Top 62 Director of donor experience Jobs in Columbus, Oh

Manager of Family Services
Lifeline of Ohio —Columbus, OH
- Full-time
- Hybrid work
- Nursing
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Health savings account
Quick Apply
Assistant Director, Ticketing Operations & Systems
CAPA —Columbus, OH
- $65,000 a year
- Weekends as needed
- Background check
- Mid-level
- Analysis skills
Chief Experience and Partnership Officer
Lifeline of Ohio —Columbus, OH
- Weekends as needed
- Hospital
- No experience needed
- Office
- Paid parental leave
- Health savings account
Quick Apply
15h
Director of Development
Ohio Children's Alliance —Columbus, OH
- From $100,000 a year
- Full-time
- Hybrid work
- Marketing
- 5 years
- Master's degree
- Health insurance
- Dental insurance
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Program Director
LifeWise Academy Inc —Columbus, OH
- Part-time
- Mid-level
- Recruiting
- Retirement plan
Assistant Director
Oakmont Education —Columbus, OH
- $50,000 - $65,000 a year
- Full-time
- School experience
- Mid-level
- Master's degree
Quick Apply
Senior Director of Advancement
Directions for Youth & Families —Columbus, OH
- $75,000 - $90,000 a year
- Hybrid work
- Office
- 8 years
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
13d
Assistant Manager of Quality
CSL Plasma —Columbus, OH
- $70,100 - $76,600 a year
- Full-time
- 5 years
- Mid-level
- Clinic
Advancement Operations Specialist
YWCA Columbus —Columbus, OH
- $57,500 - $63,250 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Executive Director
Creative Living —Columbus, OH
- Weekends as needed
- Office
- Master's degree
- Analysis skills
Quick Apply
Development Director, Columbus
Susan G. Komen —Columbus, OH
- $75,000 - $96,000 a year
- Weekends as needed
- Remote
- Marketing
- Customer service
- 5 years
- Paid holidays
- Dental insurance
Development Director
American Heart Association —Columbus, OH
- Full-time
- Hybrid work
- Research
- Mid-level
- 3 years
- Wellness program
- Paid holidays
Director of Development & Fundraising
Central Community House —Columbus, OH
- $75,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
Senior Director of Philanthropy
Otterbein University —Westerville, OH
- $86,000 - $90,000 a year
- Full-time
- 6 years
- Basic math
- Office
- Paid holidays
- Disability insurance
Youth Development Director
Community Development for All People —Columbus, OH
- $50,000 a year
- Full-time
- Bilingual
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
11d
Non Profit Development Director
People Like Me, Inc —Columbus, OH
- $30 - $40 an hour
- Part-time
- Hybrid work
- Background check
- Mid-level
- Driver's License
- Paid time off
Quick Apply
8d
Senior Director of Development, Fisher College Of Business
The Ohio State University —Columbus, OH
- Up to $105,000 a year
- Full-time
- Background check
- Sales
- Pass drug screening
Grants Admninistrator
City of Delaware, OH —Delaware, OH
- $67,350.40 - $94,286.40 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid holidays
- Dental insurance
12d
Director of Development, College of Dentistry
The Ohio State University —Columbus, OH
- Up to $78,660 a year
- Full-time
- Background check
- Sales
- Pass drug screening
Donor Engagement Officer
The Christian and Missionary Alliance —Reynoldsburg, OH
- $86,586 - $105,848 a year
- Full-time
- 3 years
- Senior level
- Leadership
- Paid jury duty
- Health savings account
1d

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Manager of Family Services

Lifeline of Ohio -
Columbus, OH

Quick Apply

Job Details

Full-time

Benefits

Paid parental leave
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Family leave
Parental leave
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Microsoft Excel
Microsoft Outlook
Individual crisis management
Team leadership
Coaching
Workplace dispute resolution
Employee relationship building
Grief counseling
Driver's License
Bachelor's degree
Experience working with individuals with trauma-related disorders
Child & family services
Data interpretation
Microsoft Teams
Working with families
Community relationship building

Full Job Description

Description:

Are You Looking for a Mission-Driven Career?

At Lifeline of Ohio, we save and enhance lives through the gift of organ, eye, and tissue donation. As the federally designated organ procurement organization serving central and southeastern Ohio, we partner with hospitals, healthcare professionals, donor families, and our community to honor donors and provide hope to those waiting for a transplant.

We are seeking a compassionate, strategic, and results-oriented Manager of Family Services and Authorization to join our team.

Position Overview

Consistent with the mission, vision, and values of Lifeline of Ohio, the Manager of Family Services and Authorization provides leadership, oversight, and strategic direction for family services, authorization practices, donor family support, and donation conversations throughout the organ and tissue donation process.

This position leads and develops a team of Family Services Coordinators (FSCs), serves as a subject matter expert in authorization and donor family communication, and is responsible for driving excellence in family-centered care, authorization outcomes, quality improvement, staff development, and regulatory compliance.

The Manager collaborates with organizational leadership, hospital partners, and multidisciplinary teams to maximize donation opportunities while ensuring donor families are supported with dignity, compassion, and respect.

This is a full-time, benefits-eligible position with a hybrid work schedule that includes on-site, remote, and hospital-based responsibilities throughout Lifeline of Ohio's donation service area. This position reports to the Director of External Partner Relations.

Key Responsibilities

Leadership and Workforce Management

Directly supervise, coach, mentor, and develop Family Services Coordinators (FSCs).
Establish performance expectations, accountability measures, and professional development plans.
Conduct performance evaluations, coaching discussions, and corrective action processes as needed.
Lead recruitment, interviewing, onboarding, and retention efforts.
Foster a positive, collaborative, inclusive, and high-performing team culture.
Develop and manage FSC schedules and on-call rotations to ensure operational coverage.
Assist with departmental budgeting, staffing resource planning, and operational management.

Authorization and Family Services Operations

Provide leadership and oversight of authorization practices and donor family support services.
Serve as the primary authorization resource for FSCs, providing coaching and support during complex authorization discussions and family situations.
Promote best practices in donor family engagement, bereavement support, and donation advocacy.
Coordinate family support strategies with multidisciplinary healthcare teams, including Donation after Circulatory Death (DCD) cases.
Maintain competency in FSC responsibilities and provide operational support, including on-call leadership and direct case involvement when needed.

Quality, Compliance, and Continuous Improvement

Monitor authorization rates, donor family experience outcomes, and departmental performance metrics.
Lead case reviews, non-donor reviews, and process improvement initiatives.
Partner with quality teams to identify trends, conduct root cause analyses, and implement corrective actions.
Ensure documentation accuracy, consistency, and compliance with organizational and regulatory standards.
Maintain compliance with OPTN, CMS, AATB, OSHA, and applicable organizational requirements.

Training and Professional Development

Oversee onboarding, orientation, training, and continuing education programs for FSCs.
Collaborate with Clinical Education and organizational leaders to ensure competency in authorization, family-centered care, and donation best practices.
Promote a culture of continuous learning, accountability, and excellence.

Hospital and Stakeholder Relations

Build and maintain strong relationships with hospital partners and key stakeholders.
Participate in hospital rounding, meetings, educational programs, and collaborative initiatives.
Investigate stakeholder concerns and implement appropriate follow-up and improvement plans.
Represent Lifeline of Ohio at meetings, committees, conferences, and community engagement activities.

Requirements:

Qualifications

Required

Bachelor's degree in social work, psychology, counseling, nursing, healthcare administration, biological sciences, allied health, pastoral care, or a related field.
Minimum of 3–5 years of experience supporting individuals and families experiencing grief, loss, trauma, crisis intervention, end-of-life care, transplantation, donation, or related healthcare services.
Minimum of two years of leadership, supervisory, project leadership, or management experience.
Demonstrated experience coaching, developing, and leading teams.
Strong communication, relationship-building, conflict resolution, and collaboration skills.
Strong critical thinking, problem-solving, and data analysis skills.
Proficiency with Microsoft Office applications, including Outlook, Teams, Word, Excel, and PowerPoint.
Valid driver's license and reliable transportation.

Preferred

Master's degree in a related field.
Organ Procurement Organization (OPO) experience.
Experience with authorization conversations, donor family services, bereavement support, or transplantation.

Work Environment

Hybrid work environment consisting of office, remote, hospital, and community-based settings.
Regular travel throughout Lifeline of Ohio's donation service area.
Occasional evening, weekend, holiday, and on-call leadership responsibilities.
Frequent interaction with individuals and families experiencing grief, loss, trauma, and end-of-life situations.

This position is classified as a high-exposure (clinical) occupation and requires Bloodborne Pathogens Training and Protection. Appropriate personal protective equipment, training, and HBV vaccine access will be provided.

Benefits:

Competitive pay
Affordable and comprehensive Medical, Dental, and Vision Plans (including PPO, HDHP, and HSA)
Generous PTO bank available for immediate use, plus 9 holidays and 2 floating holidays of your choice
Paid Maternity, Paternity, and Family Leave
Free, unlimited access for you and your partner to Maven, a virtual women's & family health platform
Company provided term life, AD&D, short and long term disability insurance coverage
Company paid-for certifications and license renewals
401(k) plan with company match
Performance Bonuses
Organizational dedication to internal advancement and promotion opportunities

Equal Opportunity Employer: Lifeline of Ohio is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected status in employment decisions, including but not limited to recruitment, hiring, compensation, promotion, and termination. We are committed to providing a work environment free from discrimination and harassment, and we strive to foster a diverse and inclusive workplace. This commitment extends to all aspects of employment, including recruitment, selection, job assignment, training, benefits, and advancement opportunities. Lifeline of Ohio complies with all applicable federal, state, and local laws regarding equal employment opportunity.

Quick Apply

Refine Your Search

director of donor experience jobs in columbus, oh

Manager of Family Services

Assistant Director, Ticketing Operations & Systems

Chief Experience and Partnership Officer

Director of Development

Program Director

Assistant Director

Senior Director of Advancement

Assistant Manager of Quality

Advancement Operations Specialist

Executive Director

Development Director, Columbus

Development Director

Director of Development & Fundraising

Senior Director of Philanthropy

Youth Development Director

Non Profit Development Director

Senior Director of Development, Fisher College Of Business

Grants Admninistrator

Director of Development, College of Dentistry

Donor Engagement Officer

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