Top 420 Head, access & tech services Jobs in Columbus, Oh

Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Contract
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Virtual Executive Assistant
Johnson's Real Ice Cream —Bexley, OH
- $65,000 - $75,000 a year
- Full-time
- Remote
- English
- Research
- Mid-level
Quick Apply
2d
Remote Energy Efficiency Customer Support Specialist
CLEAResult Consulting Inc. —Columbus, OH
- $17 an hour
- Full-time
- Remote
- Sales
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
2d
DCO Tech, Compute Services
Amazon Data Services, Inc. - A19 —Columbus, OH
- $30 - $54 an hour
- 8 hour shift
- Up to 50% travel
- Mid-level
- Continuous improvement
- AD&D insurance
- Health insurance
11d
Robotic Operations Support Specialist, weekend shift
Path Robotics —Columbus, OH
- $60,000 - $72,000 a year
- Full-time
- Spanish
- Customer service
- Bachelor of Science
- Health savings account
- Health insurance
Quick Apply
Wireless Retail Sales Representative | Alliance Mobile - AT&T Authorized Retailer
Alliance Mobile Inc —Columbus, OH
- $13 an hour
- Weekends as needed
- Customer service
- 1 year
- Communication skills
- Paid training
- Paid holidays
Quick Apply
Solutions Engineer, Software
Liberty Mutual —Columbus, OH
- $137,000 - $257,000 a year
- Full-time
- Hybrid work
- Writing skills
- Office
- Java
9d
Inside Sales Representative- B2B
SmartFinancial.com —Columbus, OH
- From $3,000 a month
- Full-time
- CRM software
- Sales
- Mid-level
- Paid training
- Health insurance
Quick Apply
Wireless Retail Sales Representative | Alliance Mobile - AT&T Authorized Retailer
Alliance Mobile Inc —Columbus, OH
- $13 - $22 an hour
- Weekends as needed
- Customer service
- 1 year
- Communication skills
- Paid training
- Paid holidays
Quick Apply
Retail Merchandising Field Specialist
Channel Partners —Dublin, OH
- $17 an hour
- Part-time
- 18 years or older
- Customer service
- Merchandising
- Paid training
- 401(k)
Pharmacy Technician - Closed Door
PHIL —Columbus, OH
- $20 - $24 an hour
- Full-time
- Customer service
- Mid-level
- Office
Quick Apply
Pest Control Technician - Dynamic Integrated Pest Management (IPM)
FSS, Inc. —Columbus, OH
- Up to $25.50 an hour
- Full-time
- Clean driving record
- Computer literacy
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
LPN-ADON Health and Wellness Coordinator
Brookdale Senior Living Inc. —Columbus, OH
- $28.70 - $36.56 an hour
- Full-time
- LVN
- RN License
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Entry Level - Skilled Millwright/Welder
DeFabCo Inc —Columbus, OH
- $25 - $38 an hour
- Full-time
- 3 years
- Ability to lift 50 pounds
- Travel
- Profit sharing
- Paid holidays
Quick Apply
Accounting Consultant
Warnick Consultants —Powell, OH
- $65,000 - $85,000 a year
- Full-time
- Background check
- Microsoft Excel
- 5 years
- AD&D insurance
- Paid holidays
Quick Apply
Data Center Technician, ADC InfraOps DCO Tech
Amazon Data Services, Inc. —Hilliard, OH
- $33 - $58 an hour
- Full-time
- Computer Science
- Mid-level
- High school diploma or GED
- Employee assistance program
- 401(k) matching
DCO Tech
Amazon Data Services, Inc. - A19 —Columbus, OH
- $30 - $54 an hour
- 8 hour shift
- Up to 50% travel
- Mid-level
- Continuous improvement
- AD&D insurance
- Health insurance
High Tech Management Consultant
Accenture —Columbus, OH
- $59,100 - $205,800 a year
- Full-time
- Bachelor's degree
- Product management
- Travel
- Paid holidays
- Disability insurance
8d
High Tech Consulting Manager
Accenture —Columbus, OH
- $87,400 - $293,800 a year
- Full-time
- Bachelor's degree
- Product management
- Travel
- Paid holidays
- Disability insurance
8d
High Tech Consulting Senior Manager
Accenture —Columbus, OH
- $122,700 - $338,300 a year
- Full-time
- 5 years
- Bachelor's degree
- Product management
- Paid holidays
- Disability insurance
8d

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head, access & tech services jobs near columbus, oh

Customer Service and Tech Support - Customer Support for Learning and Development

Lifted, an Upwork Company™
Columbus, OH

Quick Apply

Job Details

Contract

Benefits

Work from home

Qualifications

Phone communication
Computer literacy
High school diploma or GED
Mobile devices

Full Job Description

Company Description

The Customer Care & Technical Support Representative, Level 1, plays a crucial role in our remote call/contact center environment. This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. Representatives are expected to assist customers wherever volume demands.

Job Description

Key Responsibilities include:

Technical Issue Resolution: Provide expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers), addressing start-up/log-in issues, hardware damage, and software viruses.
Customer Service Excellence: Deliver outstanding customer service across all support channels, ensuring a positive experience for parents and students.
Application Support: Offer comprehensive support for the K12 suite of learning systems and business applications.
Escalation Management: Promptly escalate unresolved issues to the appropriate Tiered support team.
Order and Replacement Management: Handle the ordering and replacement of materials and computer equipment efficiently.
This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch technical support and customer service.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Respond to technical issues related to K12 proprietary systems, hardware, software, and networking both in written form and orally via telephone.
Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify defective products/systems/hardware and follow guidelines in issuing service or replacements.
Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Answer questions about installation, operation, configuration, and usage of assigned equipment; document and assign customer problems for resolution using support ticketing and CRM software.
Remain knowledgeable of K12’s proprietary systems, various hardware product lines, and current industry products and technologies.
Escalate more complex issues with proprietary systems to the next tiered support team with urgency and/or escalate more complex hardware equipment issues to the manufacturer.

Qualifications

REQUIRED QUALIFICATIONS:

High School Diploma / GED and relevant work experience
Minimum of 1 year of experience in a similar call center role
All work must be performed within the United States. Candidates must reside in and be authorized to work from the U.S. for the duration of employment.

System Requirements:

Our work from home members are required to have and maintain high-speed internet connection. At a minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible.
Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
Ethernet connection is preferred.

Physical and Technical Requirements:

This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking.
Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps.
Professional home office setup free from distractions during operational hours.
Ability to attend virtual training sessions via webcam.

Education and Knowledge:

Thorough knowledge of home-based connectivity support.

Communication Skills:

Strong verbal and written communication skills.
Excellent listening skills with the ability to communicate effectively across multiple channels, including phone, voicemail, email, and chat.
Proficiency in telephone and email etiquette.

Technical Proficiency:

Expertise in PC and Internet applications.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).
Proficiency in web-based applications; Salesforce experience is a plus.
Knowledge of Microsoft Windows operating systems.

Customer Service and Problem-Solving:

Consultative approach to customer service.
Strong problem-solving and analytical skills with a solutions-oriented mindset.

Professional and Personal Qualities:

Ability to work in a high-volume environment while maintaining quality.
Ability to work independently and collaboratively within a team-oriented environment.
Resilient, detail-oriented, and accountable for high-quality work.
Ability to prioritize competing tasks and deliver results effectively.
Ability to take ownership of work and execute projects.
Open to feedback and demonstrates adaptability and continuous improvement.

Additional Requirements:

Ability to clear required background check.

DESIRED QUALIFICATIONS:

Previous experience with Education field
Salesforce Experience
Previous Customer Service or Tech Support experience with proven record of achievement

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other reasonable job-related instructions, and perform any other work-related duties, as assigned by their supervisor.

Quick Apply

Refine Your Search

head, access & tech services jobs in columbus, oh

Customer Service and Tech Support - Customer Support for Learning and Development

Virtual Executive Assistant

Remote Energy Efficiency Customer Support Specialist

DCO Tech, Compute Services

Robotic Operations Support Specialist, weekend shift

Wireless Retail Sales Representative | Alliance Mobile - AT&T Authorized Retailer

Solutions Engineer, Software

Inside Sales Representative- B2B

Wireless Retail Sales Representative | Alliance Mobile - AT&T Authorized Retailer

Retail Merchandising Field Specialist

Pharmacy Technician - Closed Door

Pest Control Technician - Dynamic Integrated Pest Management (IPM)

LPN-ADON Health and Wellness Coordinator

Entry Level - Skilled Millwright/Welder

Accounting Consultant

Data Center Technician, ADC InfraOps DCO Tech

DCO Tech

High Tech Management Consultant

High Tech Consulting Manager

High Tech Consulting Senior Manager

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