Top 1692 Guest experience manager Jobs in Columbus, Oh

Supervisor, Patient and Family Relations
The Ohio State University Wexner Medical Center —Columbus, OH
- Full-time
- Background check
- Management
- Pass drug screening
- Paid parental leave
- Disability insurance
General Manager, Area
SSA Group —Powell, OH
- $120,000 - $135,000 a year
- Weekends as needed
- Up to 50% travel
- Ability to walk for extended periods
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
Guest Services Manager
Fairfield Inn & Suites Columbus Airport —Columbus, OH
- $44,000 - $46,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- 401(k)
Quick Apply
11d
Assistant General Manager
Drury Hotels Company LLC —Dublin, OH
- Full-time
- Mid-level
- Hotel
- Supervising experience
- Health insurance
- Dental insurance
Front Desk Manager
Sonesta —Columbus, OH
- Full-time
- Mid-level
- Hotel
- Team management
- Paid parental leave
- Health savings account
8d
Store Manager
Stor All Self Storage —Columbus, OH
- $14 - $15 an hour
- Background check
- Computer literacy
- Mid-level
- Paid training
- Health insurance
Quick Apply
General Manager
Steak 'n Shake Powell —Powell, OH
- Full-time
- 18 years or older
- Mid-level
- 3 years
- Paid training
- Health savings account
Quick Apply
12d
Hair Stylist - Georgesville Square
Great Clips —Columbus, OH
- $25 - $35 an hour
- Part-time
- Barbering License
- Cosmetology License
- Entry level
- Opportunities for advancement
Hair Stylist - University City
Great Clips —Columbus, OH
- $25 - $35 an hour
- Part-time
- Barbering License
- Cosmetology License
- Entry level
- Opportunities for advancement
Hair Stylist - Grandview
Great Clips —Columbus, OH
- $25 - $35 an hour
- Part-time
- Barbering License
- Cosmetology License
- Entry level
- Opportunities for advancement
Hair Stylist - Buckeye Grove
Great Clips —Grove City, OH
- $25 - $35 an hour
- Part-time
- Barbering License
- Cosmetology License
- Entry level
- Opportunities for advancement
Restaurant General Manager - 43015
GOAT RESTAURANT GROUP —Delaware, OH
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Quick service & fast food restaurant
- In-person
- Paid training
- Health insurance
Quick Apply
10d
Hair Stylist - Bexley Retail
Great Clips —Bexley, OH
- $25 - $35 an hour
- Part-time
- Barbering License
- Cosmetology License
- Entry level
- Opportunities for advancement
Assistant Manager
Valvoline Inc —Columbus, OH
- $21.25 an hour
- Inventory management
- English
- Mid-level
- Paid training
- Health savings account
Store Manager Growing Columbus Market!
GRAETERS ICE CREAM COMPANY —Columbus, OH
- Serving
- 5 years
- Merchandising
- Disability insurance
- Paid time off
Hair Stylist - Olentangy Crossings
Great Clips —Lewis Center, OH
- $25 - $35 an hour
- Part-time
- Barbering License
- Cosmetology License
- Entry level
- Opportunities for advancement
Assistant Manager
Valvoline Inc —Pickerington, OH
- $21.25 an hour
- Inventory management
- English
- Mid-level
- Paid training
- Health savings account
Restaurant Manager
Dave & Buster's —Columbus, OH
- $55,311 - $65,072 a year
- Weekends as needed
- Mid-level
- Recruiting
- Leadership
- Disability insurance
- Dental insurance
General Manager
Steak 'n Shake East Main St Columbus —Columbus, OH
- $65,000 - $80,000 a year
- Full-time
- 18 years or older
- Mid-level
- 3 years
- Paid training
- Health savings account
Quick Apply
14d
Field Leader(District Manager)
Chipotle —Columbus, OH
- $75,000 - $106,500 a year
- Mid-level
- Restaurant
- Mileage reimbursement
- Health insurance

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guest experience manager jobs near columbus, oh

Supervisor, Patient and Family Relations

The Ohio State University Wexner Medical Center -
Columbus, OH

Apply Now

Job Details

Full-time

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Parental leave
Vision insurance
Loan forgiveness
Retirement plan
Prescription drug insurance

Qualifications

Staff supervision
Management
Managing teams in a customer support role
Phone communication
Team leadership
Frontline customer support management
Schedule management
Decision making
Productivity software

Full Job Description

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected] . If you have questions while submitting an application, please review these frequently asked questions .

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please l og in to Workday to use the internal application process.

Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title:

Supervisor, Patient and Family Relations

Department:

University Hospital | Information Desks

Scope of Position

The Supervisor, Patient and Family Relations at The Ohio State University Wexner Medical Center, is a member of the leadership team and contributes to the development and execution of the organization’s mission, vision and values and strategic plan. This position is responsible for the operations of all first encounters of the hospital including all facets of information desk functions, wayfinding services, patient information, and managing public waiting areas. This position will lead and support a positive patient/guest experience and will focus on developing the front-line team, ensuring the team is providing personalized interactions that each patient expects. In addition, this position is responsible for ensuring Joint Commission standards are in compliance, supporting patient rights and responsibilities, organizational ethics and CMS regulations guidelines related to the complaint process. The Supervisor, Patient and Family Relations, is responsible for ensuring that all patient and family relations staff and volunteers, who are interacting with our patients and families, follow these guidelines while promoting a strong emphasis on empathy and compassionate care. The Supervisor, Patient and Family Relations work collaboratively with directors, managers, administrators, and the medical staff to assure delivery of differentiated, affordable, high quality and personalized health care in an accessible, patient-friendly research focused environment.

Position Summary

The Supervisor, Patient and Family Relations is responsible for providing daily oversight and direction for the operation of all public space areas which support positive first impressions in the OSU Wexner Medical Center guest entrances as well as managing patient flow and guest activity in all waiting spaces, lobby spaces including Rhodes Hall, Doan Hall, Dodd Hall, 12th Ave, and Ross Heart Hospital and waiting spaces in surgery and procedural waiting areas and critical care waiting areas. This includes providing wayfinding services, patient information materials, and answering and a wide range of questions and inquiries from our patients and guests. The Supervisor, Patient and Family Relations recommend and assists in implementing appropriate models of service and assists with resource planning, annual appraisals, and the orientation of new staff. The Supervisor, Patient and Family Relations may cover additional manager responsibilities, as necessary, in the manager’s absence, or should a vacancy occur. The Supervisor, Patient and Family Relations will demonstrate positive interactions with patients, families and staff creating a seamless environment that will model and create an optimum patient experience which will be a positive reflection on overall patient satisfaction.

Minimum Qualifications

Must be available to work Wednesday - Saturday: 8:00 pm - 6:30 am
Bachelor’s degree in a healthcare or business communications related field or equivalent combination of education and experience.
Minimum of three (3) years’ experience in a supervisory role required, demonstrating a progressively responsible role managing front line staff. Four (4) years’ experience in a customer service or patient relations setting required. Ability to use PC and Microsoft Office products software to produce financial and operational projections and develop service coverage schedules.
Evidence of effective interpersonal communication skills, telephone skills, effective decision making, supervisory/leadership skills, organizational skills, and service recovery skills.

Our Comprehensive Employee Benefits Include

An array of retirement plan options, each with a generous employer contribution.
Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
Paid vacation and sick leave, including short and long-term disability and paid parental leave.
Get the most out of the Public Service Loan Forgiveness program.
And much more!

Additional Information:

Location:

University Hospital - Doan Hall (0089)

Position Type:

Regular

Scheduled Hours:

Shift:

Third Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .

The university is an equal opportunity employer, including veterans and disability.

Apply Now

Refine Your Search

guest experience manager jobs in columbus, oh

Supervisor, Patient and Family Relations

General Manager, Area

Guest Services Manager

Assistant General Manager

Front Desk Manager

Store Manager

General Manager

Hair Stylist - Georgesville Square

Hair Stylist - University City

Hair Stylist - Grandview

Hair Stylist - Buckeye Grove

Restaurant General Manager - 43015

Hair Stylist - Bexley Retail

Assistant Manager

Store Manager Growing Columbus Market!

Hair Stylist - Olentangy Crossings

Assistant Manager

Restaurant Manager

General Manager

Field Leader(District Manager)

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