Top 242 Lead it business Jobs in Columbus, Oh

Lead, Commercial Technical Operations
WOW! —Columbus, OH
- $28 - $32 an hour
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
10h
AI Enablement Lead
Woda Cooper —Columbus, OH
- Full-time
- Background check
- Pass drug screening
- Office
- Paid holidays
- Disability insurance
Quick Apply
Lead Business Systems Analyst with Datawarehouse and banking
Central Point Partners —Columbus, OH
- From $50 an hour
- Contract
- Hybrid work
- Mid-level
- Office
- SQL
Quick Apply
6d
Operations Lead
ODW Logistics Inc —Lockbourne, OH
- Overtime
- Mid-level
- Forklift
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Field Leader- Central OH Market
Chipotle —Columbus, OH
- $75,000 - $106,500 a year
- Mid-level
- Restaurant
- Mileage reimbursement
- Health insurance
Operations Lead- 2nd Shift
ODW Logistics Inc —Lockbourne, OH
- Overtime
- Mid-level
- Forklift
- 3 years
- Paid holidays
- Health insurance
Quick Apply
2d
CCaaS Business Test Lead
Blue Star Partners LLC —Columbus, OH
- $100 an hour
- Contract
- 7 years
- Continuous improvement
- Travel
Quick Apply
Lead Technical Program Manager
JPMorganChase —Columbus, OH
- $147,250 - $200,000 a year
- Full-time
- 5 years
- Analysis skills
- Presentation skills
- Health insurance
- Tuition reimbursement
6d
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
- $41,250 - $68,750 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- 4 years
- Wellness program
- Health savings account
AI Infrastructure Data Center Deployment Lead
Lambda —Columbus, OH
- $109,000 - $145,000 a year
- Full-time
- Analysis skills
- Travel
- Senior level
- Health insurance
- Dental insurance
14d
Business Process Lead-Master Data
The Scotts Miracle-Gro Company —Marysville, OH
- $140,000 - $164,700 a year
- Full-time
- Computer science
- Computer Science
- 3 years
- Health insurance
- Dental insurance
Network Engineer, ENS Strategic Lead
Meta —New Albany, OH
- $193,000 - $271,000 a year
- Computer science
- Computer Science
- 5 years
22108P4-Software Engineering Engineer Lead
St George Trucking & Warehousing —Dublin, OH
- $140,026 - $149,610 a year
- Online Application
- Management
- Computer Science
- SQL
Lead Analytical and Automation Solutions
Bread Financial —Columbus, OH
- $125,400 - $230,700 a year
- Full-time
- Hybrid work
- 8 years
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Paid holidays
Analytics Lead, Manufacturing Quality
Anduril Industries —Ashville, OH
- $165,000 - $218,000 a year
- Email
- Computer Science
- SQL
- Travel
Quick Apply
9d
Lead FP&A Analyst - Business Decision Support (Hybrid)
NiSource —Columbus, OH
- $96,600 - $144,900 a year
- Full-time
- Microsoft Excel
- CPA
- Mid-level
14d
Hybrid Senior or Lead Financial Analyst (Corporate Accounting)
NiSource —Columbus, OH
- $82,200 - $123,200 a year
- Full-time
- Hybrid work
- CPA
- Research
- Office
VPGM, Emerging Leader
SYSCO —Dublin, OH
- $145,000 - $241,600 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Director, Regional Lead (Northeast Region)
Genentech —Columbus, OH
- $170,800 - $317,300 a year
- Online Application
- 5 years
- Bachelor's degree
- Senior level
7d
Field Service Engineer Lead
McAlister Design —Dublin, OH
- 5 years
- Engineering
- ERP systems
14d

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lead it business jobs near columbus, oh

Lead, Commercial Technical Operations

WOW! -
Columbus, OH

Quick Apply

Job Details

Full-time
$28 - $32 an hour
10 hours ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
On-the-job training
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement
Life insurance
Referral program

Qualifications

Customer communication
IPv4
Computer Science
CCNA
CCENT
IPv6
CompTIA Network+
Information Technology

Full Job Description

Lead, Commercial Technical Operations

Lead the Shift. Solve Complex Issues. Strengthen the Team.

Are you an experienced telecommunications or IT professional who enjoys solving complex technical problems and helping others grow? As a Lead, Commercial Technical Operations at WOW!, you’ll serve as the senior technical resource for your shift while supporting WOW! Business customers across our SMB, Enterprise, Strategic Enterprise, Wholesale, and Data Center segments.

In this highly visible role, you’ll coordinate real-time operations, guide Tier 2 team members, manage technical escalations, and partner with Engineering during critical incidents. You’ll also play an important role in strengthening team capabilities through hands-on coaching, training, and knowledge sharing.

This position operates within a 24/7 environment and requires the ability to work scheduled shifts and participate in an on-call rotation as designated by management.

What WOW! Offers

Pay: $28.00-$32.00/hour
Medical, dental, vision, and life insurance
HSA and FSA available
401(k) with company match
Paid time off & company holidays
Tuition reimbursement for continued development
Employee broadband discounts (where they apply)

What You’ll Do

Lead Shift Operations

Serve as the shift and floor lead, providing real-time queue oversight and recommending adjustments to workload and coverage.
Act as the first internal escalation point for Tier 2 agents before Supervisor involvement.
Help formalize and support the Tier 2-to-Tier 3-to-Engineering escalation process.
Lead shift huddles and help prepare the team for new products, features, systems, and process changes.
Reinforce established standards for schedule adherence, ticket quality, and documentation.
Provide the Supervisor with feedback regarding employee performance, coaching opportunities, skill gaps, and readiness for advancement.

Coach and Develop the Team

Provide side-by-side coaching, ticket reviews, call evaluations, and targeted skill development.
Model effective troubleshooting practices while actively transferring knowledge to other team members.
Deliver technical training designed to strengthen team performance and readiness.
Manage team-facing resources, including runbooks, knowledge base articles, technical tips, and post-incident learnings.
Serve as a trusted technical resource and lead through influence without formal supervisory authority.

Manage Complex Technical Issues

Serve as a subject matter expert across the WOW! Business portfolio, including voice, video, and data products.
Handle the team’s most complex trouble tickets and customer-impacting issues.
Provide advanced, OSI-aligned diagnosis, troubleshooting, consultation, and resolution coordination.
Use command-line interfaces across networking elements to investigate service-impacting events.
Coordinate with customers, network administrators, vendors, technicians, service providers, Engineering teams, and other WOW! personnel to restore service.

Support Critical Events and Data Center Operations

Represent the team during P1 and P2 incidents through bridge participation, technical coordination, and incident communications.
Monitor critical Data Center systems, including security, power, and HVAC.
Provide hands-and-feet Data Center support when needed.
Ensure customer equipment and packages received or shipped through the Data Centers are properly documented and secured.
Follow established Ticket Management and Data Center policies and procedures.
Document technical issues, troubleshooting steps, and resolutions in company ticketing and billing systems.
Assist with the testing, certification, implementation, and ongoing support of new WOW! Business products.
Perform other duties as assigned.

What You’ll Bring

Required Education and Experience

Associate degree or higher in IT, Computer Science, Telecommunications, or a related field.
At least four years of telecommunications or related technical support experience within an Operations Center, Systems Administration, IT, or similar environment.
Demonstrated experience mentoring, coaching, or serving as an informal team lead.
One or more industry-recognized certifications at the time of hire or within 12 months of entering the role, including:
CompTIA Network+
CCENT or CCNA
SIP School certification
Equivalent training or certification in IPv4/IPv6, VoIP, or SIP

Technical Knowledge and Skills

Understanding of internet protocols and networking fundamentals, including routers, switches, and IP subnetting.
Foundational troubleshooting capabilities across WAN, LAN, VLAN, and VPN environments.
Familiarity with RF signals and HFC networks is preferred.
Knowledge of local, long-distance, and toll-free telephony, including LNP porting, LIBD, PAC, VoIP, telephony features, and customer premises equipment.
Ability to use command-line interfaces to investigate network and service-impacting events.
Strong analytical, troubleshooting, organizational, and decision-making skills.
Excellent communication and active-listening abilities.
Ability to guide customers and team members through complex technical troubleshooting.
Ability to prioritize competing responsibilities and remain effective in a fast-paced environment.
Comfortable leading through influence without direct reporting authority.
Proficiency with word-processing, spreadsheet, internet, and email applications.
Ability to learn billing platforms and online technical support tools.
Ability to work scheduled shifts within a 24/7 operation and participate in an on-call rotation as needed.

Physical Demands and Working Conditions

The physical requirements described below are representative of those needed to perform the essential functions of this position. Reasonable accommodations may be provided to enable individuals with disabilities to perform these functions.

Regularly communicate verbally and listen effectively.
Use hands to type and handle equipment, objects, and paperwork.
Use close vision and maintain visual focus.
Occasionally carry and climb a ladder.
Sit, stand, walk, and bend at the knees and waist.

WOW! is an Equal Opportunity Employer, including individuals of all races, colors, religions, sexes, sexual orientations, gender identities and expressions, national origins, individuals with disabilities, and protected veterans.

Pay: $28.00 - $32.00 per hour

Benefits:

401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
On-the-job training
Opportunities for advancement
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

lead it business jobs in columbus, oh

Lead, Commercial Technical Operations

AI Enablement Lead

Lead Business Systems Analyst with Datawarehouse and banking

Operations Lead

Field Leader- Central OH Market

Operations Lead- 2nd Shift

CCaaS Business Test Lead

Lead Technical Program Manager

Technology Solution Center Analyst Lead

AI Infrastructure Data Center Deployment Lead

Business Process Lead-Master Data

Network Engineer, ENS Strategic Lead

22108P4-Software Engineering Engineer Lead

Lead Analytical and Automation Solutions

Analytics Lead, Manufacturing Quality

Lead FP&A Analyst - Business Decision Support (Hybrid)

Hybrid Senior or Lead Financial Analyst (Corporate Accounting)

VPGM, Emerging Leader

Senior Director, Regional Lead (Northeast Region)

Field Service Engineer Lead

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