required)

Experience:

Call center: 1 year (Preferred)

Ability to Commute:

Dublin, OH 43017 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in columbus, oh

Retention & Customer Care Agent

Sr. Member Service Representative

Entry Level Sales Representative ($2,500 - $5,000 per sale) No Cold Calling

Outbound Customer Service Representative

Customer Service Representative

Call Center-Guest Recovery Representative

Inbound Sales Representative

Representative, Support Center (Bilingual Spanish)

Call Center Agent

Customer Service Representative - Remote

Collections Representative

Remote Customer Service Representative

Call Center Agent - Entry Level

Customer Service Representative/Will Call Associate

Enrollment Administrator - Customer Support for Learning and Development

Customer Service Representative

CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVES - PART-TIME

Work from Home Canadian French Bilingual Representative

Inbound Customer Retention Representative

Patient Care Representative I & II

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