Top 153 Customer engagement specialist Jobs in Columbus, Oh

Customer Experience Specialist - Emergency Departments
OhioHealth —Columbus, OH
- Full-time
- Microsoft Word
- Nursing
- Microsoft Excel
Customer Experience Specialist, Home Lending
Upstart Network, Inc. —Columbus, OH
- $23.41 - $31.20 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Travel
- Health savings account
- Employee stock purchase plan
5d
Collection Specialist
Phillips & Cohen Associates Ltd. —Gahanna, OH
- From $20 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- High school diploma or GED
- Analysis skills
- Free parking
- Health insurance
Quick Apply
Financial Professional - Career Transition Opportunity
Equitable Advisors —Columbus, OH
- $24,000 - $125,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- US work authorization
- Health savings account
- Health insurance
Quick Apply
Maintenance Specialist
Novolex —Columbus, OH
- $29.45 - $36.50 an hour
- Urgently hiring
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
8d
Business Development Specialist Engineering & Facilities Maintenance
On-Board Companies —Columbus, OH
- $50 - $60 an hour
- Full-time
- Office
- 3 years
- Ability to climb stairs
- Paid holidays
- Health insurance
Quick Apply
Associate Specialist Procurement
Abbott Laboratories —Columbus, OH
- $50,700 - $101,300 a year
- Full-time
- Customer service
- Mid-level
- Finance
- Health insurance
- Tuition reimbursement
Engagement Specialist for Faith Mission on 8th Avenue
Lutheran Social Services of Central Ohio —Columbus, OH
- From $20 an hour
- Full-time
- Experience working with individuals with disabilities
- Sanitation
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Engagement Specialist - Ohio State University
Legends Global —Columbus, OH
- Weekends as needed
- Marketing
- Mid-level
- Project management
- Disability insurance
- Health insurance
Community Specialist | Polaris Fashion Place
Lululemon —Columbus, OH
- $20.00 - $25.01 an hour
- Weekends as needed
- High school diploma or GED
- Travel
- US work authorization
- Health insurance
- Dental insurance
Senior Engagement Specialist - The Ohio State University
Legends Global —Columbus, OH
- Full-time
- Analysis skills
- University
- Bachelor's degree
- Disability insurance
- Health insurance
10d
Specialist, Strategic Sourcing
US AMR-Jones Lang LaSalle Americas, Inc. —Columbus, OH
- $93,000 - $115,000 a year
- Online Application
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Quick Apply
Quality Assurance Specialist
Hims & Hers —New Albany, OH
- Full-time
- Remote
- Mid-level
- 3 years
- Analysis skills
- Employee stock purchase plan
- Health insurance
3d
Specialist, Marketing Information Management (Marketing Operations)
Nationwide —Columbus, OH
- 8 hour shift
- Hybrid work
- 5 years
- Mid-level
- Office
- Paid holidays
- Disability insurance
5d
Client Service Professional - Retail Focus
RR Donnelley —Columbus, OH
- $39,100 - $54,700 a year
- Weekends as needed
- Remote
- Word processing
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
3d
Outreach Engagement Specialist: part-time/weekends
MARYHAVEN,INC —Columbus, OH
- Part-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Continuing education credits
- Paid holidays
Quick Apply
Sales Enablement Communications Specialist
U.S. Bank National Association —Columbus, OH
- $92,820 - $109,200 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
- Paid holidays
- Disability insurance
2d
Specialist, Data Solution Analyst - NF IIR
Nationwide —Columbus, OH
- 8 hour shift
- Hybrid work
- Computer science
- Computer Science
- Writing skills
- Paid holidays
- Disability insurance
Youth Engagement Specialist (20/24 hrs.) - Driving Park Branch
Columbus Metropolitan Library —Columbus, OH
- $21.49 - $28.89 an hour
- Part-time
- Customer service
- Computer literacy
- Merchandising
- Health insurance
- Dental insurance
9d
E-Commerce Support Specialist
Medical Service Company —Lewis Center, OH
- $20.00 - $24.75 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply

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Customer Experience Specialist - Emergency Departments

OhioHealth -
Columbus, OH

Apply Now

Job Details

Full-time

Qualifications

Project management experience in education
Bachelor's degree
Task prioritization
Project management experience in healthcare
Instructor-led training (training delivery method)
Management consulting

Full Job Description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

Reporting to the Director, Customer Experience and Hospitality Services, the Customer Experience Specialist is a strategic partner responsible for leading the development, coordination, execution, and management of strategic consulting in support of the care site and OhioHealth Customer Experience Office, geared towards creating a world class experience across all touch points and interactions for patients, families, providers and associates through leadership/cultural engagement, service excellence, and continuous improvement. In conjunction with the key organizational leaders and constituents, leads the implementation of organizational strategic initiatives, education/training, and continuous improvement efforts to enhance the customer experience and organizational performance leveraging Lean Six Sigma, Change Management, and other leading improvement approaches. This includes providing strategic consulting services and expertise in the emergency department areas; the development and widespread deployment of educational/training programs; creating, executing, and innovating service/operational excellence standards and best practices and interpreting data and other performance indicators. Leads the development and coordination of leadership and workforce symposiums relevant to the organizational experience. The Customer Experience Specialist will help to develop and facilitate the continuous improvement in key strategic areas across the system emergency departments.

Responsibilities And Duties:

Strategic Consulting Strategic leader responsible for leading the development, coordination, execution, and management of system wide strategic consulting and training initiatives for the care site and OhioHealth Customer Experience Office In conjunction with the key organizational leaders and constituents, leads the implementation of organizational strategic initiatives and efforts to enhance the customer experience and organizational performance Lead, facilitate and coordinate cross functional continuous improvement and transformational projects leveraging Lean, Six Sigma, Change Management, and other leading improvement approaches to analyze performance indicators to identify/prioritize opportunities for improvement, and develop and implement action plans. Lead and facilitate multidisciplinary customer focus groups to glean voice of the customer and identify areas of opportunity and optimization for inpatient, outpatient or emergency department areas Provides coaching, organizational support, and access to experience improvement best practices and resources i.e., Press Ganey Solution Starters, Beryl Institute, Advisory Board, IHI, Studer, and other s Inform and support execution of change management strategy and build buy in for internal standards and systems changes by facilitating workshops with care site leaders and organizational constituents Develop execute, facilitate, and govern key customer experience committees and integrate into organizational structure Develops comprehensive presentations and status reports for senior leadership in support of key strategic initiatives, including but not limited to Executive Team Meetings, and other key forums Serves as a liaison to the Customer Experience Office, supports the Customer Experience Office delivery model and customer experience initiatives Participate in long and short-term program development and strategic planning, develop strategies and tactics to ensure desirable deliverables, and coordinate/assign resources Training/Education Management In partnership with organizational learning and other constituents, leads the design and implementation of a robust customer experience training strategy across the system leveraging world class experience practices and focused on leadership/cultural engagement, service excellence, and continuous improvement; including but not limited to new associate orientation, leadership and provider workshops, annual LMS competency, and system-level associate enrichment. Craft and support execution of implementation, communication, and education plan to ensure timely development, testing and training around new processes and new system deployments Creates, develops, evaluates, and updates training materials and curriculum for Customer Experience Office Leads and facilitates small and large-group Meetings and trainings relevant to the customer experience Participate in activities designed to promote professional growth and other duties and special projects as assigned

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications:

Bachelor's Degree (Required)

Additional Job Description:

SPECIALIZED KNOWLEDGE

Healthcare Administration, Business Administration, Nursing or related/appropriate area required Master's Degree preferred Project Management training/required (PMP preferred)Facilitation/training required Lean, Six Sigma and/or Change Management training/ Certification preferred (i.e., Green or Black Belt)Minimum of 3 + years of relevant professional Experience in leadership, healthcare administration, operations improvement, organizational development, and/or consulting position Professional work Experience in the training and development profession Requires large scale project management Experience and training (PMP preferred)Healthcare and customer service Experience required Understanding of service, retail and/or hospitality industry best practices (i.e., Disney, Studer)Facilitation/training required, including curriculum development Lean, Six Sigma and/or Change Management training/ Certification preferred (i.e., Green or Black Belt)Public speaking skills and ability to develop contextually rich and visually compelling presentations to communicate complex concepts Healthcare knowledge and Experience Understanding of service, retail and/or hospitality industry best practices (i.e., Disney, Studer) Computer proficiency and Experience in the following environments Microsoft Word, PowerPoint, Excel, Visio, Project Exceptionally strong analytic abilities, with a proven track record of driving insightful findings from quantitative and qualitative data This is a detailed-oriented, member-facing role that requires multi-tasking and effective communication to deliver first class results. Proactive planning, smart strategy, political savviness, and practical thinking Strong interpersonal and organizational skills, including oral and written communication Ability to develop specific goals and plans to prioritize, organize, and accomplish tasks.

Work Shift:

Day

Scheduled Weekly Hours :

Department

Admin - Emergency Department

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

Apply Now

Refine Your Search

customer engagement specialist jobs in columbus, oh

Customer Experience Specialist - Emergency Departments

Customer Experience Specialist, Home Lending

Collection Specialist

Financial Professional - Career Transition Opportunity

Maintenance Specialist

Business Development Specialist Engineering & Facilities Maintenance

Associate Specialist Procurement

Engagement Specialist for Faith Mission on 8th Avenue

Engagement Specialist - Ohio State University

Community Specialist | Polaris Fashion Place

Senior Engagement Specialist - The Ohio State University

Specialist, Strategic Sourcing

Quality Assurance Specialist

Specialist, Marketing Information Management (Marketing Operations)

Client Service Professional - Retail Focus

Outreach Engagement Specialist: part-time/weekends

Sales Enablement Communications Specialist

Specialist, Data Solution Analyst - NF IIR

Youth Engagement Specialist (20/24 hrs.) - Driving Park Branch

E-Commerce Support Specialist

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