Top 107 Front desk manager/guest service Jobs in Columbus, Oh

Operations Supervisor
Courtyard Columbus Easton —Columbus, OH
- From $20 an hour
- Full-time
- CPR Certification
- ServSafe
- English
- Free parking
- Health savings account
Quick Apply
1d
Assistant Hotel Front Office Manager- Hilton at Easton
Hilton Columbus at Easton —Columbus, OH
- $50,000 - $60,000 a year
- Full-time
- Background check
- Inventory management
- Ability to walk for extended periods
- Health savings account
- Health insurance
Quick Apply
12d
Front Desk Manager | Columbus MOXY
Columbus Moxy —Columbus, OH
- $50,000 - $55,000 a year
- Weekends as needed
- Spanish
- Sanitation
- English
Quick Apply
Hotel Front Desk
Sonesta —Columbus, OH
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
3-11PM Hotel Front Desk Agent
Embassy Suites Columbus, OH —Columbus, OH
- Weekends as needed
- Hotel
- High school diploma or GED
- 1 year
- Food provided
Quick Apply
9d
Overnight Front Desk (Auditor - Full-Time)
Hyatt Regency Columbus —Columbus, OH
- Weekends as needed
- Hotel
- Entry level
- Free parking
- Commuter assistance
Guest Services Manager
Fairfield Inn & Suites Columbus Airport —Columbus, OH
- $44,000 - $46,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- 401(k)
Quick Apply
Front Desk Manager
Red Roof Inn Grove City —Grove City, OH
- $14 - $18 an hour
- Part-time
- Hospitality
- Hotel
- In-person
- 401(k)
- Paid time off
Quick Apply
6d
Front Desk
National Church Residences —Columbus, OH
- Part-time
- Basic math
- High school diploma or GED
- Analysis skills
Quick Apply
Front Desk Coordinator - Grandview
Face Forward Aesthetics —Columbus, OH
- $17 - $19 an hour
- Full-time
- HIPAA
- Mid-level
- Organizational skills
- Paid training
- Paid parental leave
Quick Apply
7d
Front Desk Manager
Dreamscape Hospitality —Columbus, OH
- Weekends as needed
- Clean driving record
- Ability to walk for extended periods
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Guest Service Representative (Front Desk Agent) - WoodSpring Suites
J&P Hospitality Management, LLC —Urbancrest, OH
- $16 - $18 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Front Desk Agent
Home2 Suites by Hilton Columbus Downtown —Columbus, OH
- $16 a year
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Guest Service Representative
Sonesta —Columbus, OH
- Weekends as needed
- Sales
- Basic math
- Hotel
- Paid parental leave
- Health savings account
8d
General Manager
Courtyard - Columbus Airport —Columbus, OH
- $75,000 - $90,000 a year
- Full-time
- 18 years or older
- Sales
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Guest Services Supv
Le Meridien Columbus, The Joseph —Columbus, OH
- Full-time
- Merchandising
- Mid-level
- Hotel
Wellness Guide.
Panacea Luxury Spa Boutique —Columbus, OH
- 8 hour shift
- High school diploma or GED
- 21 years or older
- Entry level
- Paid training
- Health insurance
Quick Apply
Front Desk Coordinator - Westerville
Face Forward Aesthetics —Westerville, OH
- $17 - $19 an hour
- Full-time
- HIPAA
- Organizational skills
- 1 year
- Paid training
- Paid parental leave
Quick Apply
7d
Front Desk/Guest Service Agent
Image Hotel Management —Canal Winchester, OH
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Hotel
Quick Apply
Assistant General Manager
Courtyard - Columbus Airport —Columbus, OH
- $45,000 - $55,000 a year
- Weekends as needed
- 18 years or older
- Sales
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply

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front desk manager/guest service jobs near columbus, oh

Operations Supervisor

Courtyard Columbus Easton -
Columbus, OH

Quick Apply

Job Details

Full-time
From $20 an hour
1 day ago

Benefits

Free parking
Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount
Referral program

Qualifications

Teamwork
ServSafe
English
Team development
Bachelor's degree
Business operations
Hotel restaurant experience
Delegation

Full Job Description

Position Purpose

Create and maintain a guest-driven hotel that exceeds guest expectations at the Front Desk and Food and Beverage Operations at Courtyard Easton. Provide an atmosphere that inspires the hotel team members to do their best. Oversee the quality process to ensure guest satisfaction through consistent delivery of both quality product and service in accordance with the hotel’s profitability goals while fulfilling the value requirements of the guest. This should be accomplished through the daily execution of the Olshan Properties, Inc. Mission Statement.

What you will be doing

Ensure Financial Success of the Hotel

Protect the financial assets of the hotel by ensuring Internal Audit standards are in place

Lead sales effort of Food and Beverage outlets, promote marketing plans to achieve budgeted covers and average check tracking performance and modify as necessary

Establish credit control with guests, monitor high balances and cash handling procedures

Develop a High Performing Team

Lead training of team members of PMS system, Menu, steps of service, brand requirements etc. Build confidence by role playing and being present to support their learning.

Focus on training service standards and testing execution

Work with Operation managers on each team members progress and together develop a plan to continue to improve confidence and deliver outstanding service

Build a positive high energy culture that promotes excellence, team work, and open communication through bulletin boards, break room, department meetings, daily line-up, all team meetings, Olshan Outreach, birthday’s and anniversaries etc.

Seek team member feedback to improve hotel and team member performance through annual team member survey, and daily interactions.

Recognize outstanding performers

Strive to reduce turnover, evaluate why it’s happening and find ways to positively impact

Deliver Outstanding Guest Experience

Actively participate in the day to day operation of hotel include checking guests in/out and supporting food and beverage service where needed

Deliver on the Brand’s loyalty program and all other Brand initiatives / trainings

Perform above the Brand Guest Satisfaction Scores(GSS) by monitoring guest feedback on Guest Satisfaction Surveys, Trip Advisor etc. track trends that surface. Utilize findings to put actions in place to eliminate future guest issues, recognize outstanding feedback, personally connect with guests complaints to come to a positive resolution

Make sure excellent customer service is provided throughout all steps of reservation, check-in/out process and steps of service in food & beverage areas.

Build a culture where Elite members are recognized, find ways to surprise and delight our guests.

Ensure team is knowledgeable of the hotel, its amenities, Easton Town Center and area businesses

Execute banquet event orders

Be visible in the hotel during peak times connecting and building rapport with guests

Step into operation roles at any Easton Hotel when necessary, lead by example

Maintain Physical Asset and Safety of Guests and Team Members

Make sure property condition, cleanliness, and quality of product and service throughout the hotel meet expectations

Ensure Brand Quality Inspections achieve outstanding results

Ensure safety is a priority; team members are trained in life safety, emergency procedures, tips training, equipment is maintained etc.

Other:

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

The ideal candidate for this position

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Knowledge of hotel operations, including marketing plans, security, and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, rehabilitation plans, budget forecasting, quality assurance programs, hotel law and the development of long-range planning.
Leadership skills to motivate and develop staff and to ensure the accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.
Ability to read, write, speak listen effectively and understand the English language to communicate with management and staff – being persuasive, clear and to the point. Written communication skills to be concise, well organized, complete, clear and understandable in order to formulate complex reports and communicate with the public, staff, corporate offices, and owners.
Ability to move throughout premises and visually inspect conditions including bending, stooping and reaching arms overhead.
Ability to work effectively under time constraints and deadlines.
Ability to travel to various sites on and off hotel property and continuously perform essential job functions.
Ability to remain stationary and concentrate on tasks for long periods of time.
Knowledge of Nexus Payable Systems.
Knowledge of Work Order system
Protect employer’s privacy and data; keep passwords safe.

QUALIFICATION STANDARDS

Education: Bachelor’s Degree or equivalent combination of education/experience

Experience: Minimum of three years hotel experience, preferably in all areas including front office and food & beverage

Licenses or Certificates: CPR Certification, TIPS, ServSafe and First Aid training preferred

Benefits

Generous Paid Time Off
Holiday Pay
Medical
Dental
Vision
401k w/ company match
Educational assistance
Free parking
Employee discounts

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

401(k)
Health savings account
Referral program
Tuition reimbursement

Ability to Relocate:

Columbus, OH 43219: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

front desk manager/guest service jobs in columbus, oh

Operations Supervisor

Assistant Hotel Front Office Manager- Hilton at Easton

Front Desk Manager | Columbus MOXY

Hotel Front Desk

3-11PM Hotel Front Desk Agent

Overnight Front Desk (Auditor - Full-Time)

Guest Services Manager

Front Desk Manager

Front Desk

Front Desk Coordinator - Grandview

Front Desk Manager

Guest Service Representative (Front Desk Agent) - WoodSpring Suites

Front Desk Agent

Guest Service Representative

General Manager

Guest Services Supv

Wellness Guide.

Front Desk Coordinator - Westerville

Front Desk/Guest Service Agent

Assistant General Manager

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