Technical Support Specialist
Proteam Solutions —Columbus, OH
- Mid-level
- Windows
- 3 years
Quick Apply
Receptionist
Friendship Village of Dublin —Dublin, OH
- Part-time
- Basic math
- English
- Office
Quick Apply
IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
- $60,000 - $72,000 a year
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
8d
Help Desk Support Specialist
Franklin International —Columbus, OH
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Helpdesk Technician
American business solutions inc —Columbus, OH
- $17 - $18 an hour
- Contract
- Microsoft Office
- In-person
- Communication skills
Quick Apply
Front Desk Staff
siefert family Dentistry —Columbus, OH
- $20 - $23 an hour
- Full-time
- Bilingual
- Google Workspace
- Microsoft Outlook
- Flexible schedule
Quick Apply
IT Support Specialist
Mid-City Electric —Westerville, OH
- $25 - $29 an hour
- Monday to Friday
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
11d
IT Support Specialist I
Gifthealth Inc —Columbus, OH
- $54,000 - $64,000 a year
- Full-time
- Google Workspace
- HIPAA
- High school diploma or GED
Quick Apply
IT Support Analyst
Upstart Network, Inc. —Columbus, OH
- $42.93 - $58.00 an hour
- Full-time
- Google Workspace
- Mid-level
- Office
- Health savings account
- Employee stock purchase plan
IT Service Support Technician 2
The Ohio State University Wexner Medical Center —Columbus, OH
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid parental leave
- Disability insurance
10d
Receptionist
North Central Mental Health Services, Inc. —Columbus, OH
- From $18 an hour
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
- Free parking
- AD&D insurance
Speech-Language Pathologist
eLuma, LLC —Columbus, OH
- $50 - $60 an hour
- Choose your own hours
- Hybrid work
- School experience
- Computer literacy
- Mid-level
- Continuing education credits
- Flexible schedule
Quick Apply
5d
Product Specialist
Health Care Logistics —Grove City, OH
- Full-time
- Mid-level
- Office
- Quality control
Quick Apply
4d
Childcare Teacher - Choose Your Schedule
College Tutors —Worthington, OH
- $17 - $19 an hour
- Choose your own hours
- Background check
- Classroom
- 18 years or older
- Paid orientation
- Flexible schedule
5d
Project Coordinator
Confidential —Gahanna, OH
- $24 - $32 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
11d
Leasing Specialist
The NRP Group —Columbus, OH
- Weekends as needed
- Mid-level
- Reliable transportation
- Paid parental leave
- Paid holidays
Quick Apply
Specialist, IT Restaurant Support
Chipotle —Columbus, OH
- $22.59 - $28.37 an hour
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Patient Registration Representative
OhioHealth —Dublin, OH
- Part-time
- Hospital
- Computer literacy
- High school diploma or GED
5d
Patient Service/Front Desk Coordinator
MyEyeDr. —Columbus, OH
- Part-time
- Administrative experience
- Computer skills
- Communication skills
11d
NIGHT AUDITOR
FAIRFIELD - COLUMBUS EAST —Reynoldsburg, OH
- $16.00 - $16.50 an hour
- Part-time
- Computer literacy
- Basic math
- Hotel
Quick Apply
12d

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computer help desk support jobs near columbus, oh

Technical Support Specialist

Proteam Solutions
Columbus, OH

Quick Apply

Job Details

Qualifications

Computer operation
Customer relationship building
Phone communication
Client rapport building
Equipment troubleshooting
Windows
Desktop applications
Customer support
Productivity software
Technical Proficiency

Full Job Description

Store Technology Support Specialist (Help Desk)

Remote Columbus, OH

We are seeking a customer-focused and technically savvy Store Technology Support Specialist to provide frontline support for retail store technology systems and operations. This is a highly phone-intensive role requiring exceptional communication, problem-solving, and customer service skills. The ideal candidate thrives in a fast-paced support environment, enjoys helping others, and can confidently troubleshoot technical and operational issues while maintaining a positive customer experience.

This position serves as the first point of contact for store associates requiring assistance with hardware, software, point-of-sale (POS), networking, and procedural issues. Success in this role requires strong troubleshooting abilities, attention to detail, accurate documentation, and the ability to remain composed during both routine and urgent situations.

Key Responsibilities

Customer Support & Issue Resolution

Serve as the primary support contact for retail store associates experiencing technology-related issues.
Provide high-quality customer service while managing a high volume of inbound phone calls.
Utilize effective probing and diagnostic questioning techniques to identify root causes and determine appropriate solutions.
Guide store personnel through first-level troubleshooting procedures for hardware, software, network, and operational issues.
Resolve incidents whenever possible or escalate complex issues to Tier 2 technical support teams.

Troubleshooting & Technical Support

Diagnose and troubleshoot POS systems, store hardware, software applications, telecommunications equipment, and network connectivity issues.
Support Apple iOS devices, handheld equipment, tablets, mobile devices, and related applications.
Investigate system alerts, outages, updates, and service interruptions to provide timely resolutions.
Take appropriate action during emergency and business-critical situations to minimize operational disruptions.

Documentation & Process Management

Accurately document incidents, troubleshooting activities, resolutions, and escalations within support systems.
Maintain detailed records that support issue tracking, reporting, and future problem resolution.
Identify recurring issues and communicate trends to technical analysts and leadership teams.
Follow established support procedures while ensuring compliance with service standards.

Corporate & Cross-Functional Support

Provide technical support assistance to corporate associates through email and other communication channels.
Continuously expand knowledge of store technology systems, hardware, software applications, and operational processes.
Collaborate with Store Technology Services teams to improve support processes and customer experience.

Qualifications

Required

Minimum of 3 years of experience in a Help Desk, Technical Support, Service Desk, or Customer Support environment.
Exceptional verbal and written communication skills.
Strong customer service and interpersonal skills with the ability to build rapport quickly over the phone.
Experience troubleshooting hardware, software, networking, or POS-related issues.
Basic understanding of computer hardware, networking concepts, and system configurations.
Strong analytical and problem-solving skills.
Ability to multitask and manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications and Windows operating systems.
High School Diploma, Trade School Certification, Associate Degree, or equivalent related experience.

Preferred

Experience supporting retail technology environments.
Knowledge of Apple iOS devices and mobile technologies.
Experience supporting Point-of-Sale (POS) hardware and software.
Understanding of telecommunications equipment, wiring, and related services.
Experience using remote access and remote troubleshooting tools.

Required Candidate Screening Criteria

All candidates must include a typing test score of 50 WPM or higher on their resume.

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Work Location: In person

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computer help desk support jobs in columbus, oh

Technical Support Specialist

Receptionist

IT Help Desk Technician II

Help Desk Support Specialist

IT Helpdesk Technician

Front Desk Staff

IT Support Specialist

IT Support Specialist I

IT Support Analyst

IT Service Support Technician 2

Receptionist

Speech-Language Pathologist

Product Specialist

Childcare Teacher - Choose Your Schedule

Project Coordinator

Leasing Specialist

Specialist, IT Restaurant Support

Patient Registration Representative

Patient Service/Front Desk Coordinator

NIGHT AUDITOR

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Store Technology Support Specialist (Help Desk)

Key Responsibilities

Customer Support & Issue Resolution

Troubleshooting & Technical Support

Documentation & Process Management

Corporate & Cross-Functional Support

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