Top 39 Help desk services analyst Jobs in Columbus, Oh

Help Desk Analyst
viva —Columbus, OH
- $20.72 - $25.72 an hour
- 8 hour shift
- English
- Mid-level
- Organizational skills
1d
Help Desk Analyst
Software Technology Inc —Columbus, OH
- 8 hour shift
- English
- Mid-level
- Organizational skills
Quick Apply
Help Desk Analyst
eBusiness Solutions Inc. —Columbus, OH
- $17 - $21 an hour
- Mid-level
- Administrative experience
- Travel
Quick Apply
3d
Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
- Contract
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Service Desk Analyst I (Columbus)
RedHelm —Columbus, OH
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
6d
TP- Desktop Support Analyst
TP Mechanical —Columbus, OH
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
Help Desk Analyst - Onsite
S R INTERNATIONAL INC —Columbus, OH
- $24 an hour
- 8 hour shift
- English
- Mid-level
- Office
Quick Apply
1d
Help Desk Analyst III
DWYER INSTRUMENTS, LLC —Westerville, OH
- $26 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Office
- Health savings account
- Paid holidays
Quick Apply
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
- $41,250 - $68,750 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- 4 years
- Wellness program
- Health savings account
Client Support Desk Analyst
defi AUTO LLC —Columbus, OH
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
9d
Service Desk Analyst
Star Seven Six —Columbus, OH
- On call
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
IT End User Services Analyst
Vertiv —Westerville, OH
- Mid-level
- Windows
- Travel
TP- Desktop Support Analyst
TP Mechanical Contractors LLC —Columbus, OH
- Microsoft Outlook
- 5 years
- Mid-level
Quick Apply
Help Desk Analyst || Columbus, OH || Onsite
INFO ORIGIN INC —Columbus, OH
- $20 - $24 an hour
- Contract
- Mid-level
- In-person
- 2 years
Quick Apply
1d
Associate Data/ Metadata Analyst
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid parental leave
- Health insurance
3d
Workplace Solutions - Quality Assurance Specialist (Service Desk)
JPMorganChase —Columbus, OH
- Full-time
- Hybrid work
- Bilingual
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
IT Service Desk Manager
VoxTel Pro —Columbus, OH
- $52,750 - $56,000 a year
- Full-time
- Computer literacy
- DevOps
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
Help Desk Analyst
absiusa —Columbus, OH
- $1 an hour
- Mid-level
- Administrative experience
- Travel
Quick Apply
3d
Workplace Solutions - Customer Service Analyst
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- Finance
- Continuous improvement
- Health insurance
- Tuition reimbursement
Risk Systems Analyst
Heartland Bank —Whitehall, OH
- System design
- Mid-level
- Office
- Paid parental leave
- Employee stock purchase plan

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help desk services analyst jobs near columbus, oh

Help Desk Analyst

viva -
Columbus, OH

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Job Details

$20.72 - $25.72 an hour
1 day ago

Qualifications

English
Customer support ticket management
Ticketing system technical support

Full Job Description

HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

This position will function as a highly skilled HDA with specific responsibilities that include:
1. Understanding of Desktop Support and Software Licensing Services.
2. Ability to image machines and install complicated software.
3. Uses creativity and innovation to automate and streamline processes and procedures.
4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.
5. Ability to troubleshoot in a high-level systematic way. Ability to identify issues, research cause, and remediate.
6. Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
7. Troubleshoots basic network, software, printing and/or installation problems
8. Supports staff hardware moves for facility reorganization.
9. Experience with ServiceNow and Knowledge Base preferable.
10. Consultant must be available to work a standard 8-hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
11. Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.

1. Strong communication/leadership skills.
2. Strong influence, collaboration and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Act as the escalation point for high priority support issues.
6. Ability to interpret end user license agreements.
7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
10. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
11. Ability to understand and follow processes established for the Service Desk.

Skill - Required / Desired - Amount of Experience
IT Service Desk experience - Required - 2 Years
IT Troubleshooting experience - Required - 2 Years
Experience documenting procedures - Required - 2 Years
Experience with a Ticketing System is required - Required - 2 Years

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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Refine Your Search

help desk services analyst jobs in columbus, oh

Help Desk Analyst

Help Desk Analyst

Help Desk Analyst

Help Desk Analyst - Columbus, OH

Service Desk Analyst I (Columbus)

TP- Desktop Support Analyst

Help Desk Analyst - Onsite

Help Desk Analyst III

Technology Solution Center Analyst Lead

Client Support Desk Analyst

Service Desk Analyst

IT End User Services Analyst

TP- Desktop Support Analyst

Help Desk Analyst || Columbus, OH || Onsite

Associate Data/ Metadata Analyst

Workplace Solutions - Quality Assurance Specialist (Service Desk)

IT Service Desk Manager

Help Desk Analyst

Workplace Solutions - Customer Service Analyst

Risk Systems Analyst

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