Top 33 It service manager Jobs in Columbus, Oh

Supervisor, IT Service Center
Cardinal Health —Dublin, OH
- $67,500 - $111,710 a year
- On call
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
Data Center Service Lead
EOS —New Albany, OH
- $115,000 - $125,000 a year
- Travel
- Organizational skills
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Service Delivery Manager – Unified Communications & Video Conferencing
New Era Technology —New Albany, OH
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
5d
Technical Service Operations Manager
Xerox —Westerville, OH
- $60,377 - $80,000 a year
- Full-time
- Mid-level
- Analysis skills
- Conflict management
IT Analyst (Contract-to-Hire)
Blue Star Partners LLC —Columbus, OH
- $60 - $65 an hour
- Hybrid work
- Customer service
- Mid-level
- Microsoft Office
Quick Apply
Manager, AI Service Operations Transformation PMO
CVS Health —New Albany, OH
- $54,300 - $159,120 a year
- Full-time
- 5 years
- Master's degree
- Bachelor's degree
- Health insurance
- Dental insurance
Service Desk Analyst
Prepcloud —Columbus, OH
- $28 an hour
- Contract
- Mid-level
- Office
- In-person
IT Services Supervisor, CSEA
Franklin County Ohio Department of Human Resources —Columbus, OH
- $32.74 an hour
- Full-time
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
7d
Sr Service Delivery Manager, Software
Huntington Bank —Columbus, OH
- $102,000 - $208,000 a year
- Full-time
- Customer service
- System design
- Office
- Wellness program
- Paid holidays
Manager Telecommunications- Converged Network Svcs
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Computer Science
- Hospital
- Writing skills
Manager, Service Operations - Technology
Veregy, an Energy Transition Company —Columbus, OH
- Full-time
- System design
- Driver's License
- Travel
- AD&D insurance
- Paid holidays
Quick Apply
Project Manager - Restaurant Services
The Wendy's Company —Dublin, OH
- $105,000 - $184,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Parental leave
- Employee assistance program
1d
Project Manager - Restaurant Services
Wendy's —Dublin, OH
- $105,000 - $184,000 a year
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Parental leave
- Employee assistance program
1d
Senior Product Manager- Academic Library Management Services
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Office
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Health insurance
Intelligent Infrastructure Services Advisory Lead
Accenture —Columbus, OH
- $122,700 - $396,500 a year
- Full-time
- Hybrid work
- Azure
- 6 years
- DevOps
- Paid holidays
- Disability insurance
6d
Product Manager, AI Platform & Services
Hexion Inc. —Columbus, OH
- 18 years or older
- Pass drug screening
- Product management
5d
Global Services Program Manager
Vertiv —Westerville, OH
- Oracle
- Product management
- Travel
Epic Senior Systems Analyst
OhioHealth —Columbus, OH
- Full-time
- Azure
- Computer Science
- 3 years
Services Product Manager for IT Systems (Global)
Vertiv —Westerville, OH
- 7 years
- Engineering
- Product management
Connected Services Mid-Market Delivery Lead (Manhattan Associates)
Accenture —Columbus, OH
- $87,400 - $266,300 a year
- Full-time
- 6 years
- Mid-level
- US work authorization
- Paid holidays
- Disability insurance

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Supervisor, IT Service Center

Cardinal Health -
Dublin, OH

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Job Details

$67,500 - $111,710 a year

Benefits

Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance

Qualifications

Customer communication

Full Job Description

What IT Service Center Supervisor contributes to Cardinal Health

IT Service Center is responsible for resolving customer/client technical problems and responding to questions in accordance with service level objectives, processes, and procedures. Serves as liaison between client and IT to resolve business issues related to technologies. This is a multi-faceted role that will oversee IT Service Center Support, Reporting, Knowledge Engineering and Project Management.

Answers questions regarding system procedures, online transactions, systems status, and downtime procedures.
Serves as a liaison between customer/client and IT to resolve business issues related to technologies.
Supervises team of Business Advisors, Knowledge Advisor and Data Analyst.
Collaborates with network services, software systems engineering and/or applications development to implement new technology, restore service and/or identify problems.
Collaborate with CHIP/call center counterparts as needed to ensure unity of effort and alignment on key processes
Develop use cases that support continued investment in automation (AI, ML, RPA) and partner with internal and external partners on same
Maintains a troubleshooting tracking log ensuring timely resolution of problems and impact to customers and clients.
Monitor frontline day-to-day activity to ensure SLAs are met.
Manages client escalations with the tier teams; acts as the department On-Call contact for systemic issues and outages.

Responsibilities:

Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues.
Manages WFM long term forecasting to ensure adequate IT Service Center staffing.
Provide operational metric reports and call forecasts to senior leadership.
Active participation/leadership in projects related to operational metrics, telecom, reporting, and staffing.
Develop and oversee execution of goals and strategy for all areas: Reporting, Call Center Support, Knowledge, and Project Management.
Maintain departmental attendance and active staff tracking procedures.
Create a culture of continuous improvement in all areas: Reporting, Call Center Support, Knowledge, and Project Management.
Prioritize workload and provide timely follow-up and resolution.
Maintain and secure confidential information

Qualifications:

Bachelor’s degree in Business Administration, IT/Computer Science, Communications, preferred
Minimum 2 years of supervisory experience, preferred
Strong knowledge of workforce management best practices, preferred

Strong knowledge of contact center performance management practices, metrics, and reporting, preferred
Demonstrate organizational skills, analytical skills and attention to detail, preferred
Strong project execution skills, preferred
Critical decision-making capabilities, preferred
Possess strong verbal and written communication skills, preferred
Familiarity with real-time call management software, preferably Verint/Genesys technology, preferred
Familiarity with IT Service Management software, preferably ServiceNow, preferred
Proficiency with Microsoft Excel, Tableau, and other reporting tools, preferred
Work effectively in a fast-paced, self-directed team-based environment, preferred
Innovative in respect to operational improvement processes, preferred
Display accuracy, timeliness, and professionalism in all activities.
Familiarity with project management, best practices and technical writing, preferred
Ability to think futuristically and strategize roadmaps, preferred

What is expected of you and others at this level

Coordinates and supervises the daily activities of operations or business staff
Administers and exercises policies and procedures
Ensures employees operate within guidelines
Decisions have a direct impact to work unit operations and customers
Frequently interacts with subordinates, customers, and peer groups at various management levels
Interactions normally involve information exchange and basic problem resolution

Anticipated salary range: $67,500.00 - $111,710.00

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs

Application window anticipated to close: 7/18/2026 *if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Apply Now

Refine Your Search

it service manager jobs in columbus, oh

Supervisor, IT Service Center

Data Center Service Lead

Service Delivery Manager – Unified Communications & Video Conferencing

Technical Service Operations Manager

IT Analyst (Contract-to-Hire)

Manager, AI Service Operations Transformation PMO

Service Desk Analyst

IT Services Supervisor, CSEA

Sr Service Delivery Manager, Software

Manager Telecommunications- Converged Network Svcs

Manager, Service Operations - Technology

Project Manager - Restaurant Services

Project Manager - Restaurant Services

Senior Product Manager- Academic Library Management Services

Intelligent Infrastructure Services Advisory Lead

Product Manager, AI Platform & Services

Global Services Program Manager

Epic Senior Systems Analyst

Services Product Manager for IT Systems (Global)

Connected Services Mid-Market Delivery Lead (Manhattan Associates)

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