Top 60 Customer support & client services managers Jobs in Columbus, Oh

Client Scheduling - Client Scheduling Team Lead
Veritext —Columbus, OH
- $25.50 - $30.00 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Mentoring
- Paid parental leave
- Disability insurance
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14d
Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
- Full-time
- No experience needed
- Mid-level
- Office
- Wellness program
- Health savings account
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Client Service Supervisor
Gallagher —Upper Arlington, OH
- $73,500 - $123,000 a year
- Full-time
- Hybrid work
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Field Support Supervisor, Customer Success
Sidecar Health —Columbus, OH
- Remote
- Mid-level
- Travel
- Reliable transportation
- Paid holidays
- Health insurance
Customer Service Supervisor
DHL —Lockbourne, OH
- $60,000 - $90,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Team management
- Paid holidays
- Health insurance
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Deputy Director, Customer Service
Franklin County Ohio Department of Human Resources —Columbus, OH
- $37.83 an hour
- Full-time
- Background check
- HIPAA
- Bachelor's degree
- Wellness program
- Paid holidays
6d
Deputy Director, Customer Service
Franklin County Department of Human Resources —Columbus, OH
- $37.83 an hour
- Full-time
- Background check
- HIPAA
- Recruiting
6d
Document Services Center Supervisor
Vorys, Sater, Seymour and Pease LLP. —Columbus, OH
- $70,000 - $82,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Paid parental leave
- Disability insurance
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Pharmacy Benefit Management (PBM) Client Experience Manager
CVS Health —Columbus, OH
- $46,988 - $122,400 a year
- Full-time
- 5 years
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
13d
Client Experience Lead
Peak Retirement Planning, Inc. —Columbus, OH
- $70,000 - $120,000 a year
- Full-time
- Management
- Mid-level
- Office
Customer Service Lead Coordinator
Aramark —Groveport, OH
- $22 - $25 an hour
- Writing skills
- Mid-level
- Organizational skills
- Disability insurance
- Health insurance
4d
Manager, Customer Solutions
Impact.com —Columbus, OH
- $90,000 - $110,000 a year
- Hybrid work
- Office
- Mentoring
- Recruiting
- Health insurance
- 401(k)
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Client Service Lead
Peak Retirement Planning, Inc. —Columbus, OH
- $70,000 - $120,000 a year
- Full-time
- Management
- Mid-level
- Office
Customer Service Supervisor
DSV —New Albany, OH
- $70,000 a year
- Full-time
- Research
- Mid-level
- Office
7d
Assistant Leader, Customer Experience
RH —West Jefferson, OH
- $30 - $40 an hour
- Weekends as needed
- Mid-level
- Mentoring
- Leadership
Quick Apply
5d
Customer Success Utilization Manager
KARL STORZ —Columbus, OH
- $82,400 - $107,100 a year
- Email
- Laboratory
- Clean driving record
- Up to 50% travel
- Wellness program
- Paid holidays
3h
Security Client Manager
Allied Universal —Columbus, OH
- $55,000 - $60,000 a year
- Full-time
- Military
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Sr. Client Manager - Employee Benefits
Gallagher Benefit Services —Dublin, OH
- $65,500 - $127,500 a year
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Clinical Client Success Manager
MPOWERHealth —Columbus, OH
- Microsoft Word
- Microsoft Excel
- Office
Quick Apply
Customer Care Manager
Arbor Homes —Worthington, OH
- Full-time
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Paid parental leave
- Health insurance

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Client Scheduling - Client Scheduling Team Lead

Veritext -
Columbus, OH

Quick Apply

Job Details

Full-time
$25.50 - $30.00 an hour
14 days ago

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Productivity software

Full Job Description

At Veritext, we focus on the details – so legal teams can focus on the case.

About the role:
Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. The Client Scheduling Team Lead (Midwest) manages all aspects of deposition scheduling, creating a positive experience for clients and subcontractors prior to proceeding taking place.

What you'll get to do:

Oversee and quality control the calendar department as they:
Schedule proceedings in Vision by way of incoming phone call, email through Front, or Vision Workflow with autogenerated scheduling via Snap Scheduling or MyVeritext
Ensure complete, accurate and consistent information
Follow Standard Data Entry Rules
Understand Location of all parties and how all parties will connect to deposition, whether in person, remote or a combination of the two.
Monitor and assign phone volume, performance and readiness of regional calendar associates
Communicate Operational Excellence goals to members of calendar team with regards to Notice Entry, Phone Calls answered and Front Email conversations
Track Operational Excellence metrics and communicate with team on performance
Closely monitor Case set-ups and assignments and enforce Profile and Case Standing order entry and compliance by members of the calendar team
Train and educate calendar department on Order Entry for services, including but not limited to:
Court Reporter and/or Videographer
Remote or in-person locations and the appropriate services that go with each
Exhibit management requirements
Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met
Master new procedures and training guidelines; offer assistance and mentorship to Calendar team members by communicating via 8x8 chat, holding weekly check-ins and in person assistance
Act as an escalation point of contact within the team for client issues
Exhibit an advanced knowledge and familiarity with client and reporter questions and be able to independently solve more complex scheduling questions
Assist in development and planning of training and support to new staff members on calendar specific tasks
Work directly with Calendar Manager to create optimal workflow, schedules and collaboration between calendar department
Assist in regional and national projects for developing best practices in calendar related activities

The kind of teammate we’re looking for:

3+ years of related experience
Proficiency in MS Office required
Proficiency in relevant software packages and applications
Must possess excellent written and verbal communication skills
Customer service oriented with strong interpersonal skills
Dedicated professional with the ability to respond to requests promptly and accurately
Must be detail oriented, organized and be able to multi-task
Proactive and motivated with strong problem solving and follow up skills
Must be able to work both independently and with a team

What’s in it for you:

Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance
Healthy work-life balance: hybrid work structure, paid time off, Paid Parental Leave, tuition reimbursement and more
Employee equity and referral programs: when we succeed, you succeed!
Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally
Matched 401(k) to help you save for your future
Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
Earned wage access: get a portion of the wages you earned prior to payday
Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!

About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

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Refine Your Search

customer support & client services managers jobs in columbus, oh

Client Scheduling - Client Scheduling Team Lead

Personal Lines Service Team Lead

Client Service Supervisor

Field Support Supervisor, Customer Success

Customer Service Supervisor

Deputy Director, Customer Service

Deputy Director, Customer Service

Document Services Center Supervisor

Pharmacy Benefit Management (PBM) Client Experience Manager

Client Experience Lead

Customer Service Lead Coordinator

Manager, Customer Solutions

Client Service Lead

Customer Service Supervisor

Assistant Leader, Customer Experience

Customer Success Utilization Manager

Security Client Manager

Sr. Client Manager - Employee Benefits

Clinical Client Success Manager

Customer Care Manager

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