Top 55 Configuration analyst 2 / Jobs in Columbus, Oh

IT Help Desk (Remote)
Proteam Solutions Inc. —Columbus, OH
- $20 - $22 an hour
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
Quick Apply
IT Service Support Analyst 2
The Ohio State University —Columbus, OH
- Full-time
- Background check
- Classroom
- Computer science
4d
Associate Applications Analyst
Bath & Body Works —Columbus, OH
- $73,000 - $107,800 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Store discount
- Paid parental leave
12d
Risk Systems Analyst
Heartland Bank —Whitehall, OH
- System design
- Mid-level
- Office
- Paid parental leave
- Employee stock purchase plan
Client Support Desk Analyst
defi AUTO LLC —Columbus, OH
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
11d
Epic HIM Analyst (Information Technologist 3) - 20039348
State of Ohio - Behavioral Health —Columbus, OH
- $34.53 an hour
- Online Application
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
4d
Finance Technical Analyst
Columbus State Community College —Columbus, OH
- $68,000 a year
- Full-time
- ERP systems
- Mid-level
- Finance
Instructional Technology Analyst
The Ohio State University —Columbus, OH
- $58,700 - $77,200 a year
- Weekends as needed
- Background check
- Classroom
- Management
1d
Sr. PeopleSoft Analyst
Excel Softech —Dublin, OH
- Senior level
Implementation Analyst I
DHL —Westerville, OH
- $70,000 - $115,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
Senior Analyst – GMPD IT Strategy Integration
Cardinal Health —Dublin, OH
- $80,500 - $103,410 a year
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
3d
HRIS Manager
FlightSafety International —Columbus, OH
- Office
- Bachelor's degree
- Business Administration
Computer Network Defense Analyst
AGE Solutions —Columbus, OH
- From $85,000 a year
- Writing skills
- Mid-level
- Continuous improvement
- Paid training
- Paid parental leave
Quick Apply
IT Consultant
viva —Columbus, OH
- $106.11 - $111.11 an hour
- Computer science
- 7 years
- Azure
5d
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply
ServiceNow QA Test Engineer
Delan Associates, Inc —Columbus, OH
- Contract
- Mid-level
- Quality control
- In-person
Quick Apply
Epic Certified Radiant Senior Analyst
Accenture —Columbus, OH
- $50,800 - $150,400 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- US work authorization
- Paid holidays
- Disability insurance
Epic Certified Analyst - EpicCare Cadence & Prelude 6164543
Accenture —Columbus, OH
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- US work authorization
- Disability insurance
- Health insurance
Yardi Technical Analyst Hybrid
National Church Residences —Dublin, OH
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Computer literacy
- Health savings account
- AD&D insurance
Quick Apply
1d
Senior Privacy Analyst - Columbus, OH
Victoria's Secret —Reynoldsburg, OH
- $86,800 - $117,600 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office

I want to receive the latest job alert for configuration analyst 2 / in columbus, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

configuration analyst 2 / jobs near columbus, oh

IT Help Desk (Remote)

Proteam Solutions Inc.
Columbus, OH

Quick Apply

Job Details

Full-time | Contract
$20 - $22 an hour

Qualifications

Computer operation
Phone communication
Client rapport building
Equipment troubleshooting
Windows
Desktop applications
POS
Customer support
Productivity software
Technical Proficiency
Help desk
Client interaction via phone calls

Full Job Description

Store Technology Support Specialist (Help Desk)

Remote Columbus, OH

We are seeking a customer-focused and technically savvy Store Technology Support Specialist to provide frontline support for retail store technology systems and operations. This is a highly phone-intensive role requiring exceptional communication, problem-solving, and customer service skills. The ideal candidate thrives in a fast-paced support environment, enjoys helping others, and can confidently troubleshoot technical and operational issues while maintaining a positive customer experience.

This position serves as the first point of contact for store associates requiring assistance with hardware, software, point-of-sale (POS), networking, and procedural issues. Success in this role requires strong troubleshooting abilities, attention to detail, accurate documentation, and the ability to remain composed during both routine and urgent situations.

Key ResponsibilitiesCustomer Support & Issue Resolution

Serve as the primary support contact for retail store associates experiencing technology-related issues.
Provide high-quality customer service while managing a high volume of inbound phone calls.
Utilize effective probing and diagnostic questioning techniques to identify root causes and determine appropriate solutions.
Guide store personnel through first-level troubleshooting procedures for hardware, software, network, and operational issues.
Resolve incidents whenever possible or escalate complex issues to Tier 2 technical support teams.

Troubleshooting & Technical Support

Diagnose and troubleshoot POS systems, store hardware, software applications, telecommunications equipment, and network connectivity issues.
Support Apple iOS devices, handheld equipment, tablets, mobile devices, and related applications.
Investigate system alerts, outages, updates, and service interruptions to provide timely resolutions.
Take appropriate action during emergency and business-critical situations to minimize operational disruptions.

Documentation & Process Management

Accurately document incidents, troubleshooting activities, resolutions, and escalations within support systems.
Maintain detailed records that support issue tracking, reporting, and future problem resolution.
Identify recurring issues and communicate trends to technical analysts and leadership teams.
Follow established support procedures while ensuring compliance with service standards.

Corporate & Cross-Functional Support

Provide technical support assistance to corporate associates through email and other communication channels.
Continuously expand knowledge of store technology systems, hardware, software applications, and operational processes.
Collaborate with Store Technology Services teams to improve support processes and customer experience.

QualificationsRequired

Minimum of 3 years of experience in a Help Desk, Technical Support, Service Desk, or Customer Support environment.
Exceptional verbal and written communication skills.
Strong customer service and interpersonal skills with the ability to build rapport quickly over the phone.
Experience troubleshooting hardware, software, networking, or POS-related issues.
Basic understanding of computer hardware, networking concepts, and system configurations.
Strong analytical and problem-solving skills.
Ability to multitask and manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications and Windows operating systems.
High School Diploma, Trade School Certification, Associate Degree, or equivalent related experience.

Preferred

Experience supporting retail technology environments.
Knowledge of Apple iOS devices and mobile technologies.
Experience supporting Point-of-Sale (POS) hardware and software.
Understanding of telecommunications equipment, wiring, and related services.
Experience using remote access and remote troubleshooting tools.

Required Candidate Screening Criteria

All candidates must include a typing test score of 50 WPM or higher on their resume.

#PSI3

Job Types: Full-time, Contract

Pay: $20.00 - $22.00 per hour

Experience:

POS: 2 years (Required)
Help desk: 2 years (Required)

Location:

Columbus, OH (Required)

Work Location: Remote

Quick Apply

Refine Your Search

configuration analyst 2 / jobs in columbus, oh

IT Help Desk (Remote)

IT Service Support Analyst 2

Associate Applications Analyst

Risk Systems Analyst

Client Support Desk Analyst

Epic HIM Analyst (Information Technologist 3) - 20039348

Finance Technical Analyst

Instructional Technology Analyst

Sr. PeopleSoft Analyst

Implementation Analyst I

Senior Analyst – GMPD IT Strategy Integration

HRIS Manager

Computer Network Defense Analyst

IT Consultant

POS Support Agent

ServiceNow QA Test Engineer

Epic Certified Radiant Senior Analyst

Epic Certified Analyst - EpicCare Cadence & Prelude 6164543

Yardi Technical Analyst Hybrid

Senior Privacy Analyst - Columbus, OH

I want to receive the latest job alert for configuration analyst 2 / in columbus, oh

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected