Client Resource Coordinator 2
Johnson Controls —Dublin, OH
- $26.06 - $35.79 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Team management
- Paid holidays
- Health insurance
Customer Service Lead Coordinator
Aramark —Groveport, OH
- $22 - $25 an hour
- Writing skills
- Mid-level
- Organizational skills
- Disability insurance
- Health insurance
Customer Experience Coordinator (Part-Time) - Columbus, OH (Easton)
Veterinary Emergency Group (VEG) —Columbus, OH
- Part-time
- Hospital
- Computer skills
- 1 year
- Travel reimbursement
- Continuing education credits
Customer Service Coordinator
TQL —Columbus, OH
- From $16.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Quick Apply
1d
Customer Experience Coordinator - Columbus, OH (Easton)
Veterinary Emergency Group (VEG) —Columbus, OH
- Weekends as needed
- Hospital
- Computer skills
- 1 year
- Travel reimbursement
- Continuing education credits
National Accounts Service Coordinator
KANAWHA SCALES & SYSTEMS LLC —Columbus, OH
- $22 - $24 an hour
- Overtime
- 5 years
- ERP systems
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Front Desk Campus Support Coordinator (On-site in Columbus)
Arizona College of Nursing —Columbus, OH
- Full-time
- School experience
- Writing skills
- HIPAA
- Health insurance
- Dental insurance
Front Desk/ Office Coordinator (+ Leadership Growth Opportunity)
Pure Health Aesthetics & Wellness —Lewis Center, OH
- $22 - $25 an hour
- Full-time
- Clinic
- In-person
- Communication skills
- Profit sharing
- Paid holidays
Quick Apply
5d
Account Ops Coordinator
CBRE —New Albany, OH
- $21.64 - $25.96 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Health insurance
- Dental insurance
Part-Time ReStore Intake Coordinator
Habitat for Humanity MidOhio —Columbus, OH
- $16 - $18 an hour
- Part-time
- English
- Office
- Residential
- Paid time off
- Parental leave
Quick Apply
3d
Front Desk Coordinator
Southmoor Dental Group —Columbus, OH
- Full-time
- Dental office
- High school diploma or GED
- Quality control
- 401(k)
- Paid time off
Customer Relations Coordinator
Forward Air —Groveport, OH
- $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
1d
Service Coordinator
JSET Automated Technologies —Columbus, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Dental insurance
- 401(k)
Quick Apply
Front Desk Coordinator
IVX Health —Grove City, OH
- Part-time
- Mid-level
- Administrative experience
- High school diploma or GED
- Continuing education credits
- Health savings account
Quick Apply
8d
Front Desk Coordinator
Columbus Aesthetic & Plastic Surgery Inc —Gahanna, OH
- $17 - $19 an hour
- Full-time
- Surgery
- HIPAA
- Entry level
- Profit sharing
- Paid holidays
Quick Apply
Front Desk Coordinator / Treatment Plan Coordinator
Stonecreek Dental Care —Pickerington, OH
- Full-time
- Dental office
- High school diploma or GED
- Quality control
- 401(k)
- Paid time off
13d
Front Desk Coordinator
Lone Peak Dental Group —Columbus, OH
- $18 - $19 an hour
- 8 hour shift
- Mid-level
- Children
- Pediatrics
- Paid holidays
- Health insurance
Quick Apply
6d
Supplier Relations Coordinator
Vantage Point Logistics (VPL) —Westerville, OH
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Continuous improvement
Quick Apply
8d
Front Desk Receptionist / Patient Experience Coordinator
Atlas Rising —Westerville, OH
- $18 - $23 an hour
- Email
- Administrative experience
- In-person
- Communication skills
- Paid time off
- Employee discount
Quick Apply
4d
Account Services Coordinator
Greencrest —Columbus, OH
- Email
- Marketing
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- Office

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Client Resource Coordinator 2

Johnson Controls -
Dublin, OH

Apply Now

Job Details

Full-time
$26.06 - $35.79 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance
Employee discount

Qualifications

Customer communication
High school diploma or GED
Team management

Full Job Description

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer

Competitive pay
Paid vacation, holidays, and sick time
Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Scheduling and management support
JCI Employee discount programs (The Loop by Perk Spot)

What you will do

Under direct supervision of the Area Resource Manager, the HVAC Customer Resource Coordinator receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

How you will do it

This position is on site preferred.
Receives customer requests for unscheduled or scheduled service.
Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
Communicates the action plan and services to be provided directly to the customer.
Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Debrief activities daily.
Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians
Follows up on activities to ensure completion in an established timeframe.
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
Scheduled Service Visits – on time.
Parts ordering/PO creation support.
Start-up support.
Customer PO confirmation.
WIP Management.
Reconcile exceptions (SIR and AP).
Attend daily team huddles
Attend weekly planning/scheduling meetings.
Assist with monitoring of time and expense reporting submission.
Review and correct unassociated time for timesheets for technicians.
Other duties and administrative activities as assigned.

What we look for

Required

High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. and demonstrate solid organizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate with both internal and external clients.
Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
Able to prioritize work activities based on financial impact to desired business goals.
Able to influence diverse teams to accomplish tasks/goals.

Preferred

Associate degree.
Experience and/or basic project accounting or costing principles.

HIRING HOURLY RANGE: $26.06 - 35.79 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Apply Now

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